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ProcedureFlow VS PHPKB

Compare ProcedureFlow VS PHPKB and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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ProcedureFlow logo ProcedureFlow

ProcedureFlow is a cloud-based knowledge management product that helps employees become experts faster.

PHPKB logo PHPKB

PHPKB is a knowledge management software that helps your organization to set up a fully-responsive modern knowledge base and share information with staff & customers.
  • ProcedureFlow Landing page
    Landing page //
    2023-09-16
  • PHPKB Landing page
    Landing page //
    2022-02-26

Use our knowledge management software to set up a knowledge base and share information, documents, files, FAQs, how-to guides, and training material with staff and customers in a highly organized way. It reduces the time spent on customer support, improves the productivity of employees, and saves precious time wasted on searching for information. Its powerful group-based permission structure with private categories makes it easy to target and deliver, content to specific groups of knowledge base readers. With PHPKB, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. PHPKB provides a world-class authoring experience and can be easily customized to meet the needs of small to large scale enterprises.

Feature list of Knowledge Management Software - PHPKB

  1. WYSIWYG Editor with Markdown Support
  2. Review & Publish
  3. Category Manager
  4. Document Versioning & Rollback
  5. Internal Commenting (Collaboration)
  6. Backup (Both Database and Assets)
  7. Custom Domain Mapping (For Cloud Hosted Licenses)
  8. Intelligent Knowledge Base Search
  9. Design Customization and Branding
  10. Multilanguage Support with Automatic Content Replication

ProcedureFlow

Website
procedureflow.com
Pricing URL
Official ProcedureFlow Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

PHPKB

Website
phpkb.com
Pricing URL
Official PHPKB Pricing
$ Details
paid Free Trial $25.0 / Monthly ("Standard Edition", "1 Admin", "Unlimited Readers")
Platforms
Linux Windows PHP Cross Platform REST API Web Browser Google Chrome Internet Explorer Edge Apache Firefox
Release Date
2006 January
Edit details

ProcedureFlow features and specs

  • Visual Simplification
    ProcedureFlow provides a visually intuitive way to simplify complex processes using flowcharts. This makes it easier for users to understand and follow detailed procedures.
  • Collaboration
    The platform facilitates team collaboration by allowing multiple users to work on and update procedures in real time, enhancing collective productivity and communication.
  • Knowledge Retention
    ProcedureFlow helps in retaining organizational knowledge by documenting processes and procedures efficiently. This is particularly useful for training new employees and maintaining consistent operational standards.
  • Error Reduction
    By providing clear and visually structured workflows, ProcedureFlow reduces the likelihood of errors, ensuring that users execute tasks correctly and efficiently.
  • Integration Capability
    ProcedureFlow can integrate with various other systems and platforms, streamlining workflow management and making it easier to embed into existing business processes.

Possible disadvantages of ProcedureFlow

  • Learning Curve
    New users may face a learning curve when first introduced to ProcedureFlow, requiring some initial time investment to become proficient in using the platform.
  • Subscription Costs
    Like many SaaS solutions, ProcedureFlow comes with subscription costs that can add up, especially for larger teams or organizations, impacting the overall budget.
  • Customization Limitations
    While ProcedureFlow offers various features, there may be limitations in customizing certain aspects to fit very specific business needs, which could be a concern for some users.
  • Dependence on Internet
    As a cloud-based solution, ProcedureFlow requires an active internet connection. This dependency might pose issues in environments with unstable or limited internet access.
  • User Resistance
    There might be resistance from employees who are accustomed to traditional processes or who are hesitant to adopt new technologies, potentially slowing down the implementation phase.

PHPKB features and specs

  • Easy to Set-up and use
  • Analytics and Reporting
  • LDAP Integration
  • WYSIWYG Editor
  • Knowledge Base
  • Knowledge Management
  • Categories
  • Articles
  • User Groups
  • Glossary
  • News & Announcements
  • Markdown
  • Version Control
  • Cloud-based
  • Self Hosted
  • Self-Service
  • Multiple Languages
  • Comments
  • Feedback & Commenting

ProcedureFlow videos

+ Add

ProcedureFlow Walkthrough

More videos:

  • Review - ProcedureFlow in Action
  • Review - ProcedureFlow's Reporting Features

PHPKB videos

+ Add

How to use PHPKB

More videos:

  • Demo - Admin Area Overview

Category Popularity

0-100% (relative to ProcedureFlow and PHPKB)

ProcedureFlow

PHPKB

Customer Support
33 33%
Customer Support
68% 68
Business Process Management
100 100%
Business Process Management
0% 0
Customer Service
0 0%
Customer Service
100% 100
SOPs
100 100%
SOPs
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ProcedureFlow and PHPKB

ProcedureFlow Reviews

We have no reviews of ProcedureFlow yet.
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PHPKB Reviews

  1. Eduardo Morcillo
    Best Knowledge Base Management Solution

    Over the years, I’ve used more knowledge base software than I would like to remember. PHPKB is far and away the best solution I’ve encountered. It’s robust and full-featured, yet intuitive, fast and easy-to-use. Oh, and their customer support team is world class.

    🏁 Competitors: KnowledgeOwl, Freshdesk
    👍 Pros:    Document versioning|Easy user interface|Excellent features|Seo friendly|Data protection and security|Fully responsive|Unlimited readers|Publishing workflow|Single sign-on

Social recommendations and mentions

Based on our record, ProcedureFlow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ProcedureFlow mentions (2)

  • Ask HN: Who is hiring? (November 2021)
    ProcedureFlow | Frontend Developer (React), Full Stack .NET Developer | REMOTE in Eastern Canada | Full-Time | https://procedureflow.com ProcedureFlow is a platform for your company's procedures inspired by the way you work. We're like GitHub but for visual procedures. We have change requests, everyone can have a "draft" branch, a side-by-side diff view of the flows, etc. ProcedureFlow has great customers that... - Source: Hacker News / over 3 years ago
  • Ask HN: Who is hiring? (April 2021)
    ProcedureFlow | Senior Full Stack .NET Developer | Saint John, NB, Canada | ONSITE | REMOTE in Eastern Canada | Full-Time | https://procedureflow.com ProcedureFlow allows you to turn your company's procedures and expert information into small, hyperlinked flowcharts that are easy to follow and maintain. We're like GitHub but for visual procedures. ProcedureFlow has a lot of great paying customers that consider us... - Source: Hacker News / about 4 years ago

PHPKB mentions (0)

We have not tracked any mentions of PHPKB yet. Tracking of PHPKB recommendations started around Mar 2021.

What are some alternatives?

When comparing ProcedureFlow and PHPKB, you can also consider the following products

WorkFlawless - WorkFlawless is your all-in-one platform for creating, managing, and combining workflows, SOPs, and process maps. Build better business processes in minutes!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SweetProcess - Systemize Your Processes

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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