Software Alternatives, Accelerators & Startups

ReadMe VS Document360

Compare ReadMe VS Document360 and see what are their differences

ReadMe logo ReadMe

A collaborative developer hub for your API or code.

Document360 logo Document360

Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.
  • ReadMe Landing page
    Landing page //
    2025-03-04
  • Document360 Landing page
    Landing page //
    2023-09-14

Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises.

Feature list of Knowledge Management Software - Document360.io

  1. Markdown Support
  2. Peer Review & Publish
  3. Category Manager
  4. Versioning & Rollback
  5. Internal Commenting
  6. Backup and Restore
  7. Custom Domain Mapping
  8. AI Powered Search
  9. Branding

ReadMe features and specs

  • User-friendly Interface
    ReadMe offers a clean, intuitive interface that makes it easy for users to create and manage documentation without requiring extensive technical skills.
  • Interactive API Documentation
    The platform provides interactive API documentation, allowing users to try out API calls directly within the documentation, which enhances user understanding and engagement.
  • Customizability
    ReadMe allows a high level of customization, enabling users to tailor the look and feel of their documentation to match their brand identity.
  • Analytics
    The service offers built-in analytics, providing insights into how users interact with the documentation, which can help in improving user experience and understanding common issues.
  • Version Control
    ReadMe supports version control, making it easy to manage and maintain documentation for different versions of an API or product.
  • Collaboration Tools
    It includes collaboration tools that facilitate teamwork by allowing multiple users to work on documentation simultaneously.
  • Markdown Support
    The platform supports Markdown, making it easy for users to format their documentation efficiently.

Possible disadvantages of ReadMe

  • Cost
    Compared to some other documentation platforms, ReadMe can be more expensive, especially for small startups or individual developers.
  • Learning Curve
    While user-friendly, some advanced features may have a learning curve, especially for those who are not familiar with documentation tools.
  • Limited Offline Access
    ReadMe primarily operates as an online service, which can be limiting for users who need offline access to their documentation.
  • Performance on Large Projects
    There may be performance issues or slowdowns when dealing with very large projects or extensive documentation, requiring optimization.
  • Feature Limitations in Lower Tiers
    Some advanced features and customizability options are restricted to higher pricing tiers, which may not be accessible to all users.

Document360 features and specs

  • Search Functionality
    AI powered search
  • category manager
    Can add upto 6 sub categories
  • Version Control
    Can maintain multiple version of the article with time stamp
  • Multilingual capability
    Can localize your Knowledge base in multiple languages
  • Collaboration Tools
    Collaborate with team for discussion and reviews
  • Analytics and Reporting
    Powerful analytics helps you understand end-to-end user engagement, team performace,broken link analytics, collect feedback and show analytics.
  • Ticket deflector
    Deflect customer support enquires to knowledge base and resude load on support team
  • Integrations and Extensions
    Integration with external systems like analytics, chat, commenting, and CRO tools into your knowledge base.

ReadMe videos

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Document360 videos

Document360- Creating Knowledge base in minutes

More videos:

  • Review - Freshworks Customer Story — Document360
  • Review - Document360 Complex Onboarding -- User Onboarding Teardown

Category Popularity

0-100% (relative to ReadMe and Document360)
Documentation
100 100%
0% 0
Knowledge Management
0 0%
100% 100
Documentation As A Service & Tools
Document Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ReadMe and Document360

ReadMe Reviews

Best Gitbook Alternatives You Need to Try in 2023
Readme.com is a developer hub that allows users to publish API documentation. It focuses on making API references interactive by allowing to Try out API calls, log metrics about the API call usage, and more. This means it lacks some capabilities, like a review system and several blocks, which the Gitbook editor supports.
Source: www.archbee.com
12 Most Useful Knowledge Management Tools for Your Business
ReadMe offers integration with apps like Slack, Google Analytics, and Zendesk. One of its most significant advantages is the metrics option which lets you see how customers are using your API.
Source: www.archbee.com

Document360 Reviews

  1. Pradeepa Somasundaram
    · Product manager at Kovai.co ·
    Really useful for Knowledge capturing and sharing

    We had several smooth projects that required seamless internal collaboration and knowledge management with Document360. Our experience is pretty positive with Document360. As growing organization with multiple projects and multiple users it is very critical for us to capture the tactical knowledge and store the information taxonomically. With Document360 we were able to over achieve this without much effort put into learning the tool.

    🏁 Competitors: ProProfs Knowledge Base
    👍 Pros:    Category manager- this feature with easy click / drag and drop fuctional makes the work easy.
  2. Sunil
    · Head Of Media at Nestle ·
    Document360 helped us to streamline protocols and internal collaboration

    I being a user for the last 6 months and have used the portal of Document360 both for private and public facing documentation. Pleased with the user friendliness and features seen. Would recommend to others who are looking for a knowledge base solution.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy user interface|Organised category|Added security|Publish private or public facing

11 Popular Knowledge Management Tools to Consider in 2025 
Document360 is an AI-powered knowledge base platform to help your business create, manage, and publish a knowledge base. These knowledge bases can be internal (for employee use) or external (for customer self-service).
Source: knowmax.ai
Best 25 Software Documentation Tools 2023
Document360 is a comprehensive software documentation tool that provides support for your project documentation and API documentation needs.
Source: www.uphint.com
11 Top Confluence Alternatives & Competitors For Team Collaboration
Document360’s WYSIWYG editor or Markdown editor makes it simple to produce help documentation. Markdown allows you to write in a simple, easy-to-read plain text style. It is useful when major text and mild media are used in the documentation. The find and replace function allows you to search for and replace text within your article.
Source: clickup.com
The 11 Best Slite Alternatives in 2022- Free Tools Included!
What sets it apart from Slite is its ability to create a self-serving knowledge base for customers. Since 73% of customers prefer self-service support over waiting for a reply, tools like Document360 are a great addition to have in your arsenal.
Source: remoteverse.com

Social recommendations and mentions

ReadMe might be a bit more popular than Document360. We know about 23 links to it since March 2021 and only 17 links to Document360. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ReadMe mentions (23)

  • 7 Top API Documentation Software Tools 2025 (With Reviews and Pricing)✨
    For more information and to subscribe, visit ReadMe. - Source: dev.to / about 2 months ago
  • Leveraging API Documentation for Faster Developer Onboarding
    Documentation portals like ReadMe provide complete Developer experience platforms with customization, analytics, and feedback mechanisms. - Source: dev.to / about 2 months ago
  • Integrating OpenAPI With Mintlify
    According to the OpenAPI specification initiative, OpenAPI is the standard for defining your API. This means that with the help of this file, you can migrate your API documentation from one platform to another. For example, you can migrate your API docs from Postman to ReadMe or Mintlify or vice versa. - Source: dev.to / 3 months ago
  • How to view API request examples in a ReadMe documentation.
    My recent experience with The Movie Database (TMDB) API documentation underscores the importance of request examples in API documentation. It took me a couple of hours to figure out how to make a successful request to an endpoint because I couldn't access a request sample. However, I eventually found it in an unexpected place. ReadMe on the other hand didn't make it easy. - Source: dev.to / 5 months ago
  • Do you Know Only Fools Use APIs Doc Platform?
    I came across readme.io some days back, and It's like that fresh outfit you wear to high-end parties—the one with crisp lines, dark colors, and intricate designs that make you stand out. Their documentation platform is sleek, modern, and highly customizable to fit your brand's drip. It's like having a tailor sew a 007 suit (James Bond) to your specs. - Source: dev.to / about 1 year ago
View more

Document360 mentions (17)

  • Product Documentation Tools and Techniques
    If you want to try their full features, take the14-day free trial or try their freemiumwith limited features. Source: about 2 years ago
  • 7 Best Alternatives To MadCap Flare
    Document360 If you want a much simpler alternative to MadCap Flare, then look no further than Document360. Document360 is a help authoring tool that allows you to create documentation in HTML or Markdown to build an engaging knowledge base for your users. Document360 makes it easy to collaborate with other authors and review content to get it ready for production. - Source: dev.to / over 2 years ago
  • Tech documentation/ technical writing
    Try Document360! Document360 is a cutting-edge software documentation and knowledge management platform that enables teams to communicate, share, track, and manage all kinds of software documentation in one location. Document360 is interactive, unlike Pages on macOS. This means that developers can add code blocks to documents with a click of the mouse! Your team can quickly compose content directly or add code... Source: over 2 years ago
  • What would be a good benchmark for Satisfaction Score for technical/developer documentation in SaaS companies?
    Product Documentation is ultimately a crucial SaaS component that, if completed successfully, can greatly increase your success. If you are looking for a tool to write and manage all product docs you can explore Document360. Source: over 2 years ago
  • Wiki or Knowledge Base
    Without rather sophisticated coding abilities, it is difficult to effectively change the front end of a wiki. You don't have to worry about maintaining the software in the back-end when using SaaS knowledge bases, like Document360 The customer service team is available around-the-clock to help you solve any issues. Source: over 2 years ago
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What are some alternatives?

When comparing ReadMe and Document360, you can also consider the following products

GitBook - Modern Publishing, Simply taking your books from ideas to finished, polished books.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Docusaurus - Easy to maintain open source documentation websites

HelpJuice - Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin

Archbee.io - Archbee is a developer-focused product docs tool for your team. Build beautiful product documentation sites or internal wikis/knowledge bases to get your team and product knowledge in one place.

HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.