Software Alternatives & Reviews

LiveSession VS Intercom

Compare LiveSession VS Intercom and see what are their differences

LiveSession logo LiveSession

LiveSession helps you analyze users’ behavior, improve UX, find JS bugs, and increase conversion rates using session replays, and event-based product analytics.
Visit Website

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • LiveSession Landing page
    Landing page //
    2022-04-07

LiveSession is a session recording app to improve your website.

Session replays are an effective way to improve your conversion rates, provide better customer support and find bugs in your application. What’s more, LiveSession comes with advanced filtering features and allows you to create custom segments. These features will help you get more insights into the user behavior.

  • Intercom Landing page
    Landing page //
    2023-07-05

LiveSession

$ Details
freemium $99.0 / Monthly (10k sessions / unlimited users / 1-month data retention)
Platforms
Browser Web
Release Date
2019 January

LiveSession features and specs

  • Session Replay: Yes
  • Filters: Yes
  • Segmentation: Yes
  • Custom data: Yes
  • User identification: Yes
  • Clickmaps: Yes
  • Heatmaps: Yes
  • Email notifications: Yes
  • Alerts: Yes
  • Inspect Mode: Yes
  • Forms analytics: Yes
  • Events: Yes
  • Export: Yes
  • Dashboards: Yes
  • Funnel Tracking: Yes
  • Clickmaps: Yes

Intercom features and specs

No features have been listed yet.

LiveSession videos

Product Overview

More videos:

  • Review - Record and analyze website visits with Livesession.io
  • Review - 5 Amazing Tools to Boost your Business in 2019

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to LiveSession and Intercom)
Web Analytics
100 100%
0% 0
Customer Support
0 0%
100% 100
Heatmaps
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using LiveSession and Intercom. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveSession and Intercom

LiveSession Reviews

  1. Best session recording tool I could find

    I researched the tools available and LiveSession is the best I could find for our use case (fintech SaaS).

    🏁 Competitors: Smartlook, FullStory, Hotjar, LogRocket, Mouseflow
    👍 Pros:    Clean ui|Great customer support|Loading speed|Useful filters
    👎 Cons:    Lack of heatmaps
  2. Best product in the category

    We spent a lot of time searching for a session replay tool which helps us with customer support, and LiveSession is definitely the best one.

    🏁 Competitors: FullStory, Hotjar, Smartlook

The Top 10 Website Session Recording Tools for 2022
Livesession is a web analytics tool that features user monitoring, site session replays, and customer segmentation. You can use the website recording tool Livesession to track visitor behavior analytics to enhance user experience (UX), raise conversion rates, and generate income. To solve customer issues, learn how they use your services, and enhance their overall...
10 Best Inspectlet Alternatives 2022
LiveSession is an analytical software that makes it easy to search, segment, and play high-quality repetitions of client sessions. In addition, it tracks and records actions (mouse movements, clicks, keystrokes, keystrokes, changes) and allows you to find drop-down lists to increase your site’s conversion rate.
Source: www.plerdy.com
Oribi Alternatives. If you’re looking for a tool like… | by Trapica Content Team | Trapica | Medium
As another Oribi alternative, LiveSession attempts to inform users of their own customers and users. When providing a service to customers, the analysis software improves the user experience, behavior, conversion rates, and more. What’s more, you’ll enjoy the free 14-day trial (you don’t even need to enter your bank details to get started!).
Source: medium.com
Hotjar Alternatives: 21 Tools for Optimizing Your Website and Conversion Rate
LiveSession is a great option for session replays and proactive troubleshooting on your website or web app. Filters, Inspect Mode, and Engagement Score make it easier to get to the heart of the data you need—without spending hours watching irrelevant replays.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Intercom should be more popular than LiveSession. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveSession mentions (1)

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing LiveSession and Intercom, you can also consider the following products

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Smartlook - Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

Drift - A messaging app that helps you grow your business.