Software Alternatives, Accelerators & Startups

SurveyJS VS LiveAgent

Compare SurveyJS VS LiveAgent and see what are their differences

SurveyJS logo SurveyJS

Simplify data collection in your JavaScript application with SurveyJS UI components. Create and style dynamic JSON-based forms using a fully integrated form builder that features a CSS theme editor and GUI for conditional rules and form branching.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • SurveyJS Open-Source Form Builder
    Open-Source Form Builder //
    2024-05-26
  • SurveyJS Drag-and-Drop Form Builder UI
    Drag-and-Drop Form Builder UI //
    2024-05-26
  • SurveyJS Form Theme Editor
    Form Theme Editor //
    2024-05-26
  • SurveyJS GUI for Conditional Rules
    GUI for Conditional Rules //
    2024-05-26
  • SurveyJS Export Forms to PDF
    Export Forms to PDF //
    2024-05-26
  • SurveyJS Build Custom Survey Data Dashboards
    Build Custom Survey Data Dashboards //
    2024-05-26
  • SurveyJS Enhanced Mobile Support
    Enhanced Mobile Support //
    2024-05-26

SurveyJS – a product suite of open-source JS form libraries that allow you to set up a form management system fully integrated in your IT. Key Features:

  • ✅ Our UI components easily integrate with React, Angular, Vue.js, Knockout, and jQuery.
  • ✅ Any server + database combination is fully compatible.
  • ✅ JSON format for survey metadata and results.
  • ✅ Drag-and-Drop Form Builder with basic and advanced input types.
  • ✅ Integrated CSS-based Theme Editor.
  • ✅ GUI for conditional rules.
  • ✅ Generate PDF versions of submitted forms, or convert your custom forms to editable PDF files.
  • ✅ Build custom survey data dashboards that update in real time, or download survey results as tables in Excel, CSV and PDF.
  • ✅ +200 Starter Demos & Tutorials.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

SurveyJS

$ Details
freemium $499.0 / One-off (1 developer license, unlimited form creators)
Platforms
-
Release Date
-

SurveyJS features and specs

  • Open-Source : on GitHub
  • APIs and learning materials: (code snippets, online documentation)
  • # Forms: Unlimited
  • # Form Submissions: Unlimited
  • # File Uploads: Unlimited
  • All Data on Your Own Servers: Compatible with any backend system
  • White label: No Watermarks/Nag Screens/Referral Badges
  • Native Support for all popular JS frameworks: React, Angular, Knockout, and Vue3
  • Dynamic JSON-Driven Forms: Form JSON schemas are auto generated
  • 20+ Accessible Input Types: Rating, Ranking, Dropdown, Tag box, e-Signature pad, File upload, Image picker, Single- and Multi-Select Matrix, Image Capture, and more!
  • Panels for Question Grouping: Panels are also knowns as sections
  • Suitable for any types of forms: Multi-Page Forms, Quizzes & Scored Surveys, Calculator Forms, Survey Pop-Ups
  • Duplicate Group Option: Users can add a fresh copy of form fields to add more information
  • Input Validation: Client- and Server-Side
  • Auto-localization and Multi-locale Surveys: You can translate the form builder UI and forms to any language

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

SurveyJS videos

Open-source Form Builder for React | Generate dynamic forms using JSON

More videos:

  • Tutorial - Complete SurveyJS with Angular Tutorial
  • Tutorial - Making a Survey Nextjs app from surveyjs.io

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to SurveyJS and LiveAgent)
Surveys
100 100%
0% 0
Customer Support
0 0%
100% 100
Form Builder
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing SurveyJS and LiveAgent.

What makes your product unique?

SurveyJS's answer

Our strengths are customer support, flexibility, and development speed.

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

SurveyJS's answer

It's powerful and versatile: you can choose any backend system. The libraries natively support all popular JavaScript frameworks, including React, Angular, Vue.js, and Knockout. The form builder UI is fully customizable in both appearance and functionality. You can add custom question types or enhance the existing ones. There is a GUI for complex conditional rules and form branching, allowing even non-technical users to create sophisticated forms. Users can style forms using a fully integrated CSS Theme Editor, which offers a set of predefined themes that can be customized and reused.

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

SurveyJS's answer

Developers looking for a secure form management solution with no-code UI that is fully integrated in their application.

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

SurveyJS's answer

Our SEO had to handle many forms for a different project and realized there were no good form management solutions on the market. So, he gathered a team to build one.

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

SurveyJS's answer

JavaScript, HTML, CSS, React, Angular, Vue.js, Knockout, jQuery

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

SurveyJS's answer

Big Four accounting firms

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using SurveyJS and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SurveyJS and LiveAgent

SurveyJS Reviews

We have no reviews of SurveyJS yet.
Be the first one to post

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, SurveyJS seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SurveyJS mentions (10)

  • Create a Multi-Page Form and Run it in an Angular app in Minutes with SurveyJS
    Quite a lot to ask for, right? We’ve got great news for you all! Such a form builder does exist, and it’s called SurveyJS! - Source: dev.to / over 1 year ago
  • Add Survey Creator / Form Builder to Your Angular Application
    PDF Generator — Allows you to save an unlimited number of custom-built survey forms to PDF (both new and filled-in), and generate fillable PDF forms to automate your form workflow and go paperless. Requires a commercial developer license. To learn more about SurveyJS Project, visit our website: surveyjs.io. - Source: dev.to / over 1 year ago
  • How to Create a Web Form of Any Complexity and Add It to Your JavaScript App in Minutes with SurveyJS
    In this article, you’ll learn how to get started with SurveyJS, and run a Product Feedback survey in your application. To get started, let’s head over to surveyjs.io. When you look at the tabs of the top banner, you will see sections for Features, Product overviews, a collection of over a hundred free demos for each product, a dedicated section for developers that contains useful links for product guides, the... - Source: dev.to / over 1 year ago
  • Survey library recommendation with Admin side design and aggregation and Participant side rendering
    Currently reading about SurveyJS and form.io, but seeing what other options there might be as well. Source: over 1 year ago
  • Angular Support for SurveyJS Form Library and Creator
    SurveyJS is a set of JavaScript components for complete survey life-cycle management. SurveyJS UI components were originally built upon the KnockoutJS library. Native Form Library and Creator integrations for React, and Vue.js also followed. - Source: dev.to / over 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing SurveyJS and LiveAgent, you can also consider the following products

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LimeSurvey - LimeSurvey: the Online-Umfrage Tool - Open-Source Suryeys

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.