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LiveAgent VS OutSystems

Compare LiveAgent VS OutSystems and see what are their differences

Tabidoo
A simple way to keep all your data under control. Build your own business applications in just 4 minutes. featured
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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

OutSystems logo OutSystems

Build Enterprise-Grade Apps Fast.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • OutSystems Landing page
    Landing page //
    2023-05-10

LiveAgent

Website
liveagent.com
Pricing URL
Official LiveAgent Pricing
$ Details
freemium $15.0 / Monthly (Small)
Platforms
Browser Android iOS
Release Date
2004 June
Startup details
Country
Slovakia
Edit details

OutSystems

Website
outsystems.com
Pricing URL
Official OutSystems Pricing
$ Details
-
Platforms
-
Release Date
2001 January
Startup details
Country
United States
State
Massachusetts
City
Boston
Founder(s)
Paulo Rosado
Employees
1,000 - 1,999
Edit details

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

OutSystems features and specs

  • Speed of Development
    OutSystems offers rapid application development through its low-code platform, allowing developers to build apps much faster than traditional coding approaches.
  • Integration Capabilities
    The platform supports easy integration with existing systems, databases, and a wide range of third-party services, making it versatile for various business environments.
  • Scalability
    OutSystems provides scalable architecture, enabling applications built on the platform to grow and handle increasing loads efficiently.
  • Cross-Platform Deployment
    OutSystems allows for seamless deployment across multiple platforms, including web, mobile, and desktop, from a single codebase.
  • User Experience (UX) & UI Components
    The platform offers a wide range of pre-built UI components and templates, which helps in creating visually appealing and user-friendly applications.
  • Strong Community and Support
    OutSystems has an active community of developers and offers extensive documentation and support, aiding in problem-solving and learning.
  • Security
    OutSystems emphasizes security, providing built-in features like role-based access control, audit logs, and encryption, ensuring that applications are secure.

Possible disadvantages of OutSystems

  • Cost
    OutSystems can be expensive, especially for smaller businesses or startups due to its pricing structure, which may restrict its accessibility.
  • Learning Curve
    Although it is a low-code platform, mastering OutSystems requires a certain amount of learning and adaptation, especially for developers used to traditional coding.
  • Vendor Lock-In
    Applications built on OutSystems are tightly coupled with the platform, which can make it difficult to migrate to other solutions if needed.
  • Complex Custom Requirements
    While OutSystems is highly flexible, certain complex custom functionalities might still require traditional coding or workarounds, which can increase development time.
  • Performance
    For highly complex or performance-sensitive applications, the abstraction provided by a low-code platform like OutSystems can sometimes lead to suboptimal performance.
  • Limited Offline Capabilities
    Offline capabilities are somewhat limited compared to fully native development options, potentially restricting the use cases for certain types of mobile applications.
  • Dependency on Proprietary Tools
    Relying on OutSystems means depending on proprietary tools and services, which could be a disadvantage if the company decides to change its toolset or strategy.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of OutSystems

Overall verdict

  • Overall, OutSystems is considered a good choice for organizations looking to streamline their application development process, allowing them to focus on business logic and user experience rather than technical complexities. Its powerful features and ease of use make it an attractive option in the low-code development market.

Why this product is good

  • OutSystems is widely regarded as a robust low-code application development platform that facilitates faster application delivery. It allows businesses to rapidly develop, deploy, and manage apps with minimal hand-coding, making it accessible for organizations that need to build applications quickly but may not have extensive technical resources. Additionally, the platform offers seamless integration capabilities, scalability, and a wide range of pre-built templates and components that accelerate the development process.

Recommended for

  • Businesses seeking rapid development and deployment of applications.
  • Organizations with limited technical resources or looking to minimize hand-coding.
  • Companies needing scalable solutions that can evolve with their business needs.
  • Teams that require seamless integration with existing systems and third-party services.
  • Enterprises looking for a versatile platform that can be used to build both web and mobile applications.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

OutSystems videos

+ Add

Outsystems: Low-Code Apps - This Week in Enterprise Tech 317

More videos:

  • Review - OutSystems Overview

Category Popularity

0-100% (relative to LiveAgent and OutSystems)

LiveAgent

OutSystems

Customer Support
100 100%
Customer Support
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100

Questions & Answers

As answered by people managing LiveAgent and OutSystems.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and OutSystems. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and OutSystems

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

OutSystems Reviews

Low-Code Platforms Compared: Enterprise Guide for Developers
OutSystems: Strong enterprise governance, lifecycle tooling, and AI-assisted development, with newer agent capabilities through Agent Workbench. Good fit for governed app delivery, but less suited to cross-system orchestration.
Source: rierino.com
Top 10 Microsoft Power Apps Alternatives and Competitors 2024
Strengths: This established low-code platform delivers rapid application development with a focus on scalability and security. OutSystems offers a mature platform ideal for building mission-critical enterprise applications. It boasts strong features for API management, integration with various data sources, and cloud deployment options.
Source: medium.com
THE BEST 34 APP DEVELOPMENT SOFTWARE IN 2022 LIST
Development With No Limits. Everything you need to build enterprise apps incredibly fast. Every aspect of OutSystems is crafted to help you build better apps faster and make changes easily. From high-productivity visual development to powerful tools to deploy and manage your apps. Key features include:
Source: www.edigitalagency.com.au
Android Studio Alternative
OutSystems is a low-code platform that allows businesses to create, deploy, and manage multichannel enterprise apps. You can handle your application backlog, offer cloud-based contemporary apps, and stay up with changing company needs to promote future innovation with OutSystems. OutSystems is a modern application platform that allows you to substantially accelerate the...
Source: www.educba.com
10 Best Low-Code Development Platforms in 2020
OutSystems provides the platform for developers to easily deliver and edit those applications. Salesforce Lightning is a suite of tools for developing business apps. Zoho Creator low code development platform can be used by non-developers and is perfect for building simple applications.
Source: www.softwaretestinghelp.com

Social recommendations and mentions

Based on our record, OutSystems seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

OutSystems mentions (2)

  • How I became low-code certified with OutSystems
    This month, I followed in the footsteps of many other OutSystems developers and completed the exam to become a certified Associate Reactive Developer. This exam focuses on the fundamentals of OutSystems reactive web and mobile application development, and is for developers new to the OutSystems platform. - Source: dev.to / about 2 years ago
  • OutSystems Dynamic Request Routing in Multi-tenant Systems with Amazon CloudFront
    Check out the AWS Architecture Blog to see how OutSystems designed a globally distributed serverless request routing service for its multi-tenant architecture. Source: about 5 years ago

What are some alternatives?

When comparing LiveAgent and OutSystems, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mendix - Mendix is the fastest and easiest low-code platform used by businesses to create and continuously improve mobile and web apps at scale.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zoho Creator - Zoho Creator is a low-code application development platform that helps you build a custom, mobile-ready apps to run your business.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Xamarin - Create iOS, Android and Mac apps in C#

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