Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Superhuman should be more popular than Freshdesk. It has been mentiond 23 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Email is one of those unavoidable things that can eat up a ton of our time -- while causing a great deal of anxiety to boot. Superhuman is an AI-powered email app designed for busy professionals seeking a blazingly fast email experience. With dozens of features like automatically prioritizing emails based on the recipient, follow-up reminders, automated phrases and email copy, along with event scheduling,... - Source: dev.to / 8 months ago
Other tools I use: Superhuman for Email, Akiflow for tasks and calendar, Roam for notes/PKB, and one sec to reduce opening distracting apps. Source: 10 months ago
For example, I love Slack (https://slack.com) when it has clear rules around its use. In the case of our team that was that stuff on slack wasn't urgent, but a way to note things that we would like from others when they had a moment. If we wanted something urgent we would go and talk to them. I also really liked Notion (https://www.notion.so) for organising thoughts, and ideas. I like Asana (https://asana.com) for... Source: 10 months ago
Unlike other posters, I think I got a good idea what this is. You are routing social posts to the user's Inbox, correct? My question is, what makes you think people want their tweets, FB feeds, IG posts etc. Via email? My perception is that email accounts are already glutted, and the bigger opportunity is finding ways to streamline and simplify inbound email, as Superhuman does. Curious what kind of research you... Source: about 1 year ago
Superhuman (email) - https://superhuman.com/ (I think most of the features he talked about is on gmail at some point. Like the folders is a thing but you have to manually do it). Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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