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ProProfs Knowledgebase VS Freshdesk

Compare ProProfs Knowledgebase VS Freshdesk and see what are their differences


ProProfs Knowledge Base is a cutting-edge knowledge management software that assists businesses to create online manuals, guides, documentation, FAQs and more.

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
ProProfs Knowledgebase Landing Page
ProProfs Knowledgebase Landing Page

Backed by powerful technology and comprising stellar features, ProProfs Knowledge Base software helps businesses build a central knowledge platform for their customers as well as employees. It is an effective tool that is instrumental in decreasing customer tickets significantly. Using this software, companies can enhance collaboration among their employees, train their workforce and provide a smooth onboarding to new hires. It ensures compatibility with multiple devices including mobile phones, tablets, and laptops, thus providing anytime, anywhere accessibility to users.

With its smart settings and robust integrations with tools like Google Analytics, Zendesk, Helpdesk, etc., the software proves to be a powerful knowledge management tool. It also provides a wide array of themes and designs using which firms can create visually-appealing help sites. Besides this, it also empowers them to enhance the security of their knowledge base by assigning roles and permissions to different users.

Freshdesk Landing Page
Freshdesk Landing Page

ProProfs Knowledgebase details

Categories
Knowledge Management Customer Support Help Desk
Website proprofs.com  
Pricing URL Official ProProfs Knowledgebase Pricing  
Details $-
Platforms
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Release Date-

Freshdesk details

Categories
Customer Support Help Desk Ticketing System Customer Service Online Ticketing Help Desk And Ticketing
Website freshdesk.com  
Pricing URL Official Freshdesk Pricing  
Details $-
Platforms
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Release Date-

ProProfs Knowledgebase Pricing
ProProfs Knowledgebase Pricing Screenshot

Freshdesk Pricing
Freshdesk Pricing Screenshot

ProProfs Knowledgebase videos

No ProProfs Knowledgebase videos yet. You could help us improve this page by suggesting one.

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Freshdesk videos

Freshdesk Mint Demo: Understanding the basics of the helpdesk

More videos:

  • - Freshdesk Mint Overview
  • - Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

Category Popularity beta

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ProProfs Knowledgebase and Freshdesk

ProProfs Knowledgebase Reviews

  1. Completely impressed with Its internal knowledge base and collaboration feature

    I wanted a knowledge base solution for my internal team to coordinate and collectively work together. ProProfs helps to bring teams together to collaborate on ideas. Now we can easily share our information with anybody within the team easily.

    Best features: We are using it for the last 1.5 years and found some best feature in our uses- - Roles and Permissions, - Integrations with multiple tools, - It's reporting feature

    ๐Ÿ Competitors: ServiceNow, Bitrix24, HelpCrunch, HelpJuice, Tettra

Freshdesk Reviews

Best Customer Service Software
If youโ€™re currently using another help desk solution and youโ€™re unhappy with it, Freshdesk makes it easy for you to switch to its software. Their team will help you make the switch over easily.
11 Best Help Desk Software to Totally Check out in 2020!
When it comes to help desk tools, Freshdesk is one of the most popular names. The help desk software offers a self-service, omnichannel customer service solutions that are powered by AI. Simplify and streamline customer conversations in one common place and team up with the agents to deliver faster solutions. Automate your all your work with help of a myriad of features like...
Best helpdesk software of 2020: for ticketing and support
Freshdesk is help desk software that has a number of features to foster efficiency of workflow based around the tickets created. These include a team inbox to manage incoming tickets from several channels to one location, the ability to designate and create custom ticket statuses that work for your organization, canned responses to common trouble issues, and a team huddle to...
7 Salesforce Alternatives You Need To Check Out Now
The integration with FreshDesk supports the entire ticketing system, for you to plan your sales conversations better. It is a great tool for customer support teams. There is also integration with FreshChat which automatically picks up conversations from the website chat and categorizes these people as Leads on to your CRM. Not to mention Google Calendar that takes care of...
Source: sprout24.com
50 Best Project Management Tools for 2019
Pricing: Freshdesk offers four price points for various business sizes. You can sign up for Freshdesk free trial.

What are some alternatives?

When comparing ProProfs Knowledgebase and Freshdesk, you can also consider the following products

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

User comments

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