Software Alternatives, Accelerators & Startups

Projector PSA VS Zendesk

Compare Projector PSA VS Zendesk and see what are their differences

Projector PSA logo Projector PSA

BigTime Software Acquired Projector to Become The Leading Operating Platform for Professional Services!

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Projector PSA Landing page
    Landing page //
    2023-10-17

Projector's Professional Services Automation (PSA) software helps project-based services organizations track time and expenses, invoice clients, schedule resources, and manage projects. By eliminating error-prone manual processes and replacing homegrown systems, Projector lets you focus on what's important: gaining the visibility and control you need to grow and manage your professional services organization.

Helpful Resources:

What is PSA Software?

How to Calculate Billable Utilization

Getting Started with Capacity Planning in Operations Management

Revenue Forecasting Models and Mistakes for Professional Services

Metrics for Consulting Services: 6 Professional Services KPIs

Everything You Need to Know: Fixed Price Projects and Revenue Recognition for Professional Services Firms

Professional Services Contract Structures – Comparing 6 Different Models

  • Zendesk Landing page
    Landing page //
    2024-05-06

Projector PSA features and specs

  • Project Accounting: Projector’s Project Accounting software empowers service leaders to focus on revenue recognition and project accounting, while regaining valuable time previously spent chasing spreadsheets.
  • Resource Scheduling & Booking: Projector’s Resource Scheduling software provides convenient tools for the ongoing task of assigning people to projects—then distills that day-to-day information into necessary answers around hiring needs, resource utilization, revenue forecasts, and profitability.
  • Project Management: The Project Management module translates task-level planning into high-level resourcing requirements in one click, keeping project teams, resource managers, and executives on the same page. Its powerful tools help measure and maximize the effectiveness of your project managers.
  • Business Intelligence: Projector BI is a full-fledged PSA tool providing real-time business intelligence reporting specifically for professional services organizations. Advanced analytics combines data from multiple sources to deliver a single, centralized source of truth.

Zendesk features and specs

No features have been listed yet.

Projector PSA videos

Projector PSA: Software for Professional Services

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Projector PSA and Zendesk)
Professional Services Automation
Customer Support
0 0%
100% 100
Project Management
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Projector PSA and Zendesk

Projector PSA Reviews

We have no reviews of Projector PSA yet.
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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Projector PSA mentions (0)

We have not tracked any mentions of Projector PSA yet. Tracking of Projector PSA recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Projector PSA and Zendesk, you can also consider the following products

FinancialForce PSA - FinancialForce.com provides cloud back-office applications for Salesforce CRM.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Kimble PSA - Kimble PSA provides professional service organizations with real-time diagnostics of their customer engagements.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

BigTime.net - BigTime is a leading Professional Services Automation software that helps you scale your firm by giving you the ability to track & act on your operational metrics. Even with remote work, easily manage time, expenses, & billing for multiple projects.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!