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ML5.js VS Zendesk

Compare ML5.js VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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ML5.js logo ML5.js

Friendly machine learning for the web

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • ML5.js Landing page
    Landing page //
    2021-10-12
  • Zendesk Landing page
    Landing page //
    2024-05-06

ML5.js features and specs

  • Ease of Use
    ml5.js is designed with simplicity in mind, making machine learning accessible to artists, creative coders, and students, even those without a robust background in AI or machine learning.
  • Browser-based
    Operates directly in the browser, eliminating the need for any additional setup or dependencies, which makes it highly compatible with web projects.
  • Pre-trained Models
    Includes a variety of pre-trained models for quick implementation of complex machine learning tasks like image classification, pose detection, and text generation.
  • Community and Documentation
    Strong community support and well-documented guides and examples help new users get started quickly and find solutions to common issues.
  • Integration with p5.js
    Integrates seamlessly with p5.js, a popular JavaScript library for creative coding, facilitating the development of interactive and visually engaging applications.

Possible disadvantages of ML5.js

  • Performance Limitations
    Since it runs in the browser, it may not be suitable for performance-intensive applications or those requiring real-time processing of large datasets.
  • Limited Customization
    While it offers pre-trained models, there is limited functionality for training new models from scratch compared to more comprehensive libraries like TensorFlow.js.
  • Dependency on Web Standards
    Depends on the performance and capabilities of the client's browser, which can vary significantly between different users and devices.
  • Size of Models
    Some pre-trained models can be quite large, which may affect loading times and performance on slower network connections or less powerful devices.
  • Scope
    Focused on high-level tasks and applications, which might not be sufficient for advanced machine learning requirements or niche functionalities outside its provided models.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of ML5.js

Overall verdict

  • ML5.js is considered a good tool for web developers who want to incorporate machine learning into their projects without needing extensive knowledge of the underlying algorithms. It's particularly noted for its simplicity and ease of use.

Why this product is good

  • ML5.js is a high-level JavaScript library built on top of TensorFlow.js. It is designed to make machine learning accessible to web developers with minimal expertise in machine learning or deep learning. The library provides easy-to-use functions for tasks such as image and video classification, pose detection, text generation, and more. Its simplicity and ease of integration make it ideal for rapid prototyping and educational purposes.

Recommended for

    ML5.js is recommended for educators, beginners, artists, and developers who want to quickly implement machine learning models in web applications. It is also suitable for creative coding projects and interactive applications where simplicity and ease of use are important.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

ML5.js videos

+ Add

ml5.js: Train Your Own Neural Network

More videos:

  • Review - ml5.js: Image Classification with MobileNet
  • Review - Image classification to gif with ML5.js | Vue.js Virtual Meetup

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to ML5.js and Zendesk)

ML5.js

Zendesk

AI
100 100%
AI
0% 0
Customer Support
0 0%
Customer Support
100% 100
Developer Tools
100 100%
Developer Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ML5.js and Zendesk

ML5.js Reviews

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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

ML5.js might be a bit more popular than Zendesk. We know about 10 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ML5.js mentions (10)

  • How AI is Transforming Front-End Development in 2025!
    Ml5.js: Built on top of TensorFlow.js, it provides a user-friendly interface for implementing machine learning in web applications.​. - Source: dev.to / about 2 months ago
  • Riffr - Create Photo Montages in the Browser with some ML Magic✨
    Important APIs - ml5 for in-browser detection, face-api that uses tensorflow-node to accelerate on-server detection. VueUse for a bunch of useful component tools like the QR Code generator. Yahoo's Gifshot for creating gif files in-browser etc. - Source: dev.to / over 2 years ago
  • Brain.js: GPU Accelerated Neural Networks in JavaScript
    See also: https://ml5js.org/ "The library provides access to machine learning algorithms and models in the browser, building on top of TensorFlow.js with no other external dependencies.". - Source: Hacker News / almost 3 years ago
  • [Showoff Saturday] I made a captcha prototype that requires a banana
    I used ml5js.org , p5js.org and https://teachablemachine.withgoogle.com to train the Banana images. When you create a new image project on Teachable Machine, you can output the p5js and basically use it right out of the box - I customized js, css, and html from there. Source: over 3 years ago
  • My First 30 Days of 100 Days of Code.
    Going forward: I'll be 100% into JavaScript. You can use JavaScript in so many fields nowadays. Websites React, Mobile Apps React Native, Machine Learning TensorFlow & ML5, Desktop Applications Electron, and of course the backend Node as well. It's kind of a no-brainer. Of course, they all have specific languages that are better, but for now, JavaScript is a bit of a catch-all. - Source: dev.to / over 3 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing ML5.js and Zendesk, you can also consider the following products

Amazon Machine Learning - Machine learning made easy for developers of any skill level

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Machine Learning Playground - Breathtaking visuals for learning ML techniques.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Apple Machine Learning Journal - A blog written by Apple engineers

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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