Software Alternatives, Accelerators & Startups

Microsoft Forms VS Userback

Compare Microsoft Forms VS Userback and see what are their differences

Microsoft Forms logo Microsoft Forms

Simplistic surveys by Microsoft.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Microsoft Forms Landing page
    Landing page //
    2023-03-27
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Microsoft Forms features and specs

  • Integration with Microsoft 365
    Microsoft Forms seamlessly integrates with other Microsoft 365 apps such as Excel, SharePoint, and Teams, enhancing collaboration and data management.
  • Ease of Use
    The platform offers a user-friendly interface that simplifies form creation and distribution, making it accessible even to non-technical users.
  • Real-time Collaboration
    Multiple users can collaborate on form creation and data analysis in real-time, fostering teamwork and increasing productivity.
  • Customization Options
    It offers various customization options, including themes, question types, and response validation, allowing users to tailor forms to specific needs.
  • Analytics and Reporting
    Built-in analytics tools provide insights and visualizations directly within Microsoft Forms, aiding in data-driven decision-making.

Possible disadvantages of Microsoft Forms

  • Limited Advanced Features
    Compared to other specialized survey tools, Microsoft Forms lacks some advanced features such as complex branching, advanced logic, and extensive third-party integrations.
  • Design Flexibility
    The platform has limited design customization options, making it less suitable for users looking to create highly branded or unique forms.
  • Response Limits
    Free and some standard Microsoft 365 plans have response limits, which can be restrictive for organizations conducting large-scale surveys.
  • Export Limitations
    Exporting data to other formats or systems can be cumbersome, especially when dealing with large datasets or requiring specific data formats.
  • Dependency on Microsoft Ecosystem
    While integration with Microsoft 365 is a strength, it can also be a limitation for users or organizations that rely on non-Microsoft tools and services.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Microsoft Forms

Overall verdict

  • Yes, Microsoft Forms is generally well-regarded as a user-friendly tool for creating and managing online forms.

Why this product is good

  • Microsoft Forms is considered good due to its ease of use, integration with other Microsoft 365 applications, real-time collaboration features, and robust data analysis capabilities. It provides an intuitive interface for creating surveys, quizzes, and polls and offers automatic data export to Excel for further analysis. Additionally, it ensures data security and privacy, adherent to Microsoft's compliance guidelines.

Recommended for

  • Educational institutions requiring tools for quizzes and feedback collection
  • Businesses looking for an integrated solution for customer surveys and employee feedback
  • Teams that already use Microsoft 365 and need seamless integration with other applications
  • Users who require real-time data analysis and collaboration on form responses

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Microsoft Forms videos

Review of Microsoft Forms Pro 2019 โ€ข Office 365 Survey Solution

More videos:

  • Review - Introducing Microsoft Forms Pro
  • Review - Microsoft Forms Pro | Business Applications April 2019 Release

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Microsoft Forms and Userback)
Form Builder
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Surveys
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Microsoft Forms and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft Forms and Userback

Microsoft Forms Reviews

  1. โœ“ Adrian | Mobile Forms - Digital Inspections - Enterprise Checklists - Data collection
    ยท Marketing at Mobile Forms ยท
    My home inspection form software review of microsoft forms builder

    This is my review of microsoft forms builder used as a home inspection software.

    As a home inspector, I was trying to use Microsoft forms builder as a gathering information tool through surveys as it is an essential part of understanding the needs and preferences of customers and employees, as well as property investors and homeowners.

    There is evidence that customer satisfaction surveys increase customer engagement by differentiating your brand and showing that you care about yourself. Similarly, employee surveys are essential to measuring internal engagement within organizations. This underscores the need for robust tools that effectively report survey/survey responses in a measurable way so that results can facilitate decision-making. That's where MS Forms comes in. With an easy-to-use interface, Forms lets you create short surveys or develop surveys for free as part of the Office 365 suite of applications. While there are other third-party alternatives, such as SurveyMonkey, that have survey and query capabilities, Forms is free under the Office 365 subscription.

    The advantage of Forms is that it offers more seamless integration with other Microsoft applications. In the past, Microsoft had InfoPath, which had the same goal but was more complex to design and start.

    One of the features of Forms to note is Dynamic Customer Voice 365. It's a business feedback management application built into Forms that allows easy tracking of customer measurements by introducing real-time survey data into customer records. It comes with project management capabilities that allow you to gather multiple surveys with similar metrics to simplify analysis, so you can understand how customers see your services. Important: You'll need a paid license to access Dynamic 365 Customer Voice, but it's available for a free 30-day trial.

    From a management perspective, Forms enables business leaders to understand the needs and productivity of employees quickly and effectively. For example, ITW's management team used forms to check with employees during the pandemic. It has been invaluable in providing information and measures on productivity, well-being and assessing employees' remote work needs (e.g., need for office equipment and stationery). This form builder allows any device to connect and contribute to a continuous live survey, with results dynamically visible on the backend, so employees can respond to surveys at a company-wide virtual meeting. The management team can then visualize these responses as they arrive and respond live, creating a more conversational feeling, even in a remote environment.

    Engaged employees are 27% more likely to report "excellent" performance. (Source: Gallup) Microsoft Planner Productivity monitoring and task management are an integral part of inter-team organizational alignment; there is evidence that a work environment where employees feel connected when working on projects increases engagement and productivity. Microsoft Planner is a comprehensive task and work management solution that allows teams to stay connected throughout a project, manage their time and organize. The planner allows you to set up due date notifications so that team members receive reminders about the due date, which maintains connectivity and increases responsibility for tasks. In addition, one of the planner's new features allows you to announce tasks in Teams so users can discuss them in the Team channel.

    Other apps I have reviewed like Monday.com or Smartsheet</a" may provide similar features, but being part of the Microsoft 365 suite, Planner can easily be integrated with other applications on the platform. And of course, the value you get from a free app in Planner far exceeds the cost of payment for any third-party application.

    All in all, personally, I think I have wasted enough time on non specialized form builders until I stumbled upon nSpek. It truly changes the game of home inspections for a... home inspector :D

    You can check out more reviews of inspection software I was able to find, so that you can dive much deeper into the whole software comparison as a property manager.

    ๐Ÿ Competitors: nSpek, ProntoForms, Google Forms

27 Best Typeform Alternatives In 2022 (Free & Paid)
When it comes to choosing a Typeform alternative, you might be looking for the one that can be easily integrated with Excel. Microsoft Forms can do this, and itโ€™s a tremendous online form tool too.
The 11 Best Online Form Builder Apps in 2019
Adding questions to Microsoft Forms is fast and simple: add a question, choose the answer format, and type in your questions and response options. And while Microsoft Forms doesn't offer some of the response types you'll find in Google Formsโ€”it doesn't allow respondents to upload files, for exampleโ€”it does have response types you won't find in Google Forms, like Net Promoter...
Source: zapier.com

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Microsoft Forms should be more popular than Userback. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Microsoft Forms mentions (16)

  • MS Forms: Employee to send form and recieve results on his email depending on which employee emails the form (dynamic)
    When you use the word โ€˜formโ€™ in a Microsoft context, readers including myself may assume you are talking about Microsoft forms on https://forms.office.com. Source: about 3 years ago
  • How does your company do its IT Onboarding?
    Make a Microsoft Forms that they have to fill out. Set it to email you when it's completed. Tell people that they have to fill it out properly or they can't have access to anything. The last thing they had before I got here was on PAPER... ISYN. Source: over 3 years ago
  • Microsoft Forms are constantly refreshing and logging out
    You can get to forms.office.com but when you open any form to edit it just constantly refreshes and then kicks you back to a login screen. Source: over 3 years ago
  • How To Create A Fillable Form In Sharepoint Office 365?
    Or just use Microsoft Forms, available at https://forms.office.com. Source: over 3 years ago
  • Easiest Way to Collect Data from Many People at an Organization
    Could you send out a forms link and then collate the data? Source: over 3 years ago
View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing Microsoft Forms and Userback, you can also consider the following products

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Marker.io - Visual feedback and bug reporting tool for websites

Google Forms - Simple web forms from Google.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

BugHerd - BugHerd: The Website Feedback Tool for Agencies