Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Stamps.com seems to be a lot more popular than Freshdesk. While we know about 203 links to Stamps.com, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I'll have approx 10-20 products, would like to have live inventory, and be able to accept CC payments and initiate shipping labels through USPS or stamps.com type of thing. The idea would be that the functionality of the site minimizes the labor of order fulfillment. I have an etsy store for 4 products and like the way that is done. Unfortunately, the products are probably not appropriate for Shopify or Etsy type... Source: 6 months ago
When I opened up the order history in stamps.com I noticed that there were dupliacte labels purchased for the same order number. Then I went over to shipstation to see if the duplicate shipping label were imported and there was no record of it being there at all. So stamps.com would occasionaly purchase 2-4 labels for one order but only send one of the labels through to shipstaion. Since we never log in to... Source: 6 months ago
I have been very happy with my Shipstation rates, but the incredible customer service I get direct with a UPS rep on my other accounts is second to none. I do hate having to constantly reload a stamps.com balance and I would much prefer invoice billing like I get direct with UPS. Source: 8 months ago
The cost to ship the box is $22.80 (and would be cheaper if you use something like stamps.com) and the 3.43 gallons of pumice would cost $1.67, making your total cost to buy and ship $24.47, which is $7.33/gallon. Source: 11 months ago
My USPS Informed Delivery email says I have a package from stamps.com waiting for me. I didn't order anything from stamps.com. Source: 11 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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