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Plotly VS Zendesk

Compare Plotly VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Plotly logo Plotly

Low-Code Data Apps

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Plotly Landing page
    Landing page //
    2023-07-31
  • Zendesk Landing page
    Landing page //
    2024-05-06

Plotly features and specs

  • Interactivity
    Plotly offers highly interactive plots that allow users to pan, zoom, and hover over data points for more information. This enhances the user experience and provides deeper insights.
  • High-quality visualizations
    It provides aesthetically pleasing and highly customizable charts, making it suitable for publication-quality visuals.
  • Versatility
    Plotly supports multiple chart types including line charts, scatter plots, bar charts, and 3D plots, making it suitable for a wide range of applications.
  • Python integration
    Plotly is well-integrated with Python and works seamlessly with other popular data science libraries like Pandas, NumPy, and Scikit-learn.
  • Web-based
    The plots can be easily embedded in web applications or dashboards, making it ideal for sharing insights over the internet.
  • Open-source
    Plotly offers an open-source version, which allows users to create and share visualizations without any cost.

Possible disadvantages of Plotly

  • Performance
    Rendering very large datasets can sometimes be slow, which may not be suitable for real-time data visualization requirements.
  • Learning curve
    Even though the library is well-documented, the extensive range of features can have a steep learning curve for beginners.
  • Cost for advanced features
    While the basic functionality is free, more advanced features, such as export to certain formats and additional customizable options, require a paid subscription.
  • Dependency management
    Plotly has a number of dependencies that need to be managed properly, which can sometimes complicate the setup process.
  • Complexity
    For simple visualizations, Plotly might be overkill and simpler libraries like Matplotlib or Seaborn could be more appropriate.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Plotly

Overall verdict

  • Overall, Plotly is a strong choice for those looking to create dynamic and interactive data visualizations, thanks to its range of features and ease of integration with web technologies.

Why this product is good

  • Plotly is considered good because it offers a comprehensive suite of tools for creating interactive visualizations that can be used in web applications, reports, and dashboards. It supports many different types of plots, is easy to use for both beginners and experienced developers, and integrates well with popular programming languages like Python, R, and JavaScript.

Recommended for

    Plotly is recommended for data scientists, analysts, and developers who need to create interactive and visually appealing data visualizations. It's particularly useful for those who work with Python or R and want the ability to embed their visualizations in web applications or dashboards.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Plotly videos

+ Add

Create Real-time Chart with Javascript | Plotly.js Tutorial

More videos:

  • Review - Introducing plotly.py 3.0
  • Review - Is Plotly The Better Matplotlib?
  • Tutorial - Plotly Tutorial 2021
  • Review - Data Visualization as The First and Last Mile of Data Science Plotly Express and Dash | SciPy 2021

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Plotly and Zendesk)

Plotly

Zendesk

Data Visualization
100 100%
Data Visualization
0% 0
Customer Support
0 0%
Customer Support
100% 100
Data Dashboard
100 100%
Data Dashboard
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Plotly and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Plotly and Zendesk

Plotly Reviews

Best 8 Redash Alternatives in 2023 [In Depth Guide]
Plotly is specifically designed for companies who want to build and deploy analytic applications like dashboards using Python, Julia, or R without needing DevOps or Javascript developers.
Source: www.datapad.io
5 Best Python Libraries For Data Visualization in 2023
Plotly is a web-based data visualization toolkit that comes with unique functionalities such as dendrograms, 3D charts, and also contour plots, which is not very common in other libraries. It has a great API offering scatter plots, line charts, bar charts, error bars, box plots, and other visualizations. Plotly can even be accessed from a Python Notebook.
Source: www.technotification.com
Top 8 Python Libraries for Data Visualization
Plotly is a free open-source graphing library that can be used to form data visualizations. Plotly (plotly.py) is built on top of the Plotly JavaScript library (plotly.js) and can be used to create web-based data visualizations that can be displayed in Jupyter notebooks or web applications using Dash or saved as individual HTML files. Plotly provides more than 40 unique...
Source: www.geeksforgeeks.org
5 top picks for JavaScript chart libraries
Plotly is a graphing library that’s available for various runtime environments, including the browser. It supports many kinds of charts and graphs that we can configure with a variety of options.
Source: blog.logrocket.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Plotly should be more popular than Zendesk. It has been mentiond 33 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Plotly mentions (33)

  • Python for Data Visualization: Best Tools and Practices
    Plotly is perfect for interactive visualizations. You can create interactive charts and graphs that allow users to hover, click, and zoom in. Plotly is also great for web-based visuals, making it easy to share your findings online. - Source: dev.to / 2 months ago
  • Generative AI Powered QnA & Visualization Chatbot
    Front End: A React application that leverages React-Chatbotify library to easily integrate a chatbot GUI. It also uses the Plotly library to display the charts/visualizations. The generative AI implementation and details are entirely abstracted from the front end. The front-end application depends on a single REST endpoint of the backend application. - Source: dev.to / 4 months ago
  • Build a Stock Dashboard in less than 40 lines of Python code!🤓
    In this tutorial, Mariya Sha will guide you through building a stock value dashboard using Taipy, Plotly, and a dataset from Kaggle. - Source: dev.to / 6 months ago
  • Essential Deep Learning Checklist: Best Practices Unveiled
    How to Accomplish: Utilize visualization libraries like Matplotlib, Seaborn, or Plotly in Python to create histograms, scatter plots, and bar charts. For image data, use tools that visualize images alongside their labels to check for labeling accuracy. For structured data, correlation matrices and pair plots can be highly informative. - Source: dev.to / 12 months ago
  • Python equivalent to power bi/power query?
    For dashboards: - https://plotly.com/ is probably my favourite, but there are others like streamlit, voila and others... Source: over 1 year ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing Plotly and Zendesk, you can also consider the following products

D3.js - D3.js is a JavaScript library for manipulating documents based on data. D3 helps you bring data to life using HTML, SVG, and CSS.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Chart.js - Easy, object oriented client side graphs for designers and developers.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

RAWGraphs - RAWGraphs is an open source app built with the goal of making the visualization of complex data...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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