With Upvoty you are able to collect and manage valuable feedback from your users in 1 simple overview. You can also share your product roadmap to show your users what's next. Turn user feedback into actionable product optimizations! Try it for free!
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Easily migrated from another tool, our team and users are loving Upvoty thus far, now 5 months in.
We use upvoty for a few months now, every month they add some new cool features. They listen to their customers very carfully. They should be, otherwise their tool does not work :-D
I have been waiting a long time for a beautiful and easy to use feedback tool - Upvoty is it. Upvoty also nails all the little things.
This tool really helps our customers provide feedback and priorities to our Product, and Development teams. We were able to implement this directly into our app which creates a seamless experience for our users.
Based on our record, Freshdesk seems to be a lot more popular than Upvoty. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Upvoty. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
π¬ User feedback: From the very start, we listened really carefully to the feedback of our users (of course by using our own product - upvoty.com). This resulted in us building a product that was valuable and people actually wanted to pay for it. Source: about 2 years ago
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