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LiveAgent VS Termius

Compare LiveAgent VS Termius and see what are their differences

Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Termius logo Termius

Powerful iOS, Android, Desktop (Chrome) SSH client
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Termius Landing page
    Landing page //
    2023-09-12

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Termius features and specs

  • Cross-platform Compatibility
    Termius is available on multiple platforms including Windows, macOS, Linux, iOS, and Android, allowing users to maintain and manage their SSH connections from virtually any device.
  • User-friendly Interface
    The application has an intuitive and modern interface that makes managing and organizing SSH connections straightforward, even for users who may not be very technical.
  • Secure Connections
    Termius uses strong encryption protocols and methods to ensure connections remain secure. This is crucial for users dealing with sensitive information over SSH.
  • Sync Feature
    With a Termius account, users can sync their SSH connections and settings across all devices, making it easier to manage and access information from different locations.
  • Advanced Features
    Termius offers advanced features such as SFTP, port forwarding, and the ability to organize hosts into groups, which can greatly enhance productivity for advanced users.

Possible disadvantages of Termius

  • Subscription-based Model
    While Termius offers a free version, certain advanced features and functionalities are only available through a paid subscription, which may not be ideal for all users.
  • Resource Intensive
    Some users have reported that Termius can be resource-intensive, potentially affecting performance, especially on older devices or with many simultaneous connections.
  • Limited Free Version
    The free version of Termius is somewhat limited compared to the paid version, which may not provide enough features for users who need them for professional or heavy use.
  • Occasional Sync Issues
    Although the sync feature is generally reliable, there have been reports of occasional syncing issues, which can be inconvenient when settings or connections are not properly updated across devices.
  • Complex Configuration
    Users who are not as familiar with SSH and related protocols might find the setup and configuration of Termius slightly complex, potentially requiring a learning curve.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Termius videos

+ Add

iPadOS Terminal App Overview: Termius vs Blink Shell - Generating SSH keys

More videos:

  • Review - Using the Termius app to log into any server with SSH, Mosh, or Telnet
  • Review - Using an iPad or iPhone to SSH into a remote server with Blink Shell and Termius

Category Popularity

0-100% (relative to LiveAgent and Termius)

LiveAgent

Termius

Customer Support
100 100%
Customer Support
0% 0
SSH
0 0%
SSH
100% 100
Help Desk
100 100%
Help Desk
0% 0
Terminal Tools
0 0%
Terminal Tools
100% 100

Questions & Answers

As answered by people managing LiveAgent and Termius.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Termius. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Termius

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    Competitors: Zendesk, Freshdesk
    Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    Competitors: Zendesk, Freshdesk
    Pros:    Easy to use|Easy integration|Automation and custom functions
    Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Termius Reviews

Looking for MobaXterm Alternative? Here are Some Options to Consider
Termius is a cross-platform SSH client that works on Windows, Mac, Linux, Android, and iOS. It offers all the basic SSH features as well as advanced features like SFTP file transfer, SSH jump hosts, and SSH port forwarding. Termius also has a sleek and modern user interface that's easy to navigate.
Source: www.learnitguide.net
MobaXterm for Mac: Best Alternatives to MobaXterm for Mac
The Termius can make multiple connections to the same host or connect to multiple hosts. With port forwarding feature, you can encrypt almost any service or connection in Termius. The premium users can protect their account with two-factor authentication and copy files with two-pane SFTP support.
Source: www.macoszon.com
Top 10 Best Apps To Use Linux Terminal on Your Android Device
Lastly, it is an SSH and SFTP client for Android. Termius by Termius Corporation is the best way you can manage the Linux system on your Android device. It doesn’t matter if you are using a local machine or just a remote service; this application just works perfectly. Indeed, it works well on Raspberry Pi, A.W.S., V.M., and Docker Container too. However, you can use this app...
Source: www.ubuntupit.com
30 best PuTTY alternatives for SSH clients for 2020
Termius is a free and paid terminal emulator for Windows, Linux, iOS, and Android. It has SSH protection, and SFTP for file transfer is available in the paid version.
Source: www.comparitech.com

Social recommendations and mentions

Based on our record, Termius seems to be more popular. It has been mentiond 23 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Termius mentions (23)

  • [k8s] Step-By-Step Guide: Installing K3s on a Raspberry Pi 4 Cluster
    I use Termius as my tool of choice for establishing a connection to the cluster for installation purposes. You can download it for free from here. - Source: dev.to / 4 months ago
  • Remote Coding: Running AI Agents From Anywhere (The Full Stack)
    Add Termius on your phone and it gets a bit more bearable. Decent SSH client with snippets, port forwarding, and a keyboard that doesn't make you want to throw the phone. Switch to Mosh instead of SSH if you're travelling. Handles dodgy WiFi and mobile network handoffs way better. - Source: dev.to / 4 months ago
  • 7 Essential Tools to Supercharge Your Development Workflow: A 2026 Roundup
    🔗 https://termius.com The Most Beautiful Cross-Platform SSH Client The default terminal is often dull, and managing server configs across multiple devices is a pain. Termius is widely regarded as the most modern, stylish, and capable SSH client on the market today. Its superpower is its ecosystem—it works seamlessly across your desktop and mobile devices. - Source: dev.to / 9 months ago
  • Weekly Indie Log #2
    Termius - app which allows me to SSH into my VPS to restart/diagnose problems if any. - Source: dev.to / over 1 year ago
  • Weekly Indie Log #15
    Thankfully I had setup Termius on my phone and I was able to log into my VPS quickly and restart the PM2 process for Stomod in 3 quick steps and the app went back up. - Source: dev.to / almost 2 years ago
View more

What are some alternatives?

When comparing LiveAgent and Termius, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MobaXterm - Enhanced terminal for Windows with X11 server, tabbed SSH client, network tools and much more

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PuTTY - Popular free terminal application. Mostly used as an SSH client.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

iTerm2 - A terminal emulator for macOS that does amazing things.

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