Customer service can be exhausting and expensive with all the routines it creates in the modern world. We are here to enhance your support and sales teams' efficiency by handling this routine with AI-powered technologies. We want to make this solution affordable and easy to use even for small businesses.
Norby AI Chatbot is an AI-powered solution to manage chat conversations with customers.
Long story short, just a glance at Norby's features:
1) Always stay in touch with your clients: Collect customers’ details to contact them later if they leave a website.
2) Reduce hold time: It only takes Norby a second to give a user the right response.
3) Customize your Customer Engagement: Norby provides additional tools to segment customers in order to consistently predict their needs.
4) Make offers right in chat rooms: Norby Products Cards is a powerful tool for selling your product during the conversation in the chat room.
5) Give visitors a convenient reservation tool: An additional tool for a business to book a demo or a call.
6) Generate leads with custom User Notifications: Interact with clients at the right moment, e.g. by offering a special discount or reminding them about an abandoned shopping cart.
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Motherlink has started working with Norby AI in late 2021. Our team uses Norby as a chatbot to engage with our customers and enhance users' experience. We experienced a few bugs for a few months, but they were fixed instantly.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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