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Sage CRM VS Zendesk

Compare Sage CRM VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Sage CRM logo Sage CRM

Sage CRM offers a customer relationship management solution that gives you the ability to connect with and understand your customers

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Sage CRM Landing page
    Landing page //
    2022-10-13

  www.sagecrm.comSoftware by Sage Software

  • Zendesk Landing page
    Landing page //
    2024-05-06

Sage CRM features and specs

  • Integration with Sage ERP
    Sage CRM offers seamless integration with Sage's ERP solutions, enabling businesses to streamline their financial and customer relationship management functions.
  • Customizability
    The platform allows for extensive customization, which enables businesses to tailor the CRM system to meet their specific needs and workflows.
  • User-Friendly Interface
    Sage CRM provides an intuitive and easy-to-navigate interface, making it simpler for new users to adapt and for existing users to manage their tasks efficiently.
  • Scalability
    The system can easily scale with the growth of your business, accommodating an increasing number of users and customer data without compromising performance.
  • Mobile Accessibility
    Sage CRM offers mobile applications that allow users to access customer information and perform critical tasks while on the go.
  • Robust Reporting and Analytics
    The platform includes comprehensive reporting and analytics tools that help businesses gain insights into customer behavior and sales performance.
  • Strong Support Network
    Sage provides a strong support network with online resources, customer service, and community forums to help users resolve issues quickly.

Possible disadvantages of Sage CRM

  • Cost
    Sage CRM can be relatively expensive, particularly for small businesses or startups with limited budgets.
  • Complex Implementation
    The initial setup and implementation process can be complex and time-consuming, often requiring professional assistance or consulting services.
  • Limited Third-Party Integrations
    While it integrates well with Sage's own products, there are relatively fewer third-party integrations compared to some other CRM software options.
  • Learning Curve
    Despite its user-friendly interface, the system has a steep learning curve for users who are new to CRM software or less tech-savvy.
  • Feature Overload
    For smaller businesses, the broad range of features may be overwhelming and not all features may be necessary, potentially complicating the user experience.
  • Inconsistent Performance
    Some users have reported occasional performance issues, such as slow loading times or glitches, particularly during upgrades or updates.
  • Limited Customization in Basic Plan
    The basic plan offers limited customization options, which might necessitate upgrading to a more expensive plan for access to advanced features.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Sage CRM videos

+ Add

Sage CRM Review

More videos:

  • Review - Understanding Sage CRM in 4 Minutes.
  • Review - Sage CRM vs. Microsoft Dynamics CRM | Independent Comparison

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Sage CRM and Zendesk)

Sage CRM

Zendesk

CRM
9 9%
CRM
91% 91
Customer Support
0 0%
Customer Support
100% 100
Business & Commerce
100 100%
Business & Commerce
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sage CRM and Zendesk

Sage CRM Reviews

Top 21 Salesforce’s Competitors and Alternatives
Businesses can use a fully integrated Sage CRM or individual Sage modules for marketing, sales, and customer service. Sage CRM provides cloud and on-premise hosting. The platform serves over 15,000 businesses daily, attracted by Sage’s flexible offerings. Currently, Sage CRM is one of the top Salesforce alternatives for SMBs. [12]
Source: bstrategyhub.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sage CRM mentions (0)

We have not tracked any mentions of Sage CRM yet. Tracking of Sage CRM recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
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What are some alternatives?

When comparing Sage CRM and Zendesk, you can also consider the following products

Insightly - Insightly is the easy, powerful and affordable online Customer Relationship & Project Management Software used by over 400,000 small businesses world wide

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pipeliner CRM - Pipeliner CRM empowers small to medium-sized sales teams to close more deals and lower risk. Implementation and training are a breeze. Mac & Windows.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

monday CRM - monday sales CRM is a customizable customer relationship management software for every business with support for unlimited leads and accounts and prepaid plans.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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