ProProfs Knowledge Base

ProProfs Knowledge Base is a cutting-edge knowledge management software that assists businesses to reduces support tickets by self-help and create online manuals, guides, wikis, documentation, FAQs and more.

Backed by powerful technology and comprising stellar features, ProProfs Knowledge Base software helps businesses build a central knowledge base platform for their customers as well as employees. It is an effective tool that is instrumental in decreasing customer tickets significantly. Using this software, companies can enhance collaboration among their employees, train their workforce and provide a smooth onboarding to new hires. It ensures compatibility with multiple devices including mobile phones, tablets, and laptops, thus providing anytime, anywhere accessibility to users.

With its smart settings and robust integrations with tools like Google Analytics, Slack, Microsoft Azure AD, Zendesk, Helpdesk, etc., the software proves to be a powerful knowledge management tool. It also provides a wide array of themes and designs using which firms can create visually appealing help sites. Besides this, it also empowers them to enhance the security of their knowledge base by assigning roles and permissions to different users.

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(1 review)

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2023-07-04

Features & Specs

Ease of Use

ProProfs Knowledge Base is known for its user-friendly interface, making it accessible for users of all skill levels.
Customizable Templates

The platform offers a wide range of customizable templates, allowing users to create a knowledge base that suits their brand and needs.
Integration Capabilities

ProProfs Knowledge Base can integrate with numerous other tools and platforms, such as Salesforce, Zendesk, Google Analytics, and more.
Collaboration Features

The platform allows multiple team members to collaborate simultaneously, facilitating easy content creation and editing.
Robust Analytics

ProProfs provides detailed analytics and reporting tools to help users understand how their knowledge base is being used and how it can be improved.
Security Features

The platform offers strong security features, including single sign-on (SSO) and role-based access control, to protect sensitive information.
24/7 Customer Support

ProProfs offers round-the-clock customer support, including live chat, email, and phone support, to assist users whenever needed.

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Videos

How to Create a Stunning Knowledge Base in 5 Minutes

ProProfs Knowledge Base Software Overview | Create Online Knowledge Base, FAQ, etc.

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Reviews

Amit Yadav

· Product Growth at TechWise · about 5 years ago

Completely impressed with Its internal knowledge base and collaboration feature

I wanted a knowledge base solution for my internal team to coordinate and collectively work together. ProProfs helps to bring teams together to collaborate on ideas. Now we can easily share our information with anybody within the team easily.

Best features: We are using it for the last 1.5 years and found some best feature in our uses- - Roles and Permissions, - Integrations with multiple tools, - It's reporting feature

🏁 Competitors: ServiceNow, Bitrix24, HelpCrunch, HelpJuice, Tettra

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External sources with reviews and comparisons of ProProfs Knowledge Base

Best 25 Software Documentation Tools 2023

ProProfs Knowledge Base is a cloud-based knowledge base software that allows teams to create, manage, and share documentation and knowledge base articles for internal or external use.

Source: www.uphint.com

19 Best Online Documentation Software & Tools for 2023

ProProfs Knowledge Base is packed with out-of-the-box features that assist you in every step of the document creation process right from authoring and editing to designing and finally publishing. This tool is pretty simple to use and requires zero coding skills to get started.

Source: www.proprofskb.com

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