Software Alternatives, Accelerators & Startups

Slack Platform VS Zoho CRM

Compare Slack Platform VS Zoho CRM and see what are their differences

Slack Platform logo Slack Platform

Helping you build for your team or millions of SlackHQ users

Zoho CRM logo Zoho CRM

Omnichannel CRM for Businesses of all sizes
Visit Website
  • Slack Platform Landing page
    Landing page //
    2023-10-17
  • Zoho CRM Landing page
    Landing page //
    2022-03-09

Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Zoho has over 40 in-built app integrations and 500+ third-party extensions to choose from. More than 60 million users worldwide trust Zoho.

Slack Platform

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Zoho CRM

Website
zoho.com
$ Details
freemium $14.0 / Annually ($14 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android iPhone
Release Date
1996 June

Slack Platform features and specs

  • Integration Capabilities
    The Slack Platform allows integrations with numerous third-party services and applications. This means teams can combine their existing tools like Google Drive, Trello, and others directly within Slack, enhancing productivity and efficiency.
  • Custom Bots and Automation
    Slack's API allows developers to create custom bots and automation scripts that can handle repetitive tasks, send notifications, and perform other functions automatically, saving time and reducing manual work.
  • Interactive Features
    It supports interactive buttons and menus within messages, enabling users to perform actions directly in Slack without needing to switch contexts or visit other apps, thus improving workflow efficiency.
  • Robust Documentation and Community Support
    The platform offers comprehensive documentation and has an active developer community. This support structure assists developers in troubleshooting issues and sharing knowledge, making it easier to build Slack integrations.
  • Real-time Messaging
    Slack's real-time messaging capabilities allow teams to communicate seamlessly, which is essential for quickly resolving issues and collaborating efficiently.

Possible disadvantages of Slack Platform

  • Learning Curve
    New users or teams may face a learning curve when trying to understand and integrate Slack's API, especially if they're not familiar with RESTful APIs or the specific requirements of Slack's platform.
  • Limited Free Tier Access
    While there is a free tier available, certain advanced features and a higher level of API access require paid plans, which may not be feasible for small teams or those with limited budgets.
  • Over-Notification Risks
    With multiple integrations and bots, users may be at risk of information overload from too many notifications, which can reduce productivity instead of enhancing it.
  • Complexity in Large Deployments
    In larger teams or organizations, managing integrations and applications can become complex, potentially leading to conflicts or duplication of efforts.
  • Privacy and Security Concerns
    Slack's API involves handling potentially sensitive data, and any vulnerabilities or misconfigurations can lead to privacy and security risks that need to be meticulously managed.

Zoho CRM features and specs

  • Sales Force Automation
    Lead, Deal and Contact Management; Workflow Automation
  • Process Management
    Sales Process Builder; Processing Rules
  • Omnichannel
    Email; Telephony; Social; Customer Portals
  • Analytics and Reporting
    Reports; Analytical Components; Capabilities
  • Sales Enablement
    Quotes and Finance; Partner Portals; Calendar; G Suite and Office 365
  • Performance Management
    Forecasting; Currencies; Territory Management; Gamification
  • Predictive Intelligence
    Lead and Deal Prediction; Macro Suggestions; Zia Voice
  • Customization
    Layouts; Custom Components; Views and Filters; Global Selling
  • Marketing Automation
    Customer Segmentation; Lead Nurturing; Google Ad Integrations; Event Management
  • Team Collaboration
  • Mobile Apps
  • Security
    Roles, Profiles, Teams; Data Security; Compliance
  • Developer Platform
    REST API; Widgets; Web and Mobile SDK; Functions

Analysis of Zoho CRM

Overall verdict

  • Overall, Zoho CRM is a solid choice for businesses looking for a cost-effective CRM solution with extensive features and customization options. It provides good value for money and is suitable for a wide range of industries.

Why this product is good

  • Zoho CRM is considered good due to its affordability, robust feature set, and flexibility. It offers a comprehensive suite of tools that help businesses manage customer relationships effectively. Some key features include lead and contact management, workflow automation, analytics, reporting, and integration with other Zoho tools and third-party applications. Zoho CRM is also praised for its user-friendly interface and strong customer support.

Recommended for

    Zoho CRM is recommended for small to medium-sized businesses that require a scalable solution to manage their customer relationships. It's ideal for organizations seeking to enhance their sales processes, improve customer engagement, and streamline business operations without incurring high costs. Additionally, companies already using Zoho's suite of applications may benefit from the seamless integration options available within the Zoho ecosystem.

Slack Platform videos

What is the new Slack Platform?

Zoho CRM videos

Get to know Zoho CRM

More videos:

  • Review - Zoho CRM vs. Salesforce Sales Cloud
  • Review - ZOHO CRM Review - CRM software review
  • Review - Zoho CRM Review (2019) - Yes, It's Cheap. But Is It Also Good?
  • Review - Zoho CRM 2021 Review: What Is It, Key Features, Pros And Cons, And More
  • Review - Zoho CRM Review 2021
  • Review - Zoho CRM Review: Good value, but flawed a lot of non-essential ways
  • Tutorial - How to use Zoho CRM | Free CRM Software for Small Business [2023]

Category Popularity

0-100% (relative to Slack Platform and Zoho CRM)
Productivity
4 4%
96% 96
CRM
0 0%
100% 100
Customer Support
100 100%
0% 0
Sales
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Slack Platform and Zoho CRM

Slack Platform Reviews

We have no reviews of Slack Platform yet.
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Zoho CRM Reviews

  1. Ronit
    ยท Marketing at Amdocs ยท
    Maximizing Efficiency with Zoho CRM: My 2024 Experience

    Zoho CRM is recognized for its robust features and continuous updates, making it a strong contender in the customer relationship management space. Users appreciate its customization options, which allow businesses to tailor the CRM to their specific needs, enhancing usability and effectiveness.

    ๐Ÿ Competitors: G-Droid
  2. alexwatsonisme
    ยท Working at Mobile Internist ยท
    Web-based online office suite

    Zoho CRM empowers SMBs & enterprises with a 360ยบ customer relationship lifecycle management solution. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.


Why Weโ€™re Building Mria CRM: The First Truly Native CRM for Jira
Next, we tried going outside the Atlassian ecosystem โ€“ using standalone CRMs like Zoho and Pipedrive. While these platforms were powerful, integrating them with Jira was costly, complex, and prone to syncing issues. We constantly battled data silos, duplicated effort, and poor visibility across systems. What we gained in CRM functionality, we lost in efficiency.
Source: mriacrm.com
Top 9 Best Copper CRM Alternatives for Businesses in 2023
Zoho CRM is one of several programs available in Zohoโ€™s app ecosystem, which is similar to Salesforceโ€™s app exchange. Zoho CRMโ€™s reporting is solid, allowing users to report across products, locations, and applications. The CRM provides basic contact management as well as automation, such as transforming website visitors into leads.
Source: magenest.com
Top 21 Salesforceโ€™s Competitors and Alternatives
Zoho offers a cloud-based CRM designed to help businesses create, manage, and organize data to boost sales and revenue. The company attracted more than 10 million users in 2020, reaching over 60 million users. For full-year 2021, Zohoโ€™s revenue surged to $690 million.
14 Best Copper CRM Alternatives to Use in 2022
Zoho CRM is a reliable Copper CRM alternative that helps you engage with customers more effectively. You can connect with your prospects and customers using their preferred communication channels, including emails, social media, etc. Zoho CRM helps conserve time and resources by automating time-consuming tasks. Real-time reporting and analytics help you track relevant KPIs...
10 Best eCommerce CRM Softwares | eCommerce Solutions 2020
Many companies use this CRM tool to help out their customers. We love how you can link Zoho CRM to your Facebook and Twitter pages - this could be especially useful for eCommerce stores that focus on these areas to market their company.

Social recommendations and mentions

Based on our record, Slack Platform seems to be a lot more popular than Zoho CRM. While we know about 13 links to Slack Platform, we've tracked only 1 mention of Zoho CRM. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Slack Platform mentions (13)

  • Completing the Loop: A Developerโ€™s Guide to Slack Incoming Webhooks
    To kick things off, we need to set up the communication channel for our automated responses. Weโ€™ll enable our Slack workspace to receive messages from our application. This is done by configuring Incoming Webhooks within the Slack API developer console at https://api.slack.com. - Source: dev.to / 16 days ago
  • CI/CD on Jenkins of Java web App and deployment to ECS with DevSecOps best Practices
    Login to slack and Go to https://api.slack.com, click "Your apps". Create a Slack App -> from scratch:. - Source: dev.to / about 2 months ago
  • Can we trust Microsoft with Open Source?
    I enjoy and appreciate Slack API reference. https://api.slack.com/. - Source: Hacker News / about 1 year ago
  • ChatGPT Slack Bot
    Log in to your Slack workspace and Go to Slack API website. - Source: dev.to / over 1 year ago
  • Build a Slack Emoji Bot in 20 Lines of Code
    Go to api.slack.com and click on โ€˜Your Appsโ€™. - Source: dev.to / over 1 year ago
View more

Zoho CRM mentions (1)

  • Program for managing missed call messages?
    Another option would be zoho.com/crm. We used this one at a much smaller firm that I worked at (5 attorneys, 3 paralegals, 1 secretary). Source: almost 3 years ago

What are some alternatives?

When comparing Slack Platform and Zoho CRM, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Slack - A messaging app for teams who see through the Earth!

Copper - Copper (formerly ProsperWorks) is easy-to-use customer relationship management for small businesses. Capture contacts and sales leads direct from Gmail with our simple CRM.

Freshworks - Delight your customers, from wherever you are

Freshsales CRM - A full-fledged CRM for high-velocity sales teams.