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Document360 VS ProcedureFlow

Compare Document360 VS ProcedureFlow and see what are their differences

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Document360 logo Document360

Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

ProcedureFlow logo ProcedureFlow

ProcedureFlow is a cloud-based knowledge management product that helps employees become experts faster.
  • Document360 Landing page
    Landing page //
    2023-09-14

Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises.

Feature list of Knowledge Management Software - Document360.io

  1. Markdown Support
  2. Peer Review & Publish
  3. Category Manager
  4. Versioning & Rollback
  5. Internal Commenting
  6. Backup and Restore
  7. Custom Domain Mapping
  8. AI Powered Search
  9. Branding
  • ProcedureFlow Landing page
    Landing page //
    2023-09-16

Document360 features and specs

  • Search Functionality
    AI powered search
  • category manager
    Can add upto 6 sub categories
  • Version Control
    Can maintain multiple version of the article with time stamp
  • Multilingual capability
    Can localize your Knowledge base in multiple languages
  • Collaboration Tools
    Collaborate with team for discussion and reviews
  • Analytics and Reporting
    Powerful analytics helps you understand end-to-end user engagement, team performace,broken link analytics, collect feedback and show analytics.
  • Ticket deflector
    Deflect customer support enquires to knowledge base and resude load on support team
  • Integrations and Extensions
    Integration with external systems like analytics, chat, commenting, and CRO tools into your knowledge base.

ProcedureFlow features and specs

  • Visual Simplification
    ProcedureFlow provides a visually intuitive way to simplify complex processes using flowcharts. This makes it easier for users to understand and follow detailed procedures.
  • Collaboration
    The platform facilitates team collaboration by allowing multiple users to work on and update procedures in real time, enhancing collective productivity and communication.
  • Knowledge Retention
    ProcedureFlow helps in retaining organizational knowledge by documenting processes and procedures efficiently. This is particularly useful for training new employees and maintaining consistent operational standards.
  • Error Reduction
    By providing clear and visually structured workflows, ProcedureFlow reduces the likelihood of errors, ensuring that users execute tasks correctly and efficiently.
  • Integration Capability
    ProcedureFlow can integrate with various other systems and platforms, streamlining workflow management and making it easier to embed into existing business processes.

Possible disadvantages of ProcedureFlow

  • Learning Curve
    New users may face a learning curve when first introduced to ProcedureFlow, requiring some initial time investment to become proficient in using the platform.
  • Subscription Costs
    Like many SaaS solutions, ProcedureFlow comes with subscription costs that can add up, especially for larger teams or organizations, impacting the overall budget.
  • Customization Limitations
    While ProcedureFlow offers various features, there may be limitations in customizing certain aspects to fit very specific business needs, which could be a concern for some users.
  • Dependence on Internet
    As a cloud-based solution, ProcedureFlow requires an active internet connection. This dependency might pose issues in environments with unstable or limited internet access.
  • User Resistance
    There might be resistance from employees who are accustomed to traditional processes or who are hesitant to adopt new technologies, potentially slowing down the implementation phase.

Document360 videos

+ Add

Document360- Creating Knowledge base in minutes

More videos:

  • Review - Freshworks Customer Story — Document360
  • Review - Document360 Complex Onboarding -- User Onboarding Teardown

ProcedureFlow videos

+ Add

ProcedureFlow Walkthrough

More videos:

  • Review - ProcedureFlow in Action
  • Review - ProcedureFlow's Reporting Features

Category Popularity

0-100% (relative to Document360 and ProcedureFlow)

Document360

ProcedureFlow

Knowledge Management
100 100%
Knowledge Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Document Management
100 100%
Document Management
0% 0
SOPs
0 0%
SOPs
100% 100

User comments

Share your experience with using Document360 and ProcedureFlow. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Document360 and ProcedureFlow

Document360 Reviews

  1. Pradeepa Somasundaram
    · Product manager at Kovai.co ·
    Really useful for Knowledge capturing and sharing

    We had several smooth projects that required seamless internal collaboration and knowledge management with Document360. Our experience is pretty positive with Document360. As growing organization with multiple projects and multiple users it is very critical for us to capture the tactical knowledge and store the information taxonomically. With Document360 we were able to over achieve this without much effort put into learning the tool.

    🏁 Competitors: ProProfs Knowledge Base
    👍 Pros:    Category manager- this feature with easy click / drag and drop fuctional makes the work easy.
  2. Sunil
    · Head Of Media at Nestle ·
    Document360 helped us to streamline protocols and internal collaboration

    I being a user for the last 6 months and have used the portal of Document360 both for private and public facing documentation. Pleased with the user friendliness and features seen. Would recommend to others who are looking for a knowledge base solution.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy user interface|Organised category|Added security|Publish private or public facing
11 Popular Knowledge Management Tools to Consider in 2025 
Document360 is an AI-powered knowledge base platform to help your business create, manage, and publish a knowledge base. These knowledge bases can be internal (for employee use) or external (for customer self-service).
Source: knowmax.ai
Best 25 Software Documentation Tools 2023
Document360 is a comprehensive software documentation tool that provides support for your project documentation and API documentation needs.
Source: www.uphint.com
11 Top Confluence Alternatives & Competitors For Team Collaboration
Document360’s WYSIWYG editor or Markdown editor makes it simple to produce help documentation. Markdown allows you to write in a simple, easy-to-read plain text style. It is useful when major text and mild media are used in the documentation. The find and replace function allows you to search for and replace text within your article.
Source: clickup.com
The 11 Best Slite Alternatives in 2022- Free Tools Included!
What sets it apart from Slite is its ability to create a self-serving knowledge base for customers. Since 73% of customers prefer self-service support over waiting for a reply, tools like Document360 are a great addition to have in your arsenal.
Source: remoteverse.com

ProcedureFlow Reviews

We have no reviews of ProcedureFlow yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Document360 should be more popular than ProcedureFlow. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Document360 mentions (17)

  • Product Documentation Tools and Techniques
    If you want to try their full features, take the14-day free trial or try their freemiumwith limited features. Source: almost 2 years ago
  • 7 Best Alternatives To MadCap Flare
    Document360 If you want a much simpler alternative to MadCap Flare, then look no further than Document360. Document360 is a help authoring tool that allows you to create documentation in HTML or Markdown to build an engaging knowledge base for your users. Document360 makes it easy to collaborate with other authors and review content to get it ready for production. - Source: dev.to / about 2 years ago
  • Tech documentation/ technical writing
    Try Document360! Document360 is a cutting-edge software documentation and knowledge management platform that enables teams to communicate, share, track, and manage all kinds of software documentation in one location. Document360 is interactive, unlike Pages on macOS. This means that developers can add code blocks to documents with a click of the mouse! Your team can quickly compose content directly or add code... Source: over 2 years ago
  • What would be a good benchmark for Satisfaction Score for technical/developer documentation in SaaS companies?
    Product Documentation is ultimately a crucial SaaS component that, if completed successfully, can greatly increase your success. If you are looking for a tool to write and manage all product docs you can explore Document360. Source: over 2 years ago
  • Wiki or Knowledge Base
    Without rather sophisticated coding abilities, it is difficult to effectively change the front end of a wiki. You don't have to worry about maintaining the software in the back-end when using SaaS knowledge bases, like Document360 The customer service team is available around-the-clock to help you solve any issues. Source: over 2 years ago
View more

ProcedureFlow mentions (2)

  • Ask HN: Who is hiring? (November 2021)
    ProcedureFlow | Frontend Developer (React), Full Stack .NET Developer | REMOTE in Eastern Canada | Full-Time | https://procedureflow.com ProcedureFlow is a platform for your company's procedures inspired by the way you work. We're like GitHub but for visual procedures. We have change requests, everyone can have a "draft" branch, a side-by-side diff view of the flows, etc. ProcedureFlow has great customers that... - Source: Hacker News / over 3 years ago
  • Ask HN: Who is hiring? (April 2021)
    ProcedureFlow | Senior Full Stack .NET Developer | Saint John, NB, Canada | ONSITE | REMOTE in Eastern Canada | Full-Time | https://procedureflow.com ProcedureFlow allows you to turn your company's procedures and expert information into small, hyperlinked flowcharts that are easy to follow and maintain. We're like GitHub but for visual procedures. ProcedureFlow has a lot of great paying customers that consider us... - Source: Hacker News / about 4 years ago

What are some alternatives?

When comparing Document360 and ProcedureFlow, you can also consider the following products

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

WorkFlawless - WorkFlawless is your all-in-one platform for creating, managing, and combining workflows, SOPs, and process maps. Build better business processes in minutes!

HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.

SweetProcess - Systemize Your Processes

HelpJuice - Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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