Software Alternatives, Accelerators & Startups

Miro VS LiveAgent

Compare Miro VS LiveAgent and see what are their differences

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Miro logo Miro

Join Millions of users that collaborate from all over the planet using Miro. Experience the power of the #1 visual workspace for innovation. More than 100M users and 250,000 companies are collaborating on the canvas.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Miro Miro AI - Userflows
    Miro AI - Userflows //
    2026-01-09
  • Miro Prototyping
    Prototyping //
    2026-01-09
  • Miro Prototyping
    Prototyping //
    2026-01-09
  • Miro Miro for UX
    Miro for UX //
    2026-01-09

Miro AI is the artificial intelligence layer built directly into the Miro collaborative workspace. It helps teams think, create, and execute faster by embedding AI into the same visual environment where collaboration already happens.

Rather than being a separate tool, Miro AI works contextually across the canvas, using existing content to support teams throughout the entire workflow โ€” from ideation to delivery.

What makes Miro AI valuable - AI embedded in the workspaceโ€จMiro AI operates directly on boards and canvas content, reducing context switching and making AI support immediately relevant to the work at hand. - AI Sidekicks (AI teammates)โ€จBuilt-in AI Sidekicks assist teams with ideation, planning, writing, and structuring content, acting as collaborative partners rather than isolated tools. - AI Flows for end-to-end workflowsโ€จAI Flows help guide and automate multi-step processes, enabling teams to move from idea to outcome more efficiently. - Content creation & refinementโ€จTeams can generate, edit, summarize, and refine text, visuals, and boards using AI โ€” saving time on repetitive or manual tasks. - Smarter collaboration at scaleโ€จMiro AI helps teams align faster by summarizing boards, extracting insights, and organizing information across large or complex projects. - Enterprise-ready & secureโ€จDesigned with governance and security in mind, Miro AI supports enterprise requirements while remaining accessible for everyday team use.

Who itโ€™s for Miro AI is especially useful for: - Product and project teams - Designers and creative teams - Marketing and content teams - Strategy, innovation, and operations teams - Organizations adopting AI for collaborative work

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Miro features and specs

  • Collaborative Features
    Miro allows real-time collaboration with team members from different locations, offering features like video conferencing, sticky notes, and voting, which enhances teamwork and productivity.
  • User-Friendly Interface
    Miro's interface is intuitive and easy to navigate, which reduces the learning curve for new users and allows teams to start working efficiently right away.
  • Versatile Templates
    The platform offers a wide range of customizable templates for various use cases such as brainstorming, UX design, and agile workflows, saving users time and effort in setting up new projects.
  • Integration Capabilities
    Miro integrates seamlessly with numerous third-party tools such as Slack, Jira, Trello, and Google Drive, facilitating a smoother workflow by consolidating multiple tools into one platform.
  • Cross-Platform Availability
    Miro is accessible via web browsers, desktop applications, and mobile devices, providing flexibility for users who need to work across different environments.
  • AI embedded in the workspace
    Miro AI operates directly on boards and canvas content, reducing context switching and making AI support immediately relevant to the work at hand.
  • AI Sidekicks (AI teammates)
    Built-in AI Sidekicks assist teams with ideation, planning, writing, and structuring content, acting as collaborative partners rather than isolated tools.
  • AI Flows for end-to-end workflows
    AI Flows help guide and automate multi-step processes, enabling teams to move from idea to outcome more efficiently.
  • Content creation & refinement
    Teams can generate, edit, summarize, and refine text, visuals, and boards using AI โ€” saving time on repetitive or manual tasks.
  • Smarter collaboration at scale
    Miro AI helps teams align faster by summarizing boards, extracting insights, and organizing information across large or complex projects.
  • Enterprise-ready & secure
    Designed with governance and security in mind, Miro AI supports enterprise requirements while remaining accessible for everyday team use.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Miro

Overall verdict

  • Miro is a highly effective and versatile online collaboration tool, making it a great choice for teams looking to enhance their brainstorming, planning, and creative processes.

Why this product is good

  • User-Friendly Interface: Miro provides an intuitive interface that is easy to navigate, allowing users to quickly start creating and collaborating.
  • Collaborative Features: Offers real-time collaboration, which is ideal for teams working remotely. Multiple users can interact on the same board simultaneously.
  • Versatile Toolset: Includes a wide range of templates and tools for creating diagrams, flowcharts, wireframes, and more. This makes it adaptable to various use cases.
  • Integration Capabilities: Easily integrates with other tools like Slack, Microsoft Teams, Asana, and Jira, enhancing workflow efficiency.
  • Scalability: Supports a wide range of team sizes, from small groups to large enterprises, with customizable plans that cater to different organizational needs.

Recommended for

  • Remote Teams: Miro is perfect for teams that are geographically dispersed and require a platform to collaborate in real-time.
  • Project Managers: Ideal for visualizing project timelines, task assignments, and workflow processes.
  • Design and Creative Professionals: Useful for brainstorming sessions, design sprints, and creating mockups or wireframes.
  • Educators and Trainers: Can be used as a virtual whiteboard for teaching and training, allowing interactive engagement with students or trainees.
  • Business Strategists: Helpful for conducting SWOT analyses, strategic planning, and workshops.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Miro videos

Make a Flowchart in Miro in UNDER a Minute!โณ

More videos:

  • Demo - Miro AI - Miro Sidekicks and Flows

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Miro and LiveAgent)
Productivity
100 100%
0% 0
Customer Support
0 0%
100% 100
Digital Whiteboard
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Miro and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Miro and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Miro and LiveAgent

Miro Reviews

7 Best Product Discovery Tools for High-Growth B2B SaaS Teams (2026)
Miro is the ultimate visual collaboration platform for early-stage brainstorming and workshops. It provides total freedom for "messy" discoveryโ€”affinity mapping, user journey sketching, and service blueprintsโ€”helping teams align on a vision before moving into a structured discovery tool.
Source: www.laneapp.co
Best Database Diagram Tools โ€“ Free and Paid
Team collaboration is non-negotiable for modern development. Tools like Lucidchart, Miro, and DrawSQL are purpose-built for real-time teamwork, complete with live cursors, comments, and sharing links. If your team works asynchronously or across time zones, prioritize tools with built-in version control and cloud access.
Source: blog.devart.com
10 Best Figma Alternatives in 2024
Teams can discuss ideas, plan, and interact graphically in real time using Miro, an online collaborative whiteboard platform. Users can create and arrange many kinds of content, such as sticky notes, diagrams, wireframes, and presentations, on its digital canvas. It is another best figma alternative.
The 5 Best Open Source Miro Alternatives in 2024
However, though AFFiNE is an open source alternative to Miro, it may not offer the same comprehensive feature set as Miro, which is a mature and established visual collaboration platform. It takes time for AFFiNE to eventually catch Miro in the near future.
Source: affine.pro
Software Diagrams - Plant UML vs Mermaid
There are many generic diagramming tools that can be used to design software such as diagrams.net (formerly draw.io), Miro, or Lucid Charts. These generic tools do allow a lot of flexibility but end up costing you more time than you intended to align all boxes and arrows and to get the colour schemes just right.

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Miro seems to be more popular. It has been mentiond 243 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Miro mentions (243)

View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Miro and LiveAgent, you can also consider the following products

Mural - MURAL is a visual collaboration workspace for modern teams.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LucidChart - LucidChart is the missing link in online productivity suites. LucidChart allows users to create, collaborate on, and publish attractive flowcharts and other diagrams from a web browser.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Excalidraw - Excalidraw is a whiteboard tool that lets you easily sketch diagrams that have a hand-drawn feel to them.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.