Software Alternatives, Accelerators & Startups

Zendesk VS BigTime.net

Compare Zendesk VS BigTime.net and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

BigTime.net logo BigTime.net

BigTime is a leading Professional Services Automation software that helps you scale your firm by giving you the ability to track & act on your operational metrics. Even with remote work, easily manage time, expenses, & billing for multiple projects.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • BigTime.net Landing page
    Landing page //
    2023-10-01

BigTime is a leading Professional Services Automation (PSA) software that helps you scale your business by giving you the ability to track and act on your operational metrics. Even with remote work, easily manage time, expenses, and billing for multiple projects all at once, and quickly identify areas of opportunity with advanced features like resource allocation and custom reporting. With BigTime Wallet and client portal, you can get paid faster using custom invoicing and payment processing.

Zendesk features and specs

No features have been listed yet.

BigTime.net features and specs

  • Time Tracking: Yes
  • Expense Management : Yes
  • Project Management: Yes
  • Project Tracking: Yes
  • Project Accouting: Yes
  • Reviews and Approvals: Yes
  • Payment processing: Yes
  • Billing & Invoicing: Yes
  • Mobile App: Yes
  • Resource Management: Yes
  • Reporting & Analytics: Yes
  • Quickbooks integration: Yes
  • Salesforce Integration: Yes
  • Jira Integration: Yes
  • Sage Intacct Integration: Yes
  • HubSpot Integration: Yes
  • Slack integration: Yes
  • Project Budgeting, Tracking, and Alerts: Yes
  • Invoicing and Template Editor: Yes
  • Revenue Recognition: Yes
  • Financial Reporting: Yes
  • Due Date and Workflow Management: Yes
  • Gantt Charts: Yes
  • Tasks by Type, Stage, Due Date, and Assignment: Yes
  • Multi-Level Approval Workflow: Yes
  • Access Permissions by User or Group: Yes
  • Unlimited Clients and Transactions: Yes
  • Request/Approval Scheduling Workflows: Yes
  • Utilization and Revenue Dashboard: Yes
  • Resource Allocation: Yes
  • Custom Report Wizard: Yes
  • File Export: Yes
  • Project and Staff Performance: Yes
  • Revenue Projections: Yes
  • Personalized BigTime Onboarding and Training: Yes
  • Uptime Guarantees (SLA): Yes
  • Email Support: Yes
  • Chat Support: Yes
  • Live Phone Support: Yes
  • PCI Compliant Payment Processing: Yes

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

BigTime.net videos

BigTime Customers and Their Big Time Reactions

More videos:

  • Demo - BigTime: Your Partner in Firm Management

Category Popularity

0-100% (relative to Zendesk and BigTime.net)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Time Tracking
0 0%
100% 100

User comments

Share your experience with using Zendesk and BigTime.net. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and BigTime.net

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

BigTime.net Reviews

We have no reviews of BigTime.net yet.
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Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

BigTime.net mentions (0)

We have not tracked any mentions of BigTime.net yet. Tracking of BigTime.net recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and BigTime.net, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Basecamp - A simple and elegant project management system.