Software Alternatives, Accelerators & Startups

LiveAgent VS Loom

Compare LiveAgent VS Loom and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Loom logo Loom

Loom is a screen recording extension for Chrome that gives people the ability to create and share media. Create your own videos using your camera, screen view, and audio. Read more about Loom.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Loom Landing page
    Landing page //
    2023-05-13

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Loom features and specs

  • Ease of Use
    Loom offers a highly intuitive interface that makes recording, sharing, and managing videos easy, even for users who are not tech-savvy.
  • Speed
    Loom allows for quick video recording, instant sharing, and embedding, which can greatly save time, especially for team communication and support tasks.
  • Integrations
    Loom integrates with various tools like Slack, Google Drive, and GitHub, providing seamless workflow enhancements.
  • Viewer Analytics
    Loom provides video engagement analytics, including viewer activity and completion rates, which helps understand the effectiveness of the content.
  • Cross-Platform Availability
    Loom is available on multiple platforms, including Chrome, Windows, Mac, and mobile devices, making it versatile for different user environments.
  • Team Collaboration
    Loom offers features specifically geared towards teams, allowing for shared libraries, comments, and real-time notifications.

Possible disadvantages of Loom

  • Limited Editing Features
    While Loom allows some basic editing, it lacks the advanced editing capabilities found in more robust video editing software.
  • Bandwidth Usage
    Recording high-quality video can be demanding on internet bandwidth, which might be an issue in areas with slower internet speeds.
  • Cost
    The free version of Loom has usage limits and fewer features compared to its paid plans, which might be a constraint for budget-conscious users.
  • Data Privacy
    As with any cloud service, there are potential concerns about data privacy and security, which may not be suitable for highly sensitive information.
  • Video Length Limitations
    The free tier imposes restrictions on the maximum length of videos, which could be a hindrance for users needing to create longer content.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Loom

Overall verdict

  • Yes, Loom is considered a good tool for asynchronous communication, particularly in professional settings. It is effective for enhancing communication clarity, saving time, and improving productivity.

Why this product is good

  • Loom is favored for its user-friendly interface, ease of use, and efficiency in creating and sharing video messages. It enables users to quickly record their screens, voice, and webcam, making it suitable for a range of professional and personal communication needs. The platform is particularly useful for those who want to provide clear, visual explanations or updates without the need for arranging meetings or lengthy emails.

Recommended for

  • Remote teams needing asynchronous communication tools.
  • Educators creating video tutorials or lectures.
  • Sales teams making personalized video pitches.
  • Product teams explaining features or demonstrating product use.
  • Anyone needing to communicate complex information quickly and clearly.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Loom videos

Loom: Full Review 2019

More videos:

  • Review - Classic Review - LOOM
  • Review - Loom Video Recorder Review 2019

Category Popularity

0-100% (relative to LiveAgent and Loom)
Customer Support
100 100%
0% 0
Screen Recording
0 0%
100% 100
Help Desk
100 100%
0% 0
Video Maker
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and Loom.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Loom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Loom

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    Competitors: Zendesk, Freshdesk
    Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    Competitors: Zendesk, Freshdesk
    Pros:    Easy to use|Easy integration|Automation and custom functions
    Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Loom Reviews

The 9 Best Vimeo Alternatives on the Market in 2024
Loom helps employees, sales professionals, and teams communicate better and faster. With Loom, you can coordinate asynchronously, empower customer support to meet customer expectations and needs, improve customer success metrics, and give and receive feedback quickly and easily. The communication and collaboration features in Loom make it easier for anyone to share ideas and...
Source: www.loom.com
Top 8 Best Free Screen Recorders in 2024
Loom is a modern, user-friendly screen recording app designed for diverse platforms and areas of use. Perfect for business settings, Loom lets you create and fine-tune screen recordings to be easily shared with your team.
Source: mixilab.com
Top 15 Free Alternatives to OBS | Online Free Screen Recorder for PC
This is an easy-to-use OBS alternative for Chromebooks and Macs. Loom can choose different recording styles according to the voice & face you want. At the same time it provides cloud storage and can share videos directly through their portal. It's suitable for team use, bringing the entire team together for recording and collaboration easily.
12 Best Free Chrome Screen Recorder with audio 2022
Loom is one of the most popular screen recording tools on the Google market. Loom records quickly, shares and collaborates easily. Since it has been loved by users, Loom has recently been updated, and many features have now been limited to charging, such as: only the first 100 recorded videos can be accessed. Access to more videos requires an upgrade purchase; free users can...
Best Screen Recorder For PC In 2022
Give Loom a try if you need to quickly record something and share a link. When it comes to recording, Loom isn’t overly complicated: you can choose whether to record just your screen, your screen with webcam video, or just your webcam.

Social recommendations and mentions

Based on our record, Loom seems to be more popular. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Loom mentions (19)

  • UAT: A Quick Overview
    Loom is a video recording tool that allows users to capture screenshares with voiceovers. In UAT, it’s used to show an application workflow, whether successful or buggy. Instead of listing steps to replicate a bug/workflow, you can record it firsthand and save everyone some time. - Source: dev.to / over 1 year ago
  • How to Stand Out When Asking for a Job
    Telling somebody, “I want to work for you” is only as good as the reasons you give them. If you show them that you can identify value that they need created and can create it, you take a lot of that work off of their plate. Loom is a good tool for walking people through what you can create. Source: over 3 years ago
  • Show HN: Walkie-Talkie for Badass Developers
    Async meetings are pretty great), http://loom.com is pretty great. (don't work there, not even a paying customer, but even then it's transformed the way I work.). - Source: Hacker News / over 3 years ago
  • Animation for software guides/snippets
    While not animation software, both loom.com and scribehow.com are a version of this. Loom is pure video and audio, Scribe is a combo of screenshots and written steps. It 'watches' what you do, then makes an instructional guide that can be edited later. Source: over 3 years ago
  • [need feedback] New landing page for upcoming SaaS!
    I'm not on mac, so I use loom.com as an alternative to screen.studio 😉. Source: over 3 years ago
View more

What are some alternatives?

When comparing LiveAgent and Loom, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Camtasia - Unleash the world’s most powerful screen recorder and video editor with everything you need to tell your story — powered by AI.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Tella - Capture your best work with video. Record in the browser, share instantly.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ScreenStudio - Streaming, made easy!