Rapidr is a modern customer feedback management software that helps you capture & manage feedback in an organized way. Rapidr makes building remarkable products a breeze and helps you understand what your customers want and, in turn, helps you make savvy product decisions. Stay on top of feedback in one single, organized place.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Rapidr.io. We know about 12 links to it since March 2021 and only 12 links to Rapidr.io. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
A website feedback tool is a great way to track and manage critical feedback from your website visitors. These tools help collect, analyze, and help understand the visitor's behavior and preferences. - Source: dev.to / almost 2 years ago
You can try this canny alternative: https://rapidr.io. Source: about 2 years ago
[ ] Democratize user feedback. Tools like SleekPlan , Rapidr and Canny.io allow you to continually get feedback from users and know what is most important to them. Some companies, like Notion, have created active Reddit communities with lots of user feedback. I don't have a favorite guide on this so feel free to share one if you do. Source: about 2 years ago
We are building Rapidr( https://rapidr.io )for collecting and managing user feedback, along with a product roadmap and changelog all in one place. Let me know if you have any questions, or need help setting it up. Source: about 2 years ago
I would definitely advise you to first provide some value, be helpful, understand your user's pain points and problems, instead of directly pitching your solution in the communities as well as in emails. That's how we are reaching our target users at Rapidr. Source: about 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: almost 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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