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Never miss a customer again.
When a plumber, electrician, or heating engineer misses a call, that job often goes to the next number on Google. Pingback fixes that.
How it works The moment a call's missed, Pingback automatically texts the caller back โ instead of them just ringing the next business. Every call, text, and website chat lands in one unified inbox, and each lead moves through a visual pipeline from first contact to job won.
AI that actually helps An AI assistant reads every conversation, flags how urgent it is, and drafts a reply โ trained on the business's own website and any documents they upload (price lists, FAQs, services). A human always reviews and sends it; nothing goes out automatically. Pingback also recognises genuine emergencies (a gas smell, no heating, a burst pipe) and gives the caller safety guidance instantly while alerting the business.
Beyond the inbox - One-tap ETA and job-complete texts - One-click numbered PDF invoicing once a job's won - Automatic Google review requests
Built UK-first GDPR-compliant call recording retention, SMS opt-out handling, and full ICO registration โ not bolted on as an afterthought.
Free 3-day trial, no card required. The first 10 subscribers get 50% off for life.
Moz PingbackNo Pingback videos yet. You could help us improve this page by suggesting one.
Pingback's answer:
Built specifically for UK trade businesses, not adapted from a generic US tool. It automatically handles UK compliance most competitors leave to you โ GDPR-compliant call recording retention, SMS consent (STOP/START), and full ICO registration. Its AI also trains on the business's own website and uploaded documents, and never sends anything automatically โ a human always reviews and sends the reply.
Pingback's answer:
Pingback is priced and built for small UK trade businesses specifically, not enterprise teams โ honest, capped-usage pricing rather than per-seat enterprise costs. It bundles missed-call text-back, a unified inbox, AI lead analysis, invoicing, and review requests in one place, so there's no need to stitch together several separate tools.
Pingback's answer:
UK trade businesses โ plumbers, electricians, heating engineers, and similar small or solo operators who lose jobs to missed calls while they're out on site.
Pingback's answer:
Pingback was built after seeing how often small UK trade businesses lose real work simply because they couldn't get to the phone in time โ most callers who don't get through just ring the next number on Google rather than leaving a voicemail. It's being built directly alongside real trade businesses in beta, shaping the product from actual feedback rather than guesswork.
Pingback's answer:
React and TypeScript on the frontend, Node.js/Express on the backend, Twilio for calls and SMS, Google Gemini for AI, and Stripe for billing.
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