Software Alternatives, Accelerators & Startups

LiveAgent VS Rewind

Compare LiveAgent VS Rewind and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rewind logo Rewind

Rewind Backups is a top-rated cloud-to-cloud backup solution for SaaS applications. Back up, restore, and copy the critical information stored in your SaaS applications.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Rewind Landing page
    Landing page //
    2022-10-21

SaaS vendors back up their platforms, but users are responsible for their data. Rewind Backups gives SaaS users peace of mind with automated backups for eCommerce, Accounting, Development apps & more.

Rewind

Website
rewind.com
$ Details
-
Platforms
-
Release Date
2015 June
Startup details
Country
Canada
State
Ontario
City
Ottawa
Founder(s)
Mike Potter
Employees
50 - 99

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Rewind features and specs

  • Automated Backups
    Rewind offers automated backups for various platforms, ensuring that data is securely saved without requiring manual intervention.
  • Easy Restore Process
    The platform provides a straightforward restore process, allowing users to quickly recover lost or corrupted data.
  • Multiple Platform Support
    Rewind supports a wide range of platforms including Shopify, QuickBooks, and more, making it versatile for different business needs.
  • Incremental Backups
    The service performs incremental backups which save only the changes made since the last backup, optimizing storage use and speeding up the process.
  • User-Friendly Interface
    Rewind boasts an intuitive interface that makes it accessible and easy to use for users with varying levels of technical expertise.

Possible disadvantages of Rewind

  • Cost
    Some users may find Rewind's pricing on the higher side, especially small businesses with limited budgets.
  • Limited Free Tier
    Rewind offers limited functionality or a trial period in its free tier, requiring a subscription for more comprehensive features.
  • Platform-Specific Features
    Certain features may be available only for specific platforms, which could limit functionality for users on unsupported systems.
  • Data Storage Location
    Depending on the location of Rewind's data servers, there may be concerns about data residency and compliance with local regulations.
  • Dependency on Third-Party Integration
    Full functionality depends on successful integration with other platforms, which can be a point of failure or cause additional setup complexity.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Rewind videos

No Rewind videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to LiveAgent and Rewind)
Customer Support
100 100%
0% 0
Productivity
0 0%
100% 100
Help Desk
100 100%
0% 0
Backup And Disaster Recovery

Questions & Answers

As answered by people managing LiveAgent and Rewind.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Rewind. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Rewind

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Rewind Reviews

15 Best Acronis Alternatives 2022
Rewind is best for Shopify, GitHub, Trello, Microsoft 365, BigCommerce, and QuickBooks Online accounts, and as already stated, it backs them up regularly so that you can rest easy knowing that your data is safe.

Social recommendations and mentions

Based on our record, Rewind seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Rewind mentions (5)

  • For all Quickbooks users in France..
    Rewind.com has a great backup service for QBO that's only $15/mo. I have no vested interest, just a happy customer. Source: about 3 years ago
  • Ayo when was the last backup
    On rewind.com it says very active websites backup weekly. Source: over 3 years ago
  • need help finding a good yoyo
    Top yo bizarre on rewind.com. It tips all the marks: 7075 aluminum, stainless steel rings, decent width, and a POM insertion outside the response area. Source: almost 4 years ago
  • [HIRING] Intermediate devops eng (Canada, remote)
    Rewind is a well funded series B startup working on backups for SaaS applications (Shopify, Quickbooks, Jira, Github to name a few). We have over 100,000 organizations that have trusted us for their backups and continue to rapidly grow. Source: almost 4 years ago
  • Ask HN: Who is hiring? (March 2022)
    Rewind Software | REMOTE within Canada, Denmark, Portugal and Poland | Full time | Software Developer (Full Stack,RoR) | https://rewind.com/ We build a cloud backup software to backup, restore and copy critical information stored in SaaS application. Currently backing up users on platforms such as GitHub, MS365, Shopify, Trello, Quickbooks, and more. Looking for: Software Developers (Full Stack) Tech Stack: Ruby... - Source: Hacker News / over 4 years ago

What are some alternatives?

When comparing LiveAgent and Rewind, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Snapchat - Real-time picture chatting

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BackupLABS - Cloud app providers do NOT offer a robust backup solution for your data held within their systems.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Slingshot - Quickly share everyday moments with lots of people at once