Software Alternatives, Accelerators & Startups

LiveAgent VS Later

Compare LiveAgent VS Later and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Later logo Later

Schedule and manage your Instagram posts
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Later Landing page
    Landing page //
    2024-08-27

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Later features and specs

  • User-Friendly Interface
    Later offers an intuitive, drag-and-drop calendar interface that makes scheduling posts straightforward and visually organized.
  • Visual Content Management
    The platform excels in visual content management, allowing users to preview their Instagram grid and ensure consistency in aesthetics.
  • Multi-Platform Support
    Later supports scheduling for multiple social media platforms including Instagram, Facebook, Twitter, and Pinterest, consolidating social media management.
  • Auto-Publish Feature
    Later offers an auto-publish feature for Instagram, eliminating the need for manual posting and saving time for users.
  • Hashtag Suggestions
    The tool provides hashtag suggestions and analytics to help improve post reach and engagement.
  • Bulk Scheduling
    Users can schedule multiple posts at once, making it easier to manage content in advance and maintain a consistent posting schedule.

Possible disadvantages of Later

  • Limited Free Plan
    The free plan on Later has restrictions on the number of posts that can be scheduled per month, which may be insufficient for active users.
  • Limited Features for Analytics
    While Later provides basic analytics, it lacks the depth and advanced analytics features that some other social media management tools offer.
  • No LinkedIn Integration
    Later does not currently support scheduling for LinkedIn, which may be a drawback for businesses focusing on this platform.
  • Manual Pinterest Pinning
    Pinterest posts require manual pinning, which can be less convenient compared to auto-publishing features available for other platforms.
  • Mobile App Limitations
    The mobile app version of Later has more limited functionality compared to the desktop version, potentially hindering on-the-go management.
  • Pricing
    The higher tiers of Later's pricing plans can be expensive for small businesses or individual users, especially when compared to competitors with similar features.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Later

Overall verdict

  • Later is considered a strong option for individuals and businesses looking for a comprehensive and visually-oriented social media scheduling tool. Its strengths lie in its ease of use, visual content planning features, and support for various platforms, making it suitable for both casual users and marketing professionals.

Why this product is good

  • Later (later.com) is a well-regarded social media management tool particularly noted for its user-friendly interface and visual approach to planning and scheduling social media posts. It supports a wide range of platforms including Instagram, Facebook, Twitter, Pinterest, TikTok, and LinkedIn. Users appreciate its drag-and-drop calendar, built-in analytics, and the ability to preview social media feeds before they go live. Additionally, Later offers a media library for storing and organizing visual content, and features like hashtag suggestions and labeled posts enhance the user experience.

Recommended for

    Later is recommended for social media managers, small business owners, content creators, influencers, and marketers who need an efficient way to organize and schedule their social media content. It is especially beneficial for those who value visual content and seek a tool that simplifies the planning process while offering insightful analytics.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Later videos

No Later videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to LiveAgent and Later)
Customer Support
100 100%
0% 0
Social Media Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Social Media Marketing
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and Later.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Later. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Later

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Later Reviews

7 Best Pinterest Pin Generators in 2026 (AI + Free Options)
It depends on the tool. Tailwind and Later connect directly to your Pinterest account and can post on your behalf. PinsMachine takes a different approach, it exports a CSV that you upload through Pinterestโ€™s official bulk upload interface. Both methods work well. Direct posting is more hands-off. CSV upload gives you a final review step before anything goes live, which many...
Source: techinkers.com
10 alternatives to Buffer for auto-posting
Later is a popular choice for creators and brands who prefer visual planning and a clean content workflow.
Source: postoria.io
15 best Agorapulse alternatives for agencies and marketers
One of its standout features is Linkin.bio, a tool that transforms your Instagram posts into clickable links, turning your profile into a mini-website to drive traffic and track clicks. This feature, combined with its robust analytics and hashtag suggestions, makes Later a powerful tool for brands looking to optimize their visual strategy.
10 Alternative Tools That Surpass AgoraPulse
Beginner Friendly: Later provides in-depth webinars, training, and certifications to teach users how to use the platform. No second guessing or confusion for any new users.
Source: coschedule.com
9 Linktree Alternatives & A Free DIY Instagram Bio Method
Create a fully customizable link in bio web page that will drive traffic from Instagram and TikTok. You can also track clicks and see how many people are visiting your page. Get started away with Later's always-free plan.

Social recommendations and mentions

Based on our record, Later seems to be more popular. It has been mentiond 20 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Later mentions (20)

  • My Startup Life: Dream Come True or Lessons Learned?
    Promo Hustle. Yeah, building is just half the battle. Getting the word out? That's the real grind. Used a mix of organic strategies and tools to amplify the buzz. Visuals? Canva was my BFF. But when it came to streamlining my social media game, I leaned on Boost App Social for content and Later for timing it right. Key takeaway? Know where your audience hangs out and show up there. Source: over 2 years ago
  • Trying to connect my instagram account but I'm getting an error message about my off meta services
    I'm trying to turn on my "off-meta services" on my instagram account because I'm trying to connect my business account to later.com. Source: almost 3 years ago
  • Unlock Your Success With Content Pillars for Instagram
    Later: Later is a social media scheduling platform designed specifically for managing content pillars on Instagram. With its scheduling capabilities, performance analytics, and account engagement tools, Later facilitates the creation of a consistent and engaging presence on the platform. Source: about 3 years ago
  • How would you respond to someone who didnโ€™t respond for 2 days?
    Also, consider whether her social media post could have been pre-scheduled in order to maintain her business account's engagement. Source: over 3 years ago
  • Official Question Thread! Ask /r/photography anything you want to know about photography or cameras! Don't be shy! Newbies welcome!
    Been looking into socialbee.io and https://later.com/. Source: almost 4 years ago
View more

What are some alternatives?

When comparing LiveAgent and Later, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Buffer - Buffer makes it super easy to share any page you're reading. Keep your Buffer topped up and we automagically share them for you through the day.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hootsuite - Enhance your social media management with Hootsuite, the leading social media dashboard. Manage multiple networks and profiles and measure your campaign results.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SproutSocial - Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Try it for free.