Norby.io VS Alphachat.ai

Customer service can be exhausting and expensive with all the routines it creates in the modern world. We are here to enhance your support and sales teams' efficiency by handling this routine with AI-powered technologies. We want to make this solution affordable and easy to use even for small businesses.

Norby AI Chatbot is an AI-powered solution to manage chat conversations with customers.

Long story short, just a glance at Norby's features:

1) Always stay in touch with your clients: Collect customers’ details to contact them later if they leave a website.

2) Reduce hold time: It only takes Norby a second to give a user the right response.

3) Customize your Customer Engagement: Norby provides additional tools to segment customers in order to consistently predict their needs.

4) Make offers right in chat rooms: Norby Products Cards is a powerful tool for selling your product during the conversation in the chat room.

5) Give visitors a convenient reservation tool: An additional tool for a business to book a demo or a call.

6) Generate leads with custom User Notifications: Interact with clients at the right moment, e.g. by offering a special discount or reminding them about an abandoned shopping cart.

AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour.

The value the product provides:

Increase your customer support efficiency in messaging channels. Measure and increase resolution rate. Reduce agent workload and leave FAQ answering to the AI. Increase deflection rate in chat. Put repetitive tasks on autopilot. Cross reference chat resolution data to your call center data. Make customers happy Immediate answers to questions 24/7 Intent detection and Natural Language Understanding. Measure AI answer quality. Answers in every language. Bot-to-human handover with built-in live chat.

Set it up in less than an hour. Templates for different industries (SaaS, eCommerce, finance, telecoms). AI suggests improvements into your training data.

Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice).