LiveAgent
Freshdesk
Zendesk
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
LiveChat
middleBrick
Wallarm
Metlo API Security
PromptGuard
SecureStack
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.
middleBrick scans any API endpoint and returns a security risk score (A+ through F) with actionable findings โ no agents, no config, no credentials required.
Submit a URL or OpenAPI spec. middleBrick runs 12+ security checks in parallel and delivers a prioritized report with severity ratings and remediation guidance in under 60 seconds. It tests what an unauthenticated attacker would see โ black-box, zero setup.
The only self-service scanner with dedicated LLM checks: * System prompt leakage detection * Prompt injection testing * Jailbreak probes * Data exfiltration vectors * Excessive agency and cost exploitation
OWASP API Security Top 10: * Access Control: BOLA/IDOR and BFLA. * Authentication: Multi-method bypass detection and JWT analysis. * Data Exposure: PII, API keys, and credit cards with Luhn validation. * Technical Vulnerabilities: Input Validation, Rate Limiting, SSRF, and Security Misconfiguration. * Modern Architecture: GraphQL vulnerabilities, Encryption & Transport Security, and API Inventory gaps. * Specifications: Full OpenAPI 2.0/3.0/3.1 spec analysis included.
npx middlebrick scan in your terminal or CI pipeline. LiveAgent middleBrickLiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.
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LiveAgent's answer
LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.
middleBrick's answer:
middleBrick assigns a quantitative risk score (0-100) to any API in seconds, not weeks. It covers OWASP API Top 10, GraphQL, and LLM/AI-specific security checks in a single scan. It integrates directly into developer workflows via CLI, GitHub Action, and MCP server for AI assistants โ no sales calls, no setup meetings.
LiveAgent's answer
LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.
middleBrick's answer:
Most API security tools require enterprise contracts, complex onboarding, or inline proxies. middleBrick is fully self-service: scan any API endpoint in minutes even with a free account.
LiveAgent's answer
Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.
middleBrick's answer:
DevSecOps engineers, API developers, and security teams at startups and scale-ups who need to test their APIs for vulnerabilities without long procurement cycles. Also teams building AI/LLM-powered products who need to secure their model-facing APIs.
LiveAgent's answer
Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.
LiveAgent's answer
As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.
LiveAgent's answer
Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.
LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโa must-have for scaling tech-driven businesses.
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Wallarm - Wallarm WAF is AI-powered Platform that automates real-time application protection combines Active Threat Verification engine with a DevOps friendly NG-WAF and security testing for websites, microservices and APIs across public and private clouds.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Metlo API Security - Open Source API Security Platform
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
PromptGuard - The firewall for AI prompts.