Software Alternatives, Accelerators & Startups

Pipeliner CRM VS Zendesk

Compare Pipeliner CRM VS Zendesk and see what are their differences

Pipeliner CRM logo Pipeliner CRM

Pipeliner CRM empowers small to medium-sized sales teams to close more deals and lower risk. Implementation and training are a breeze. Mac & Windows.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Pipeliner CRM Landing page
    Landing page //
    2023-10-17

  www.pipelinersales.comSoftware by Pipelinersales Corporation

  • Zendesk Landing page
    Landing page //
    2024-05-06

Pipeliner CRM features and specs

  • User-Friendly Interface
    Pipeliner CRM is praised for its intuitive and visually appealing interface, which simplifies navigation and reduces the learning curve for new users.
  • Visualization Tools
    The software provides robust visualization tools such as dynamic charts and graphs, making it easier to track sales pipelines and analyze key metrics.
  • Customizability
    Pipeliner CRM offers high levels of customization, allowing users to tailor the platform to meet their specific business requirements, including custom fields, workflows, and dashboards.
  • Offline Access
    With offline capabilities, Pipeliner CRM allows users to access and modify data even without an internet connection, ensuring productivity is not hindered.
  • Native Mobile Apps
    The CRM provides native mobile applications for both iOS and Android, enabling users to manage their sales processes on the go.
  • Comprehensive Training & Support
    Pipeliner offers extensive training resources and customer support, including webinars, tutorials, and a dedicated support team to assist with any issues.

Possible disadvantages of Pipeliner CRM

  • Cost
    Pipeliner CRM can be relatively expensive, especially for small businesses or startups with limited budgets.
  • Feature Overload
    Some users may find the abundance of features overwhelming, which could potentially complicate the initial setup and configuration process.
  • Limited Integrations
    Compared to some competitors, Pipeliner CRM has fewer native integrations with third-party applications, which could affect workflow automation and data synchronization.
  • Complexity for Advanced Customization
    While the platform is highly customizable, achieving advanced customization may require technical expertise or assistance from the Pipeliner support team.
  • No Free Version
    Unlike some other CRM solutions, Pipeliner CRM does not offer a free version, which might be a disadvantage for businesses that prefer to try before making a financial commitment.
  • Steeper Learning Curve for Admins
    Administrators might face a steeper learning curve when configuring the platform to meet the specific needs of their organization, particularly if they are not tech-savvy.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Pipeliner CRM

Overall verdict

  • Pipeliner CRM is a solid choice for businesses looking for a visually driven CRM platform that aids in comprehensive sales management and boosts team collaboration. Its user-friendly design and powerful features make it suitable for both small to medium-sized businesses and larger enterprises focused on improving their sales processes.

Why this product is good

  • Pipeliner CRM is considered a good option by many users due to its intuitive user interface, visual sales pipeline, robust reporting features, and strong automation capabilities. It offers a unique blend of visual appeal and functionality, making it easier for sales teams to track leads, opportunities, and performance effectively. The platform is cloud-based, meaning it can be accessed from anywhere, and it integrates well with other business tools, enhancing its utility for businesses seeking a comprehensive CRM solution.

Recommended for

    Pipeliner CRM is recommended for sales teams and businesses that prioritize visual management of their sales processes and need a tool that can provide comprehensive insights through easy-to-understand, visual data. It is particularly beneficial for users who appreciate a high level of customization and integration capabilities and those looking for a CRM that can support growth through efficient pipeline management.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Pipeliner CRM videos

What Are the Benefits of Using Pipeliner CRM?

More videos:

  • Review - Pipeliner CRM: Product Spotlight
  • Review - Pipeliner CRM: Pipeline View

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Pipeliner CRM and Zendesk)
CRM
36 36%
64% 64
Customer Support
0 0%
100% 100
Sales
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pipeliner CRM and Zendesk

Pipeliner CRM Reviews

Top 21 Salesforce’s Competitors and Alternatives
Pipeliner CRM offers baseline features designed for sales teams and professionals. This CRM also provides a dynamic pipeline view that helps users focus on high-value info and activities. The company has around 200 employees and over $50 million in revenues annually.

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pipeliner CRM mentions (0)

We have not tracked any mentions of Pipeliner CRM yet. Tracking of Pipeliner CRM recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Pipeliner CRM and Zendesk, you can also consider the following products

Zoho CRM - Omnichannel CRM for Businesses of all sizes

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Copper - Copper (formerly ProsperWorks) is easy-to-use customer relationship management for small businesses. Capture contacts and sales leads direct from Gmail with our simple CRM.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!