MikroTik RouterOS VS Freshdesk

MikroTik RouterOS Reviews

1. Guest    

   10 months ago
   many bugs that block connections

   since 2 years they didn't fix bugs that block the router from the internet

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

MikroTik RouterOS mentions (23)

• Ubiquiti showing other users' consoles

  Anyone using Mikrotik these days? Been Mikro-curious for awhile and always see them thrown around as a Unifi alternative. Yet to hear of any firsthand implementations though. [0] https://mikrotik.com/. - Source: Hacker News / 5 months ago

• Free - Self-hosted - WebRTC - alternative to Zoom, Teams, Google Meet - Real time video calls, chat, screen sharing, file sharing, collaborative whiteboard, dashboard, rooms scheduler and more!

  I keep reading it as the networking hardware company Mikrotik. Source: about 1 year ago

• hap ax2 or ax3

  The "Buy" link at the top of mikrotik.com - this is how most hardware vendors with a distribution network have their site set up. Source: over 1 year ago

• Germany ups reliance on Huawei for 5G despite security fears

  Or Mikrotik from Latvia, for switching/routing: Https://mikrotik.com/. Source: over 1 year ago

• Management VLAN vs Native.

  There is way to get default to do whatewer you want (including preseted VLAN on some port): Get some config, which you'd like to use as default Login to mikrotik.com Use branding section to get packet, which can be installed on any RoS to change default config and some other things. Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago