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Microsoft Edge VS LiveAgent

Compare Microsoft Edge VS LiveAgent and see what are their differences

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  2. » Videos
  3. » Reviews
  4. » Alternatives

Microsoft Edge logo Microsoft Edge

Microsoft's brand new web browser.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Microsoft Edge Landing page
    Landing page //
    2023-06-15
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Microsoft Edge features and specs

  • Integration with Microsoft Services
    Edge seamlessly integrates with other Microsoft services such as Office 365, OneDrive, and Cortana, providing a streamlined user experience.
  • Performance
    Edge is known for its fast performance and efficient use of system resources, which can result in quicker loading times and smoother browsing.
  • Security Features
    Edge includes robust security features like SmartScreen, which helps protect against phishing and malware websites, and Tracking Prevention to safeguard user privacy.
  • Cross-Platform Availability
    Edge is available on multiple platforms including Windows, macOS, iOS, and Android, ensuring a consistent browsing experience across different devices.
  • Collections
    Edge's Collections feature allows users to organize and save web content easily, which is useful for research and planning.

Possible disadvantages of Microsoft Edge

  • Limited Extensions
    Compared to other browsers like Chrome, Edge has a more limited selection of extensions, which may affect users who rely heavily on specific add-ons.
  • Data Collection
    As a product developed by Microsoft, Edge collects user data to enhance its services, which can be a privacy concern for some users.
  • Compatibility Issues
    While Edge is generally compatible with most websites, there may be occasional compatibility issues with certain web applications not optimized for the browser.
  • Initial Bias
    Some users may have an initial bias against Edge due to negative experiences with the older Internet Explorer browser, which can affect user adoption.
  • Frequent Updates
    Edge receives frequent updates which, while beneficial for performance and security, might be seen as disruptive or annoying by some users who prefer a more stable environment.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Microsoft Edge

Overall verdict

  • Microsoft Edge is considered a solid choice for users looking for a reliable, feature-rich, and performant web browser. Its continuous improvements and robust feature set make it a strong competitor in the browser market.

Why this product is good

  • Microsoft Edge is a web browser known for its speed, security features, integration with Windows systems, and support for extensions from the Chrome Web Store. It is built on the Chromium engine, offering good performance and compatibility with web standards. Additionally, Edge now includes features like vertical tabs, a reading mode, and a comprehensive set of privacy tools.

Recommended for

  • Users in the Microsoft ecosystem looking for seamless integration with Windows and other Microsoft services.
  • Individuals seeking a privacy-focused browser with customizable tracking prevention settings.
  • Those who need a fast and efficient browser suitable for both casual browsing and productivity tasks.
  • Users who want access to a wide range of extensions from the Chrome Web Store.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Microsoft Edge videos

+ Add

The All-New Microsoft Edge Browser - Is It Any Good?

More videos:

  • Review - Review of the NEW Microsoft Edge chromium based browser January 15th 2020

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Microsoft Edge and LiveAgent)

Microsoft Edge

LiveAgent

Web Browsers
100 100%
Web Browsers
0% 0
Customer Support
0 0%
Customer Support
100% 100
Web Tools
100 100%
Web Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions & Answers

As answered by people managing Microsoft Edge and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Microsoft Edge and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft Edge and LiveAgent

Microsoft Edge Reviews

The 7 best web browsers in 2025
While Microsoft Edge's AI features are helpful, they do clutter up the layout. And because Microsoft preloads lots of other tools—like a rewards system and shopping discount pop-ups—the clutter is amplified (especially if you don't need those tools). Thankfully, you can switch them off from the settings, but it's an odd default state.
Source: zapier.com
Brave Alternative - 8 Privacy-Focused and Reliable Options
Microsoft Edge is another good Brave alternative. It’s one of the most used web browsers, and since its switch to the Chromium engine, it has become the favorite of many.
Source: mspoweruser.com
Avoid The Hack: 6 Best Privacy Browser Picks for Windows
Microsoft Edge especially sucks for privacy - even the "new and improved" Microsoft Edge powered by the Chromium browser engine.
Source: avoidthehack.com
6 Best Browser Alternatives to Google Chrome
With that in mind, if you’re looking for a completely new experience, Edge isn’t the answer for you. If you want to keep everything you loved about Chrome while gaining a few perks, look no further. The top reasons to use Edge over Chrome are for its more efficient use of resources, particularly your system’s RAM, and its more robust security features (mind you, Chrome sets...
Source: gizmodo.com
The best web browsers for 2022
Microsoft Edge also provides simpler privacy settings and security updates. In Chrome, you merely have separate panels for safe browsing, “do not track” requests, and more. Microsoft Edge provides a more graphically friendly interface displaying three security levels: Basic, Balanced, and Strict. With Balanced set as the default, many sites request you to disable your pop-up...
Source: www.digitaltrends.com

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    Competitors: Zendesk, Freshdesk
    Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    Competitors: Zendesk, Freshdesk
    Pros:    Easy to use|Easy integration|Automation and custom functions
    Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Microsoft Edge and LiveAgent, you can also consider the following products

Mozilla Firefox - Get the browsers that put your privacy first — and always have

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Chrome - Google Chrome is a fast, secure, and free web browser, built for the modern web. Give it a try on your desktop today.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Brave - Fast and secure, ad and tracker blocking browser.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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