Software Alternatives & Startups

LiveAgent VS PRO Elements

Compare LiveAgent VS PRO Elements and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

PRO Elements logo PRO Elements

Free WordPress plugin that enables PRO features in Elementor
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • PRO Elements Landing page
    Landing page //
    2023-03-16

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

PRO Elements features and specs

  • Extensive Features
    PRO Elements offers a wide range of features including advanced design capabilities, allowing for detailed customization of web design projects.
  • Seamless Integration
    The platform integrates smoothly with Elementor, enhancing the capabilities of one of the most popular WordPress page builders.
  • Regular Updates
    PRO Elements is regularly updated with new features, bug fixes, and security improvements, ensuring that users have access to the latest tools.
  • High-Quality Support
    Users have access to responsive and knowledgeable customer support, helping to resolve any issues quickly.

Possible disadvantages of PRO Elements

  • Cost
    PRO Elements may have a higher price point than some competitors, which could be a barrier for small businesses or freelancers with limited budgets.
  • Learning Curve
    Because of its extensive features, new users might find it challenging to learn and may require time to get accustomed to all functionalities.
  • Dependency on Elementor
    Since it integrates with Elementor, users are dependent on having Elementor installed and updated, which could be a limitation for those using other page builders.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of PRO Elements

Overall verdict

  • PRO Elements is a GPL-based repackaging of Elementor Pro that provides premium page-builder features for free, making it a budget-friendly option, though it comes with caveats around official support, updates, and security that make it less suitable for mission-critical or professional client projects.

Why this product is good

  • Offers Elementor Pro widgets and features (theme builder, forms, popups, WooCommerce elements) without the recurring subscription cost
  • Distributed under the GPL license, which legally permits redistribution of the code
  • Can be a low-cost way to learn and experiment with advanced page-building capabilities
  • No usage or site limits since it is not tied to a paid license key

Recommended for

  • Hobbyists and beginners experimenting with WordPress page building on a tight budget
  • Developers testing features before committing to an official Elementor Pro license
  • Personal or non-critical projects where lack of official support and updates is acceptable
  • Users comfortable manually managing plugin updates and accepting potential security risks

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

PRO Elements videos

No PRO Elements videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to LiveAgent and PRO Elements)
Customer Support
100 100%
0% 0
CMS
0 0%
100% 100
Help Desk
100 100%
0% 0
WordPress
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and PRO Elements.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and PRO Elements. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and PRO Elements

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    Competitors: Zendesk, Freshdesk
    Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    Competitors: Zendesk, Freshdesk
    Pros:    Easy to use|Easy integration|Automation and custom functions
    Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

PRO Elements Reviews

We have no reviews of PRO Elements yet.
Be the first one to post

Social recommendations and mentions

Based on our record, PRO Elements seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

PRO Elements mentions (8)

  • The WordPress Plugins licensing structure, is highly broken
    The people in this subreddit generally glorify the license because they’re the developers and defend it. I do agree with you, I always get downvoted for posting the https://proelements.org/ link lol. Source: over 3 years ago
  • Booting up new Elementor Website from scratch. Site is for a nonprofit - will mainly be used for general information, distribute forms, landing pages for events, and collecting emails, potentially a blog. For 2023, are there any need-to-have plugins for a basic site?
    Proelements is a must have if you don't need premium support and paid templates you get from Elementor Pro subscription. Source: over 3 years ago
  • ELementor Pro scam?
    Just search for "are gpl plugins legal wordpress" and read. All plugins for wordpress have to be licensed under GPL, even pro. But you pay for the service like kits and so on. There are plenty of pages selling "gpl plugins" for wordpress. You can even get https://proelements.org/ for free. Source: over 3 years ago
  • Converting Elementor to HTML
    Elementor has a free version. Does the template require the pro version? You can use https://proelements.org/ for that too. Source: over 3 years ago
  • Bring backpro widgets
    It depends on if you saved the pages already. If you didn't make any changes they should appear again. You could try and install https://proelements.org/ to see if they are still there. Source: over 3 years ago
View more

What are some alternatives?

When comparing LiveAgent and PRO Elements, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Local by Flywheel - Provides a simple, local development environment with a friendly GUI.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support