tawk.to VS Backlog

Compare tawk.to VS Backlog and see what are their differences

Rating: 0 reviews

Alternatives Is it good?

Rating: 4.0 · 1 review
Pricing: Freemium Free trial $35 / Monthly (For growing teams, up to 30 users, 5 projects, 1 GB storage.)

Alternatives Is it good?

SuperOps

Modern PSA and RMM Software for MSP's and IT Teams sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, tawk.to seems to be a lot more popular than Backlog. While we know about 47 links to tawk.to, we've tracked only 3 mentions of Backlog.

social mentions: 47 vs 3
Customer Support popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	tawk.to	Backlog
Website	tawk.to	nulab.com
Pricing	—	Freemium Free trial $35 / Monthly (For growing teams, up to 30 users, 5 projects, 1 GB storage.) Official pricing
Company	Startup from the United States	Startup from Japan · 100 - 249 employees · 2004
Listed in	Customer Support Customer Service Help Desk Live Chat +1	Project Management Task Management Bug Tracking Issue Tracking Bug And Issue Tracking Kanban Boards Gantt Charts Team Collaboration Work Management Code Collaboration Software Development Kanban +9

About tawk.to and Backlog

In their own words, as submitted to SaaSHub.

tawk.to

Backlog

No description of tawk.to yet.

Built for teams of all sizes, it helps you manage sprints, client projects, and internal requests without the clutter of disconnected tools. Visualize work with Kanban boards or Gantt charts, break down complex projects with subtasks, and customize task fields to fit your team’s workflow....

Features and specs

What each product offers, as listed by its team.

tawk.to 6 features

Backlog 7 features

Free Plan
tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
Customizable Widget
The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
Multilingual Support
tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
Integration with Other Tools
The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
Mobile App
tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
Reports and Analytics
The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages

Limited Features on Free Plan
While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
No Automation Features
tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
User Interface Complexity
Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
Customer Support
While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
Dependency on Internet Connection
Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

Comprehensive Project Management
Backlog provides a wide range of project management features including task tracking, Gantt charts, and burndown charts which help teams to plan, execute, and monitor their projects efficiently.
Integrated Bug Tracking
The platform includes robust bug tracking tools that allow for detailed tracking, reporting, and resolution of software bugs which is crucial for development teams.
Collaboration Tools
Backlog offers several collaboration features such as wikis, file sharing, and comment threads to facilitate team communication and knowledge sharing.
Customizable Workflow
Users can customize workflows to reflect their team's processes, which makes the tool adaptable to different project management styles.
Multiple Integrations
Backlog integrates with numerous other tools including Git, SVN, and Slack, allowing teams to streamline their workflow and use their preferred tools.
User-Friendly Interface
The platform offers an intuitive and easy-to-navigate user interface, making it accessible even for less tech-savvy users.
Mobile Application
Backlog offers a mobile application for both iOS and Android, allowing team members to stay updated and manage tasks on the go.

Analysis

An editorial look at what each product does well and who it suits.

tawk.to

Backlog

Overall verdict

Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

Overall verdict

Backlog is considered a good choice for teams and organizations, especially those that require a balanced mix of collaboration and project management features. It is particularly useful for teams that need an integrated approach to managing tasks and tracking project progress.

Why this product is good

Backlog (backlog.com) is a project management and collaboration tool that's praised for its user-friendly interface, robust features, and ability to seamlessly integrate with other tools. It offers functionalities like task management, bug tracking, version control, and file sharing, which make it versatile for teams looking to streamline their workflows. The platform is also visually intuitive, which helps in keeping all team members on the same page.

Recommended for

Backlog is recommended for software development teams, marketing teams, and any organization looking for a tool that supports collaborative work while providing comprehensive project management features. It's particularly beneficial for small to medium-sized businesses or teams within larger organizations that need customizable workflows and have a need for integrated version control.

Videos

Walkthroughs and reviews on video.

tawk.to 3 videos + Add

Backlog 4 videos + Add

Tawk.to review — unbelievably rich live chat software for free

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

tawk.to

Backlog

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing tawk.to and Backlog.

What makes your product unique?

Backlog's answer:

Backlog combines project management with issue tracking and version control in one simple, intuitive platform. Unlike tools that focus on just tasks or just code, Backlog bridges the gap between teams and developers, making collaboration seamless for everyone.

Why should a person choose your product over its competitors?

Backlog's answer:

Backlog is affordable, built for all skill levels, and designed to be powerful without being overwhelming. Teams can manage projects, track bugs, review code, and collaborate visually (with Gantt charts, Kanban boards, and wikis) all in one place. It’s easier to get started with than many enterprise tools, but it still scales to handle complex projects.

How would you describe the primary audience of your product?

Backlog's answer:

Our core audience includes software development teams, IT departments, and project managers who need both project visibility and technical depth. At the same time, marketing, design, and business teams also rely on Backlog to stay connected with developers in a shared workspace.

What's the story behind your product?

Backlog's answer:

Backlog was created by Nulab, a Japan-based software company, to make teamwork easier and more enjoyable. We needed a tool where developers and non-developers could work together without friction. Since its launch, Backlog has grown into a global product that helps thousands of teams deliver projects more efficiently.

Who are some of the biggest customers of your product?

Backlog's answer:

Backlog is trusted by teams at Buzzfeed, Rakuten, and SoftBank, along with thousands of startups, agencies, and enterprises worldwide. Whether it’s a small consultancy or a large global brand, Backlog helps teams of all sizes manage projects with clarity and collaboration.

Which are the primary technologies used for building your product?

Backlog's answer:

Backlog's backend is written using the programming language Scala. This robust foundation helps Backlog run smoothly, even when managing large projects or complex tasks.

User comments

Share your experience with using tawk.to and Backlog. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

tawk.to no reviews yet

Backlog 4.0 · 1 review

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My top alternative to Jira is Backlog by Nulab. It’s a standout platform for teams that want to unify project planning, issue tracking, and code management—all in one place. By combining Gantt charts, Kanban boards,...
Good system
SaaSHub review

· May 2020

I'm on the free plan, all the basic options to run a project are there and the mail notification/comment system works very well. The user interface is good. My only complaint is that you cannot have more than one...
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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

tawk.to 47 mentions

Backlog 3 mentions

Integrate Live chat function , Visitor to post Author.
I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like... Source: about 3 years ago
WordPress store customers info getting compromised help
Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 3 years ago
Chatbot recommendations
I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago

Defect Management Tools List for 2025 (Free, Paid, & Open Source)
18. Backlog (Paid) Backlog is a project management and bug-tracking tool designed for teams looking for a streamlined approach to defect management. - Source: dev.to / almost 2 years ago
Free for dev - list of software (SaaS, PaaS, IaaS, etc.)
Backlog — Everything your team needs to release great projects in one platform. Free plan offers 1 Project with 10 users & 100MB storage. - Source: dev.to / about 5 years ago
Sharing Dev's Useful Sites & Tools that I applied
Backlog (Project Management Tool) In my work, every day I have to use this software which is intended for team project management. If you have a team, try it once. It has a lot of features. Https://backlog.com/. - Source: dev.to / over 5 years ago

Alternatives to tawk.to and Backlog

When comparing tawk.to and Backlog, you can also consider the following products.

Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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Jira
The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

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Crisp Chat
Multi-channel customer support software

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The most intuitive platform to manage projects and teamwork

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LiveChat
LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

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Asana
Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

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