Software Alternatives, Accelerators & Startups

OpenVAS VS LiveAgent

Compare OpenVAS VS LiveAgent and see what are their differences

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OpenVAS logo OpenVAS

The Open Vulnerability Assessment System (OpenVAS) is a framework of several services and tools...

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • OpenVAS Landing page
    Landing page //
    2023-03-22
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

OpenVAS features and specs

  • Open Source
    OpenVAS is an open-source vulnerability scanning tool, which means it is free to use and the source code is available for customization.
  • Comprehensive Scanning
    It offers comprehensive vulnerability scanning capabilities, including a wide range of tests for network vulnerabilities, web application security, and compliance checks.
  • Regular Updates
    The tool receives regular updates, ensuring that it keeps up with the latest vulnerabilities and security threats.
  • Community Support
    OpenVAS has a strong community of users and developers who contribute to its development and provide support through forums and other channels.
  • Integration Capabilities
    OpenVAS can be integrated with other security tools and systems, enhancing its utility in a broader security infrastructure.

Possible disadvantages of OpenVAS

  • Complex Setup
    Setting up OpenVAS can be complex and time-consuming, requiring a fair amount of technical expertise.
  • Resource Intensive
    Running OpenVAS can be resource-intensive, potentially requiring significant CPU and memory, especially during large-scale scans.
  • False Positives
    Like many vulnerability scanning tools, OpenVAS can generate false positives, which can result in additional effort to validate findings.
  • User Interface
    The user interface can be less intuitive compared to some commercial vulnerability scanners, potentially increasing the learning curve for new users.
  • Limited Real-Time Capabilities
    OpenVAS is more focused on periodic scanning rather than real-time vulnerability detection and management.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of OpenVAS

Overall verdict

  • OpenVAS is a good choice for those seeking a reliable and free vulnerability management solution. However, users should be prepared for a potentially steep learning curve and the need for manual configuration to tailor the scanner to their specific environment.

Why this product is good

  • OpenVAS is a comprehensive open-source vulnerability scanner that is widely respected within the cybersecurity community. It provides extensive scanning capabilities, a regularly updated database of vulnerabilities, and supports a wide range of network protocols. The tool is versatile and can be integrated with other software for enhanced security operations. It is well-suited for detecting vulnerabilities in the network and identifying security issues that need to be addressed.

Recommended for

    OpenVAS is ideal for small to medium-sized organizations looking for a cost-effective vulnerability scanning solution. It's also suitable for cybersecurity professionals who have the technical expertise to configure and maintain the scanner, as well as enthusiasts or students who are keen on learning more about vulnerability management using open-source tools.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

OpenVAS videos

How to find Exploits with OpenVAS

More videos:

  • Review - Vulnerability Analysis with OpenVAS | Scanning and Reconnaissance
  • Review - Vulnerability Identification and Remediation Cybrary Lab | Ep. 3 Kali Linux, OpenVAS, + more

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to OpenVAS and LiveAgent)
Security
100 100%
0% 0
Customer Support
0 0%
100% 100
Web Application Security
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing OpenVAS and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using OpenVAS and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare OpenVAS and LiveAgent

OpenVAS Reviews

Best Burp Suite Alternatives (Free and Paid) for 2023
The primary reason businesses use OpenVas is to perform comprehensive security testing of their IP addresses. This tool performs a port scan of an IP address to find any open services. Once listening services are found, they are tested for known vulnerabilities and misconfiguration using a large database of 53000 NVT checks. The results are compiled into a report that...
Burp suite alternatives
It is an open vulnerability assessment system is a software framework of services and tools offering vulnerability scanning and vulnerability assessment. The aim of OpenVAS protocol ia to be well documented to assist the developers. all products of OpenVAS are free, most components are licensed under the GNU, general public license. Its Plugins are written in NASL (Nessus...
Source: www.educba.com
10 Best Tenable Nessus Alternatives For 2021 [Updated List]
Verdict: OpenVAS is an open-source web application security scanner that will help you accurately detect vulnerabilities. It is easily configurable and can be tuned accordingly if you want to perform large-scale scans. Its use of updated data feeds makes it extremely efficient in detecting almost all types of vulnerabilities.
Best Nessus Alternatives (Free and Paid) for 2021
OpenVAS receives updates daily, which broadens the vulnerability detection coverage. It also helps in risk assessment and suggests countermeasures when the vulnerabilities in an application or network is detected.

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, OpenVAS seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OpenVAS mentions (6)

  • Link CVE to installed applications?
    Otherwise your on the right path checkout the open source Greenbones OpenVAS (this was Nessus before they closed source and became corporate) or Project Discovery Nuclei. Source: over 3 years ago
  • What should I be doing as the sole sysadmin for a company to keep up with security?
    Personally, I was lucky enough to get a license to Nessus for my own scanning, however you can use OpenVAS for some free to scan. Scanners aren't 100% correct no matter where you go but it'll give you some things to look at. OpenVAS. Source: over 4 years ago
  • Wanting to protect my own homelab
    Https://openvas.org/ OpenVAS is free and fairly capable. It might struggle cpu on a pi... Might need quite a bit of ram, but I'm hoping you've got some beefier kit in your stack. Source: over 4 years ago
  • Free nessus equivalent?
    Maybe OpenVAS would fill the bill. Itโ€™s been on my list of things to check out. Source: over 4 years ago
  • Internal Vulnerability Scanning
    OpenVAS - https://openvas.org Try it first, its free, just download a prebuilt VM and you're off and running. I found it valuable for my clients. Source: about 5 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing OpenVAS and LiveAgent, you can also consider the following products

Nessus - Nessus Professional is a security platform designed for businesses who want to protect the security of themselves, their clients, and their customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intruder - Intruder is a security monitoring platform for internet-facing systems.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Acunetix - Audit your website security and web applications for SQL injection, Cross site scripting and other...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.