Software Alternatives, Accelerators & Startups

Poki VS LiveAgent

Compare Poki VS LiveAgent and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Poki logo Poki

Poki.com is one of the best-personalized discovery platforms for free online games where you can play thousands of games directly in your web browser.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Poki Landing page
    Landing page //
    2023-08-25
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Poki

Website
poki.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Startup details
Country
Netherlands

Poki features and specs

  • Wide Range of Games
    Poki offers a diverse selection of games across multiple genres such as action, puzzle, strategy, and adventure. This wide range ensures that users of all interests can find something to enjoy.
  • Free to Play
    All of the games on Poki are free to play, making it a cost-effective entertainment option for users.
  • User-Friendly Interface
    The website features an intuitive and easy-to-navigate interface, allowing users to find and start playing games quickly without much hassle.
  • No Downloads Required
    Poki allows users to play games directly in their browsers without needing to download any software. This is convenient and saves storage space on devices.
  • Regular Updates
    The platform frequently updates its game library with new titles, keeping the content fresh and engaging for returning users.
  • Cross-Platform Availability
    Poki's games can be played on multiple devices, including desktops, tablets, and smartphones, providing a versatile gaming experience.

Possible disadvantages of Poki

  • Advertisements
    The platform includes ads, which can interrupt gameplay and detract from the user experience. While these ads support the free model, they can be intrusive.
  • Quality Variance
    The quality of games on Poki can vary significantly. Some games might be highly polished, while others may be low-quality or poorly designed.
  • Internet Dependence
    As an online gaming platform, Poki requires an internet connection to access and play games. This could be limiting for users with poor or unstable internet connections.
  • Potential Security Risks
    Despite efforts to maintain a safe environment, the open-access nature of the web means there's a potential risk for encountering malicious ads or links.
  • Limited Deep Gameplay
    Many of the games on Poki are casual and may lack the depth and complexity found in paid, standalone games or dedicated gaming platforms.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Poki

Overall verdict

  • Poki.com is generally considered good for casual gaming, offering a diverse range of games that can be played easily without significant barriers to entry. Its convenience, variety, and ease of use make it a popular choice for those looking to play games online without commitment.

Why this product is good

  • Poki (poki.com) is a gaming website that offers a wide variety of free online games across various genres, including action, adventure, puzzle, and multiplayer games. It is known for its user-friendly interface, diverse game selection, and no requirement for downloads or registration, making it accessible to casual gamers looking for quick, entertaining experiences. The site also regularly updates its game library, ensuring users have access to the latest popular games.

Recommended for

    Poki is recommended for casual gamers, children, and anyone looking for free, easily accessible online games. It's suitable for people who enjoy playing short games during breaks or want to try out a variety of game genres without downloading or committing to a single title.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Poki videos

Poki Reacts To The Playstation 5 Reveal | Girlfriend Reviews

More videos:

  • Review - Poke Bowl Review: Oh My Poki

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Poki and LiveAgent)
Games
100 100%
0% 0
Customer Support
0 0%
100% 100
Online Games
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Poki and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Poki and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Poki and LiveAgent

Poki Reviews

We have no reviews of Poki yet.
Be the first one to post

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Poki seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Poki mentions (38)

  • Collecting data for Gamedev.js Survey 2023
    The new approach this year is a pre-survey ask for help updating the questions, which the community answered. We had multiple Pull Requests on GitHub with valuable additions, which we then rewarded. It all wouldnโ€™t be possible without this yearโ€™s partner: we had support from Grant for the Web in 2021, OP Games in 2022, and 2023 was saved by Poki, for which weโ€™re incredibly grateful. - Source: dev.to / over 2 years ago
  • Are there any really good Browser Games??
    I personally use three three websites when I wanna goof around for a bit, but there are tons of other sites like it. Https://www.mmobomb.com/browsergames Https://poki.com/ Https://www.crazygames.com/. Source: over 2 years ago
  • Recommendations for short horror web games
    Ideally hosted somewhere like itch.io, crazygames.com, newgrounds.com or poki.com. Source: almost 3 years ago
  • React Typescript - I have multiple react apps in one react app. How to separate out the code so that one app is not using another app's code.
    But if you're doing a larger project, especially if others will be writing the sub-apps (think of something like poki.com where 3rd-party content is hosted) then you probably want a separation, not at the code level, but at the build/runtime level. You see, even with code separation the sub-apps share session/local storage and so can mess with one another. The standard approach here is iframes. Have your player... Source: about 3 years ago
  • Any games of this genre without ads?
    I turned into webgames recently. A publisher like poki.com has ads but few and it's a pleasure to play there now. Source: about 3 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Poki and LiveAgent, you can also consider the following products

Crazygames - Crazygames is the most popular free online gaming site that provides thousands of games that you can play directly in your browser.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Friv - A safe place to play the very best free games!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Girls Go Games - Girls Go Games is a free online gaming site specially designed for girls and offers thousands of free girlsโ€™ games that you can easily choose and play as a solo or with your friend anywhere around the world.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.