Software Alternatives, Accelerators & Startups

Stamps.com VS LiveAgent

Compare Stamps.com VS LiveAgent and see what are their differences

Stamps.com logo Stamps.com

Stamps.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Stamps.com Landing page
    Landing page //
    2022-10-27
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Stamps.com features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Stamps.com videos

Stamps.com Review 2020: Stamps.com is fine with me

More videos:

  • Tutorial - Stamps.com REVIEW: Full Step-By-Step Tutorial (2020) FREE TRIAL PLUS STAMPS IN DESCRIPTION
  • Review - Save Money With Stamps.com Shipping From Home!

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Stamps.com and LiveAgent)
Shipping and Tracking
100 100%
0% 0
Customer Support
0 0%
100% 100
Shipping
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Stamps.com and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Stamps.com and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Stamps.com and LiveAgent

Stamps.com Reviews

We have no reviews of Stamps.com yet.
Be the first one to post

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Stamps.com seems to be more popular. It has been mentiond 203 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Stamps.com mentions (203)

  • New online shop, need Tech side assistance, best resources?
    I'll have approx 10-20 products, would like to have live inventory, and be able to accept CC payments and initiate shipping labels through USPS or stamps.com type of thing. The idea would be that the functionality of the site minimizes the labor of order fulfillment. I have an etsy store for 4 products and like the way that is done. Unfortunately, the products are probably not appropriate for Shopify or Etsy type... Source: 6 months ago
  • Stamp.com and shipstation integration can double charge you for labels without you knowing
    When I opened up the order history in stamps.com I noticed that there were dupliacte labels purchased for the same order number. Then I went over to shipstation to see if the duplicate shipping label were imported and there was no record of it being there at all. So stamps.com would occasionaly purchase 2-4 labels for one order but only send one of the labels through to shipstaion. Since we never log in to... Source: 6 months ago
  • Which company offers the cheapest shipping rates?
    I have been very happy with my Shipstation rates, but the incredible customer service I get direct with a UPS rep on my other accounts is second to none. I do hate having to constantly reload a stamps.com balance and I would much prefer invoice billing like I get direct with UPS. Source: 8 months ago
  • I found this whole mountain made of bonsai soil. I wish I could bag it up and take some home. This was incredible after paying $20 for a little bag of this stuff.
    The cost to ship the box is $22.80 (and would be cheaper if you use something like stamps.com) and the 3.43 gallons of pumice would cost $1.67, making your total cost to buy and ship $24.47, which is $7.33/gallon. Source: 11 months ago
  • Received Unsolicited Coins Through USPS - Scam
    My USPS Informed Delivery email says I have a package from stamps.com waiting for me. I didn't order anything from stamps.com. Source: 11 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Stamps.com and LiveAgent, you can also consider the following products

ShipStation - Seamless eCommerce shipping fulfillment software. Wherever you sell, however you ship, ShipStation can help. Auto order import, batch label print, & more!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ShippingEasy - ShippingEasy is just that: Shipping made easy. Process orders, automate shipping, get discounted rates, and optimize your entire shipping process.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Shippo - Shipping, easy and affordable for everyone. A set of unified APIs and tools that instantly enables you to ship your goods internationally

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.