Software Alternatives, Accelerators & Startups

LiveAgent VS Ubi Timer

Compare LiveAgent VS Ubi Timer and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Ubi Timer logo Ubi Timer

UbiTimer is a PowerPoint timer add-in that helps presenters stay on track with a clear countdown across slides. Simple and effective.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Ubi Timer
    Image date //
    2026-01-14
  • Ubi Timer
    Image date //
    2026-01-14
  • Ubi Timer
    Image date //
    2026-01-14

UbiTimer is a lightweight PowerPoint add-in that adds countdown, count-up, and radial timers directly to your slides. Perfect for teachers, presenters, and trainers, it helps keep lessons and meetings on schedule. Works on Windows and Mac, supports slideshow mode, and offers a free EDU version for schools.

๐Ÿ”น One-time purchase โ€ข No subscription โ€ข Free for teachers ๐ŸŒ https://ubitimer.com

Ubi Timer

$ Details
$9.9 / One-off
Platforms
-
Release Date
2025 January
Startup details
Country
United Kingdom
State
Berkshire
City
Bracknell
Founder(s)
Eliakim
Employees
1 - 9

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Ubi Timer features and specs

No features have been listed yet.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Ubi Timer

Overall verdict

  • Ubi Timer appears to be a simple, focused online timer/productivity tool that gets basic timing tasks done without unnecessary complexity, making it a decent lightweight option though not a feature-rich alternative to dedicated productivity suites.

Why this product is good

  • Clean, minimal interface that's easy to use without a learning curve
  • Free to access without requiring account creation for basic use
  • Works directly in the browser without needing to install software
  • Useful for quick, no-frills timing needs like Pomodoro sessions or countdowns

Recommended for

  • Users who want a quick, no-signup timer for short-term tasks
  • Students or remote workers using Pomodoro-style time management
  • People who prefer simple web tools over app installations
  • Casual users who don't need advanced analytics or team features

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Ubi Timer videos

No Ubi Timer videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to LiveAgent and Ubi Timer)
Customer Support
100 100%
0% 0
Online Timer
0 0%
100% 100
Help Desk
100 100%
0% 0
Presentations
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and Ubi Timer.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Ubi Timer's answer:

Ubi Timer brings timing directly into PowerPoint, so presenters do not need to switch to a browser, phone, or separate desktop timer. It supports countdown and stopwatch modes, works during Slide Show, and can be used per slide or across sections of a presentation, which makes it especially useful for lessons, workshops, rehearsals, and live talks.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

Ubi Timer's answer:

Choose Ubi Timer if you want a timer that feels native to PowerPoint instead of bolted on. It is designed to be quick to set up, easy to style to match your slides, usable on Windows, Mac, and PowerPoint for the web, and reliable in live presentation settings without needing to leave your deck. It also offers a free version and a free EDU option for verified schools.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

Ubi Timer's answer:

Ubi Timer is built for teachers, trainers, presenters, and speakers who use PowerPoint and need better control over timing. It is especially well suited for classrooms, workshops, meetings, practice sessions, and any presentation where staying on schedule matters.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Ubi Timer's answer:

Ubi Timer was created out of frustration with standalone timers and makeshift PowerPoint timer setups built from animated slides. The goal was to create a cleaner, easier, and more reliable way to manage time inside PowerPoint without disrupting the presentation experience.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Ubi Timer's answer:

Ubi Timer is built as a Microsoft PowerPoint add-in for Microsoft 365 and Office, designed to work directly inside PowerPoint across supported Windows, Mac, and web environments. I could not find a trustworthy public source naming the full internal stack, so this answer is safest for a public listing.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

Ubi Timer's answer:

Teachers and schools Corporate trainers Workshop facilitators Public speakers and presenters Teams using PowerPoint for meetings and rehearsals

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Ubi Timer

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Ubi Timer Reviews

We have no reviews of Ubi Timer yet.
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What are some alternatives?

When comparing LiveAgent and Ubi Timer, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

E.ggtimer.com - A simple countdown timer with an alarm for the browser.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zoho Desk - Industry's first context-aware Helpdesk Software

HelpScout - Help Scout is a simple, straightforward way to provide excellent support