Software Alternatives, Accelerators & Startups

Netumo VS Zendesk

Compare Netumo VS Zendesk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Netumo logo Netumo

Ensure healthy website performance, uptime, and free from vulnerabilities. Automatic checks for SSL Certificates, domains and monitor issues with your websites all from one console and get instant notifications on any issues.
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Netumo Landing page
    Landing page //
    2021-12-01

Monitors your Sites' uptime, security, performance, Domain Name Expirations, and SSL Certificates 24/7. Netumo is not just an uptime monitor but a console to manage all your sites and ensure they are healthy. Check the performance of your site, the SEO and best practices as well as run vulnerability scans on the site.

Netumo also informs you if there is any downtime immediately via one of our integrated message platform, such as Email, SMS, Twilio, Webhooks, Slack, Webex and Microsoft Teams.

Start with a FREE Account today.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Netumo

Website
netumo.com
$ Details
freemium $9.0 / Monthly (Lite plan)
Platforms
Cloud Browser Android Google Chrome Azure
Release Date
2020 March

Netumo features and specs

  • Monitoring
  • SSL Monitoring
  • Twitter
  • SMS notifications
  • Email notifications
  • Slack Notifications
  • Microsoft Teams Notifications
  • RESTful API
  • API Monitoring
  • Telegram Notifications
  • SaaS
  • Android App
  • Status Pages

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Netumo videos

Netumo Overview

More videos:

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Netumo and Zendesk)
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Website Monitoring
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Netumo and Zendesk.

What makes your product unique?

Netumo's answer

Netumo is not just an uptime monitoring platform. It offers more as uptime is just one part of a healthy website. Security, SEO checks and more are all as important.

Why should a person choose your product over its competitors?

Netumo's answer

Netumo is unique as it offers various checks that truly check the if a website is healthy such as the vulnerability assessment, the performance, and more. It not only gives the problem but provides points on how to solve the issues.

How would you describe your primary audience?

Netumo's answer

Any organization that has multiple websites and portals that need to be monitored and checked that they are running smoothly.

-Web Developers -Web Agencies -IT Departments that manage multiple portals and websites

What's the story behind your product?

Netumo's answer

Netumo started as we saw a gap in the market from online tools that just check uptime and do not check other aspects of a website. It is vital for any organization that manages multiple websites to have a central console where they can see them all and check them not just that they are alive, but their security is fine and that they are truly healthy.

Which are the primary technologies used for building your product?

Netumo's answer

Netumo is running on Microsoft Azure. It also does use several open source technologies to keep some checks running smoothly such as Lighthouse from Google Chrome, Nuclei, and also Azure Open AI.

User comments

Share your experience with using Netumo and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Netumo and Zendesk

Netumo Reviews

  1. Christian Bugeja
    · Senior Solutions Architect at EML ·
    Must have Monitoring Tool

    A tool that I've introduced at my work place and for sure made it a lot easier for staff (DevOps/SysOps/NOCs/Managers,etc) to monitor Domains, Hosts, APIs, SSL Certs and more. Highly recommended to have this monitoring buddy at hand :)

  2. Great tool for a fraction of what you pay for competitors

    Netumo is a very flexible tool that has all the features of any website monitoring service at a fraction of the price! My preferred feature is the Keyword Content Notification, where Netumo not only checks if the site is up but can check for certain content! Highly Recommended!

    🏁 Competitors: Pingdom
    👍 Pros:    Good price|Feature rich|User friendly interface|Great user experience|Reliable
    👎 Cons:    Mobile app needs to catch up to web app
  3. Carl
    · Student at N/A ·
    Very reliable and unbelievable prices!

    I thought Netumo was very useful for me. Was always notified when my website had issues. I liked the new UI very much and also found the new response time report very useful. Very easy to use and very good value for money especially since the prices were very affordable. Being a student I thought the free plan was very convenient to test out my new website.


Top 48+ Best Website Monitoring Software
Netumo monitors your websites and checks it’s content based on a frequency you set. As soon as something happens you get immediately notified via Email/SMS/Twitter.

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Netumo mentions (0)

We have not tracked any mentions of Netumo yet. Tracking of Netumo recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
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What are some alternatives?

When comparing Netumo and Zendesk, you can also consider the following products

UptimeRobot - Free Website Uptime Monitoring

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ServerSuit - ServerSuit is a browser based program that enables remote Linux administration, monitoring, website hosting, and server setup automation.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

RedGate SQL Monitor - SQL Monitor helps you and your team find issues – before they become problems

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!