Software Alternatives, Accelerators & Startups

MailReach.co VS ProProfs Help Desk

Compare MailReach.co VS ProProfs Help Desk and see what are their differences

MailReach.co logo MailReach.co

The #1 email warming service to improve your deliverability by generating realistic and meaningful engagement to your emails. Easy-to-use solution to help you land in the main inbox instead of the spam folder.
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ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.
  • MailReach.co Landing page
    Landing page //
    2021-05-25

A powerful deliverability solution that results from 5 years of emailing for 130 companies in 40 industries.

MailReach uses your email address to automatically start conversations with thousands of email inboxes.

The email conversations are human, natural and meaningful to build trust. No gibberish content that can be easily flagged.

Your emails get opened, replied, marked as important and removed from spam and categories.

All this positive email engagement raises your email reputation and your deliverability. It teaches the email providers to send your emails to the inbox.

Depending how your deliverability evolves, MailReach constantly adapts to maintain it and balance your activity.

You have access to a complete and easy to understand dashboard to see your results.

You can see your deliverability score, where your warm up emails land, how many of were removed from spam, on which provider, etc.

  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review

MailReach.co

$ Details
paid $19.5 / Monthly (Pro)
Platforms
GMail Outlook Office 365 Google Workspace SendinBlue Amazon SES Sendgrid Mailgun Zoho SMTP Any Custom SMTP
Release Date
2020 November

ProProfs Help Desk

$ Details
paid Free Trial $10.0 / Monthly
Platforms
-
Release Date
-

MailReach.co features and specs

  • Deliverability Improving: MailReach warms your inbox to constantly raise your email deliverability and sending reputation.
  • Email Warming: Automated high engagement interactions from your inbox to raise your deliverability. Up to 90 emails sent per day.
  • Meaningful Warming Content: The conversations generated by MailReach are human, natural and meaningful. It builds trust to maximize the efficiency of the warming.
  • Smart Warming Algorithm: MailReach analyzes dozens of data points to constantly adapt and improve the efficiency of the warming.
  • Analytics and Reporting: Easy to Use Dashboard with your deliverability score, an overview of where your emails land, etc.
  • Responsive Support: Very nice team, always ready to help and assist you.
  • SPF, DKIM and DMARC Check: MailReach checks if your SPF, DKIM and DMARC have been properly set.
  • API: Supported

ProProfs Help Desk features and specs

No features have been listed yet.

MailReach.co videos

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ProProfs Help Desk videos

How to Set up Your Help Desk in Under 5 Minutes

Category Popularity

0-100% (relative to MailReach.co and ProProfs Help Desk)
Email
100 100%
0% 0
Help Desk
0 0%
100% 100
Email Marketing
100 100%
0% 0
Customer Support
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare MailReach.co and ProProfs Help Desk

MailReach.co Reviews

  1. Great support

    Mailreach support is great. Response time and especially reaction time was super fast. Regarding warming up inboxes the tool is doing what's advertised along with teaching users how to improve deliverability at the same time.

    👍 Pros:    Simple yet powerful and efficient tool|Great customer support
    👎 Cons:    No free option
  2. From Zero to 100

    Was landing in spam for all Google professional & Personal accounts 100% of the time. Now I'm landing in the inbox 100% of the time and have my email configured perfectly. These guys are experts, highly recommend.

    👍 Pros:    Best customer service|Knowledge base
  3. MailReach provided excellent overall service to our company.

    Our entire experience with MailReah is positive.


23 Best Cold Email WarmUp Tools in 2022 (Free + Paid)
Mailreach offers a fully automated warm-up for an affordable price. It’s not the least expensive solution, however, you get access to a fair number of features as well as dedicated support. So, go and reach Mailreach official website to warmup your mails.
Source: inguide.in
Top 10 of the Best Email Warm Up tools in 2022
Why rank Mailreach #1? Among all the email warm up tools we tested, Mailreach standed out for a few key reasons: it’s an independant email warmup service, built entirely for that purpose. You can use Mailreach in a standalone way and the platform is solely focused on building a solid warm up tool. Mailreach offers a fully automated warm up for an affordable price. It’s not...
Source: mailmeteor.com
7 Best Cold Email Warm-up Software
Though MailReach uses a complex warming algorithm that handles dozens of parameters, users don’t need to know any technical skills to use it. You can get started in 2 minutes.

ProProfs Help Desk Reviews

  1. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations

Social recommendations and mentions

Based on our record, MailReach.co seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

MailReach.co mentions (1)

  • How to fix broken delivery to Office365 addresses?
    The email addresses shown in the screenshot are public information. They're used by mailreach.co's public service. I assume that is what you are referring to. Source: over 1 year ago

ProProfs Help Desk mentions (0)

We have not tracked any mentions of ProProfs Help Desk yet. Tracking of ProProfs Help Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing MailReach.co and ProProfs Help Desk, you can also consider the following products

Warmup Inbox - Warmup Inbox is a tool that automates the process of warming up your email inboxes, raising your sender reputation and inbox health automatically.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Warmbox.ai - Warm up your cold email inbox, and never land in spam anymore!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mailwarm - The email warm-up tool.

osTicket - osTicket is a widely-used open source support ticket system.