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Pastel VS Zendesk

Compare Pastel VS Zendesk and see what are their differences

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Pastel logo Pastel

Sticky note-based feedback collection tool for live websites

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Pastel Landing page
    Landing page //
    2022-09-23
  • Zendesk Landing page
    Landing page //
    2024-05-06

Pastel features and specs

  • Ease of Use
    Pastel offers a user-friendly interface that makes it simple for users to navigate and utilize its various tools without a steep learning curve.
  • Real-time Collaboration
    Allows multiple team members to comment and give feedback in real time, enhancing collaborative efforts and improving productivity.
  • Visual Feedback
    Enables users to leave visual feedback directly on design elements, making it easier for designers and developers to understand and implement changes.
  • Browser-based
    Pastel is a web-based tool, meaning there is no need for downloads or installations, and it can be accessed from any browser.
  • Integrations
    Offers integrations with popular project management tools like Asana and Trello, streamlining workflow and enhancing productivity.

Possible disadvantages of Pastel

  • Cost
    Pastel can be expensive for small teams or individual freelancers, as it is a subscription-based service.
  • Limited Offline Functionality
    The platform is heavily dependent on an internet connection, which may be a disadvantage for users who need to work offline.
  • Feature Limitations
    While Pastel is great for feedback and collaboration, it lacks advanced design and development features that some comprehensive tools offer.
  • Slow Performance with Large Projects
    Users have reported that Pastel can be slow to load and navigate when handling very large projects with numerous visual elements and feedback points.
  • Learning Curve with Integrations
    While it offers integrations, setting them up and getting them to work seamlessly can sometimes be a bit complex and require a learning curve.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Pastel

Overall verdict

  • Pastel is generally considered a good tool for teams looking to improve their feedback and review processes. Its user-friendly interface and practical features make it a valuable addition to digital project management workflows. Most users appreciate the way it simplifies gathering and organizing feedback, which ultimately can save time and reduce project turnaround.

Why this product is good

  • Pastel (usepastel.com) is a collaborative tool designed to streamline the feedback process for websites and digital projects. It allows users to seamlessly add comments and annotations directly on the webpage, making it easier for teams to communicate and implement changes without sifting through emails or lengthy documentation. The tool's ease of use, integration capabilities with other project management platforms, and real-time commenting features make it highly convenient for teams that need efficient and effective collaboration.

Recommended for

  • Web Designers
  • Developers
  • Project Managers
  • Marketing Teams
  • Agencies
  • Freelancers
  • Remote Teams

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Pastel videos

+ Add

Soft pastel review Jackson's, Unison, Rembrandt, etc

More videos:

  • Review - What Pastels Should I Buy?
  • Demo - Mungyo Soft Pastel 64 set review and pastel demonstration

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Pastel and Zendesk)

Pastel

Zendesk

Customer Feedback
100 100%
Customer Feedback
0% 0
Customer Support
0 0%
Customer Support
100% 100
User Feedback
100 100%
User Feedback
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pastel and Zendesk

Pastel Reviews

We have no reviews of Pastel yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Pastel. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pastel mentions (2)

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Pastel and Zendesk, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Iterate - Get the feedback you need to build better products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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