Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than SurveyJS. We know about 12 links to it since March 2021 and only 10 links to SurveyJS. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Quite a lot to ask for, right? We’ve got great news for you all! Such a form builder does exist, and it’s called SurveyJS! - Source: dev.to / over 1 year ago
PDF Generator — Allows you to save an unlimited number of custom-built survey forms to PDF (both new and filled-in), and generate fillable PDF forms to automate your form workflow and go paperless. Requires a commercial developer license. To learn more about SurveyJS Project, visit our website: surveyjs.io. - Source: dev.to / over 1 year ago
In this article, you’ll learn how to get started with SurveyJS, and run a Product Feedback survey in your application. To get started, let’s head over to surveyjs.io. When you look at the tabs of the top banner, you will see sections for Features, Product overviews, a collection of over a hundred free demos for each product, a dedicated section for developers that contains useful links for product guides, the... - Source: dev.to / over 1 year ago
Currently reading about SurveyJS and form.io, but seeing what other options there might be as well. Source: over 1 year ago
SurveyJS is a set of JavaScript components for complete survey life-cycle management. SurveyJS UI components were originally built upon the KnockoutJS library. Native Form Library and Creator integrations for React, and Vue.js also followed. - Source: dev.to / over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
LimeSurvey - LimeSurvey: the Online-Umfrage Tool - Open-Source Suryeys
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.