Software Alternatives, Accelerators & Startups

Intercom VS Patch Manager

Compare Intercom VS Patch Manager and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Patch Manager logo Patch Manager

Patch Manager is a platform that allows users to manage all the patches present in the system and applications to reduce any kind of risks.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Patch Manager Landing page
    Landing page //
    2023-06-22

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Patch Manager features and specs

  • Comprehensive Patch Management
    Patch Manager provides a complete solution for managing patches across different systems and platforms, ensuring all software is up-to-date and secure.
  • Automation Capabilities
    It has strong automation features that streamline the patch deployment process, saving time and reducing the risk of human error.
  • Versatile Compatibility
    Patch Manager supports a wide range of applications and systems, making it adaptable to various IT environments.
  • Detailed Reporting
    The platform offers extensive reporting features, enabling users to gather insights into patch compliance and system vulnerabilities.
  • User-Friendly Interface
    Patch Manager boasts an intuitive interface that simplifies navigation and management for IT administrators.

Possible disadvantages of Patch Manager

  • Cost Considerations
    Licensing and implementation of Patch Manager can be costly, which might be prohibitive for small businesses or limited budgets.
  • Complex Setup
    Initial setup and configuration might be complex and time-consuming, requiring significant IT expertise.
  • Resource Intensive
    Running Patch Manager can be resource-intensive, potentially impacting system performance during patch deployment.
  • Steep Learning Curve
    New users might experience a steep learning curve due to the breadth of features and capabilities offered by Patch Manager.
  • Limited Support for Non-Standard Applications
    While it supports many applications, there could be limited integration options for non-standard or custom applications.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Patch Manager videos

Automate the patch testing process with ManageEngine Patch Manager Plus

More videos:

  • Review - BEST Open Source 3rd Party Patch Management Alternative to Ivanti, PDQ, Patch Manager and SCCM - WPP
  • Review - Patch Manager in 1 Minute or Less

Category Popularity

0-100% (relative to Intercom and Patch Manager)
Customer Support
100 100%
0% 0
Security & Privacy
0 0%
100% 100
CRM
100 100%
0% 0
Development
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Patch Manager

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Patch Manager Reviews

We have no reviews of Patch Manager yet.
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Social recommendations and mentions

Based on our record, Intercom should be more popular than Patch Manager. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Patch Manager mentions (2)

  • Tracking Data Drops- software
    That said, Patch Manager has a module that does exactly what you need. If you can fix the process issue. Source: about 2 years ago
  • Simple tool for network documentation?
    Patch Manager will do everything you're looking for (floor plans, comm rooms, racks, equipment). It's easier than AutoCAD but there is a learning curve and configuration required. It is a very powerful visual documentation tool though, definitly worth a look. Source: almost 3 years ago

What are some alternatives?

When comparing Intercom and Patch Manager, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ITarian - IT and remote access management solution

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SnaPatch - Software to manage your Azure, SCCM and VMware or HyperV environments, designed with the Administrator in mind. Let's make Administration easy.

Drift - A messaging app that helps you grow your business.

Kenna - Kenna is a risk intelligence & vulnerability platform that enables InfoSec teams to prioritize and remediate vulnerabilities faster.