P2 VS Freshdesk

P2 Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

P2 mentions (10)

• I don't want this to happen to my own startup. What do you recommend?

  You already mentioned documentation. Good! Document everything. Why you chose X method over Y, or this framework over that. This helps later with onboarding and when people want to come up with suggestions, because they can see you already did explore this option earlier on so why bring it up again? Doucmentation really requires a culture of openness and transparency. Some people do not like to work this way,... Source: 10 months ago

• Public consultation - how?

  You could always upload/embed the pdf as part of a "post" and then use the comments section of the post to discuss. The P2 theme might also be an option as its discussion functionality is better than just straight up blog comments: https://wordpress.com/p2/. Source: over 1 year ago

• Ask HN: How do you ensure everyone on the team is heard on Slack?

  - Most deep discussions happen on blog posts including project status. We use (and built) https://wordpress.com/p2/. We don’t use email. - Source: Hacker News / almost 2 years ago

• Writing for Distributed Teams (2021)

  Yes it does! https://wordpress.com/p2/. - Source: Hacker News / almost 2 years ago

• How to Write More Clearly, Think More Clearly, and Learn Complex Material [pdf]

  Actually, Automattic, the distributed company behind WordPress uses blogs for this. Each team has their own 'blog' and you can link them, comment, etc. Then there are company wide blogs with different topics, watercooler blogs, etc. Really useful to refer to revisit past decisions and as a company wide knowledgebase. They even created a product out of it: https://wordpress.com/p2/ Disclaimer: I work there, but on... - Source: Hacker News / about 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago