Software Alternatives, Accelerators & Startups

Rezolve.ai VS Zendesk

Compare Rezolve.ai VS Zendesk and see what are their differences

Rezolve.ai logo Rezolve.ai

AITSM: The Magic of GenAI-Powered ITSM

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Rezolve.ai Landing page
    Landing page //
    2023-05-16

Rezolve.ai is “Not Another Copilot”. Our IT & HR support focused GenAI Sidekick and full-stack AITSM are fine-tuned to auto-deflect 25-35% of your tickets while augmenting IT technicians, HR associates and employees.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Rezolve.ai features and specs

  • Smart Agentic AI Bot
    Ticketing & Troubleshooting - Right Where Your Employees Are
  • GenAI Knowledge Management
    Get Precise, Accurate Answers from Your Content!
  • AI Creator Studio – Workflow Automations
    Expand your bot’s capabilities by building new automations!
  • Service Catalog
    Drag, Drop, Deploy: Service Catalog Reimagined with no implementation experts!
  • ITIL Workflows
    Your IT, Perfectly Orchestrated: Implement ITIL workflows with and ease
  • Bot Integration
    Bot Integration - Pre-integrated to deliver AI self service in Teams and Slack
  • Self Service Portal
    Rezolve.ai Service Portal - Your Services, Your Way
  • GenAI Assist
    Accelerate Resolutions with Agent Assist - powered by GenAI

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Rezolve.ai videos

Rezolve.ai: Reimagining and redefining auto-resolutions

More videos:

  • Review - Rezolve.ai: Modern IT Service Desk with new features
  • Review - Rezolve.ai: IT Helpdesk

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Rezolve.ai and Zendesk)
Help Desk And Ticketing
100 100%
0% 0
Customer Support
0 0%
100% 100
IT Service Management
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Rezolve.ai and Zendesk.

Which are the primary technologies used for building your product?

Rezolve.ai's answer

Rezolve.ai uses advanced Generative AI, machine learning (ML) and Natural Language Processing (NLP) techniques, in order to automate repetitive tasks and workflows while empowering employees to self-direct their support needs within seconds.

What makes your product unique?

Rezolve.ai's answer

Rezolve.ai is an OpenAI integrated service desk that works within Microsoft Teams to elevates employee experience by auto-resolving up to 65% of employee issues without human intervention.

Why should a person choose your product over its competitors?

Rezolve.ai's answer

At Rezolve.ai, we aim to deliver the right employee support by automating up to 65% of employee issues on Microsoft Teams. Using its advanced features like ChatGPT-like AI Chatbot, Robust ITSM, Automation Engine and Integration Hub, Rezolve.ai provides contextual and personalized support to employees in seconds, auto-resolves employees' tickets and reduce service costs and response times without the help of a human support agent. In addition to having impressive auto-resolution rates and low incident response times, Rezolve.ai is changing the way employees experience support and service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Rezolve.ai and Zendesk

Rezolve.ai Reviews

We have no reviews of Rezolve.ai yet.
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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Rezolve.ai. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Rezolve.ai mentions (2)

  • Elevating Higher Education Tech: Rezolve.ai's GenAI Revolution
    At Rezolve.ai, we're reshaping education by centralizing knowledge, breaking silos, and democratizing data. Our GenAI service desk automates tasks, streamlines processes, and provides seamless support for Enterprise Service Management (ESM) within Microsoft Teams. Whether you're a large institution or a small campus, we offer comprehensive support, integrating seamlessly and ensuring a future-ready educational... Source: over 1 year ago
  • Ticketing system recommendations
    We just had one created for us by docmo.co, we had been on Rezolve.ai (very beta product that was not introduced as beta when we purchased it) and it's refreshing to be on something as feature-rich and low code. Source: about 2 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Rezolve.ai and Zendesk, you can also consider the following products

Gaspar AI - Your AI partner on Slack & MS Teams to optimize service desk operations and make employees more productive by auto-resolving IT & HR issues and automating workflows for repetitive tasks and processes.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SysAid - SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!