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ProProfs Help Desk VS Mailwarm

Compare ProProfs Help Desk VS Mailwarm and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

Mailwarm logo Mailwarm

The email warm-up tool.
  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review
  • Mailwarm Landing page
    Landing page //
    2021-09-04

ProProfs Help Desk videos

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How to Set up Your Help Desk in Under 5 Minutes

Mailwarm videos

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Category Popularity

0-100% (relative to ProProfs Help Desk and Mailwarm)

ProProfs Help Desk

Mailwarm

Help Desk
100 100%
Help Desk
0% 0
Email
0 0%
Email
100% 100
Customer Support
100 100%
Customer Support
0% 0
Email Marketing
0 0%
Email Marketing
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ProProfs Help Desk and Mailwarm

ProProfs Help Desk Reviews

  1. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    🏁 Competitors: Freshdesk, Zoho Desk, Vision Helpdesk, HelpDesk, Zendesk
    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations
Top 13 Freshdesk alternatives and competitors for 2024
ProProfs Help Desk provides multichannel support through a shared inbox. The interface looks a lot like Gmail, offering a familiar user experience for many. The platform features automation that allows you to configure ticket assignments or round-robin distribution. Automated alerts and notifications keep agents aware of priority tickets and prewritten responses for faster...
Source: www.zendesk.com

Mailwarm Reviews

23 Best Cold Email WarmUp Tools in 2022 (Free + Paid)
You can visit Mailwarm’s official website and choose the plan which suits you the best for your warm up since it has really great deals, the only drawback is their no free trial which makes it hard to choose this but people do choose because of great deals and features provided by Mailwarm.
Source: inguide.in
Top 10 of the Best Email Warm Up tools in 2022
Mailwarm helps you achieve the required email activity both quantitatively and qualitatively in order to enter the main inbox. The Mailwarm team has set up +1000 email accounts that will interact with your inbox on a schedule you define. The service offers personalized emails designed to mimic human-to-human conversation. Mailwarm’s methods, according to users of the...
Source: mailmeteor.com
7 Best Cold Email Warm-up Software
Using Mailwarm our email account interacts with 1,000 Mailwarm’s accounts and gets replies. Mailwarm daily interactions are sent according to the schedule you set.
Source: decentralizedcreator.com

What are some alternatives?

When comparing ProProfs Help Desk and Mailwarm, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MailReach.co - The #1 email warming service to improve your deliverability by generating realistic and meaningful engagement to your emails. Easy-to-use solution to help you land in the main inbox instead of the spam folder.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Warmup Inbox - Warmup Inbox is a tool that automates the process of warming up your email inboxes, raising your sender reputation and inbox health automatically.

osTicket - osTicket is a widely-used open source support ticket system.

Warmbox.ai - Warm up your cold email inbox, and never land in spam anymore!

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