Software Alternatives, Accelerators & Startups

LiveAgent VS Liveplan

Compare LiveAgent VS Liveplan and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Liveplan logo Liveplan

LivePlan helps entrepreneurs and small-to-medium size business owners build dynamic business plans and track performance against their goals.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Liveplan Landing page
    Landing page //
    2023-08-28

LivePlan simplifies business planning, budgeting, forecasting, and performance tracking for small businesses and startups. Set business goals, compare performance to industry benchmarks, and see all your key numbers in an easy-to-use dashboard so you know exactly what's going on in your business. Less than $20/month.

Liveplan

$ Details
paid $10 / Monthly (2 Users, 1 Active Company, All Features)
Platforms
Browser Web Google Chrome Firefox Safari Internet Explorer Edge
Release Date
2010 April

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Liveplan features and specs

  • User-Friendly Interface
    LivePlan provides an intuitive and easy-to-navigate interface that simplifies the process of creating business plans, even for beginners.
  • Step-by-Step Guidance
    The platform offers step-by-step instructions and examples at each stage of the business plan, making the planning process more manageable.
  • Financial Forecasting
    LivePlan includes powerful financial tools that allow users to create detailed financial forecasts, including profit and loss statements, cash flow forecasts, and balance sheets.
  • Collaboration Features
    The software supports collaboration, enabling multiple users to work on a business plan simultaneously, which is useful for teams.
  • Customizable Templates
    LivePlan offers a variety of customizable templates that cater to different industries and business types, making it easy to create a professional-looking business plan.
  • Integration with Accounting Software
    LivePlan integrates seamlessly with popular accounting software like QuickBooks and Xero, allowing for efficient data import and synchronization.
  • Educational Resources
    The platform provides an array of educational resources, including webinars, tutorials, and articles, to help users better understand business planning.

Possible disadvantages of Liveplan

  • Subscription Cost
    LivePlan requires a subscription, which may be considered costly for startups or small businesses with limited budgets.
  • Learning Curve
    Despite its user-friendly design, some users may find there is a learning curve, especially when utilizing advanced financial features.
  • Limited Design Customization
    While the templates are customizable, the design options are somewhat limited compared to other business planning software, which might be a drawback for users wanting a more unique presentation.
  • Internet Dependency
    Being a cloud-based service, LivePlan requires a reliable internet connection for use, which could be a limitation for users in areas with poor internet connectivity.
  • Potential Clutter
    Given the ample features and tools available, some users may feel overwhelmed or find the interface cluttered when accessing all functionalities.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Liveplan

Overall verdict

  • Liveplan is generally well-regarded as an effective and user-friendly business planning tool. It is praised for its comprehensive templates, ease of use, and robust financial planning capabilities. Users appreciate the professional look it gives to business plans and the clarity it brings to financial forecasting.

Why this product is good

  • Liveplan is considered a strong tool for business planning and financial forecasting. It provides users with a structured approach to creating business plans, featuring a wide array of templates and step-by-step guides. It also offers advanced financial tools that allow for detailed financial projections, budgeting, and forecasting. The platform's collaborative features enable teams to work together effectively, and its integration with accounting software like QuickBooks adds value for financial tracking.

Recommended for

    Liveplan is recommended for entrepreneurs, small business owners, business consultants, and startups who need a reliable and structured tool for creating detailed business plans and financial forecasts. It's particularly useful for users who require collaborations, integrations with existing accounting systems, and step-by-step guidance in the planning process.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Liveplan videos

Small Business Success with LivePlan

More videos:

  • Tutorial - Intro to the LivePlan Pitch Tab
  • Review - Getting Started in LivePlan
  • Review - LivePlan, Online Business Planning Software Overview
  • Review - LivePlan Training Session: Writing Your Business Plan
  • Review - 4:22 NOW PLAYING WATCH LATER ADD TO QUEUE 2 Minute Tech Tip Best Way to Create A Business Plan Write A Business Plan Success Using LivePlan

Category Popularity

0-100% (relative to LiveAgent and Liveplan)
Customer Support
100 100%
0% 0
Business Planning
0 0%
100% 100
Help Desk
100 100%
0% 0
Business Plan
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and Liveplan.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Liveplan. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Liveplan

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Liveplan Reviews

The Top 7 Business Planning Software Tools for Startups
Business Plan Pro is a product of Palo Alto Software, the same company that makes LivePlan. This option is ideal for entrepreneurs who donโ€™t want a fully cloud-based product like LivePlan, or for customers who prefer a one-time charge to a monthly subscription:
Use these 5 best business planning software to launch your business ideas
LivePlan also syncs with QuickBooks, plus you need not hassle with formulas. It creates financial tables, charts and reports automatically, and you can export your final plan to Word or PDF, or export your pitch to PowerPoint for a beautiful slideshow presentation.
The Best Business Plan Software of 2018
For any but the simplest of proposals, it's an iterative process. So, you need to highlight the parts to come back to (after your accountant responds, for example). Or, the software should at least save data in some kind of draft status. However, across all of these apps, some forms insist you must enter something in a field before it will save everything on the page, which...
Source: au.pcmag.com

Social recommendations and mentions

Based on our record, Liveplan seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Liveplan mentions (1)

What are some alternatives?

When comparing LiveAgent and Liveplan, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Bizplan - Modern business planning for startups

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

IdeaBuddy - Innovative business planning software

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Upmetrics - Plan, Launch, and Grow your Business