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PlanetScale VS Zendesk

Compare PlanetScale VS Zendesk and see what are their differences

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PlanetScale logo PlanetScale

The last database you'll ever need. Go from idea to IPO.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • PlanetScale Landing page
    Landing page //
    2023-10-15
  • Zendesk Landing page
    Landing page //
    2024-05-06

PlanetScale features and specs

  • Scalability
    PlanetScale is designed for massive scale, leveraging the Vitess engine that powers YouTube. This makes it suitable for applications requiring high scalability for both read and write operations.
  • Global Distribution
    Offers multi-region deployment, ensuring low-latency access and higher availability, beneficial for globally distributed applications.
  • Serverless Approach
    The platform takes a serverless approach to database management, which means automatic scaling, less infrastructure to manage, and potential cost savings.
  • Branching and Sharding
    Supports database branching for isolated environments like development, testing, and production. It also supports sharding, which helps in distributing data across multiple nodes for better performance and reliability.
  • High Availability
    PlanetScale provides high availability with automated failover mechanisms, ensuring minimal downtime.
  • Strong Data Integrity
    Uses Vitess’s strong consistency models to ensure data integrity across distributed systems.
  • Developer Friendly
    Includes tools and features that make it easier for developers to manage, such as automatic migrations and simplified schema management.
  • Integration
    Can be easily integrated with various cloud service providers, making it flexible for different deployment environments.

Possible disadvantages of PlanetScale

  • Learning Curve
    The platform comes with a learning curve, especially for teams unfamiliar with Vitess or managing distributed databases.
  • Cost
    While it can offer cost savings in some areas, the pricing for large-scale deployments and multi-region setups can be relatively high.
  • Complexity of Advanced Features
    Advanced features like sharding and branching can add complexity to the database management operations.
  • Limited Ecosystem
    Compared to more established databases, the ecosystem and community around PlanetScale might be smaller, which can affect the availability of third-party tools and community support.
  • Vendor Lock-in
    Using a proprietary platform can lead to vendor lock-in, making it harder to switch to other database services if needed.
  • Early-stage Platform
    While promising, PlanetScale is relatively new compared to some other established database services, which means it may lack some maturity or have bugs that older platforms have ironed out.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of PlanetScale

Overall verdict

  • PlanetScale is a strong choice for developers and companies looking for a scalable, reliable, and developer-friendly database solution. Its foundations on proven technology and modern features make it a good option for various use cases.

Why this product is good

  • PlanetScale is known for its serverless database platform designed to be simple, scalable, and efficient. It is built on Vitess, which powers companies like YouTube and Slack, offering great performance at scale. PlanetScale provides features such as branching, sharding, and horizontal scaling without downtime, appealing to developers who need robust infrastructure. Additionally, it's designed to integrate seamlessly with developer workflows, providing tools like a CLI and a web console for easy database management.

Recommended for

  • Developers building cloud-native applications
  • Teams needing scalable databases with no downtime
  • Organizations requiring seamless integration with existing development workflows
  • Startups and tech companies looking for robust infrastructure

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

PlanetScale videos

+ Add

PlanetScale Beta - Release Radar

More videos:

  • Review - Using PlanetScale (MySQL) with Next.js and Vercel!
  • Review - PlanetScale and Prisma: building in the cloud - Nick Van Wiggeren | Prisma Day 2021

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to PlanetScale and Zendesk)

PlanetScale

Zendesk

Databases
100 100%
Databases
0% 0
Customer Support
0 0%
Customer Support
100% 100
Developer Tools
100 100%
Developer Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare PlanetScale and Zendesk

PlanetScale Reviews

We have no reviews of PlanetScale yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, PlanetScale seems to be a lot more popular than Zendesk. While we know about 103 links to PlanetScale, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

PlanetScale mentions (103)

  • Serverless Backend: A New Era for Developers
    Database: It helps storing, managing and retriving data in a structured manner (e.g. NeonDB, PlanetScale, DynamoDB). - Source: dev.to / 21 days ago
  • Ask HN: What's the best free database provider out there?
    Https://planetscale.com/ would be a good bet. - Source: Hacker News / about 2 months ago
  • List of 45 databases in the world
    PlanetScale — Serverless database platform built on MySQL and Vitess. - Source: dev.to / 11 months ago
  • Good alternatives to Heroku
    Planetscale - Directly from their website: "PlanetScale is a MySQL-compatible serverless database that brings you scale, performance, and reliability — without sacrificing developer experience.". - Source: dev.to / about 1 year ago
  • MySQL or Top Alternatives in 2024 and How to Choose One
    PlanetScale is a MySQL-compatible database that offers scale, performance, and reliability, and many more powerful database features. Leveraging cloud-native architecture, PlanetScale enables organizations to deploy, manage, and scale MySQL-compatible databases with ease. With features such as automatic sharding, distributed transactions, and high availability, PlanetScale enables businesses to handle large... - Source: dev.to / about 1 year ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing PlanetScale and Zendesk, you can also consider the following products

MarkLogic Server - MarkLogic Server is a multi-model database that has both NoSQL and trusted enterprise data management capabilities.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Supabase - An open source Firebase alternative

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Valentina Server - Valentina Server is 3 in 1: Valentina DB Server / SQLite Server / Report Server

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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