LiveAgent
Freshdesk
Zendesk
Intercom
Zoho Desk
HelpScout
Salesforce Service Cloud
LiveChat
Interline.chat
Podium
Front
HelpScout
Intercom
Missive
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.
Interline is a unified inbox for SMS, WhatsApp, and email, built for retail and customer service teams that are tired of losing track of conversations across channels.
Every message a customer sends, whether it is a text, a WhatsApp message, or an email, lands in one shared inbox your whole team can see and reply from. No more checking three apps. No more "I thought you answered that one."
What you get
Built for compliance
Interline is 10DLC registered and an official WhatsApp Business API provider. It supports WhatsApp Coexistence, so you keep your existing WhatsApp app, groups, and status. Opt-outs are handled automatically and end to end encryption is included. HIPAA-eligible plans are available on request.
Works with what you already have
Keep your existing phone number and connect the POS system you already run.
Plans start at $89.99/month.
LiveAgent Interline.chatLiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.
No Interline.chat videos yet. You could help us improve this page by suggesting one.
LiveAgent's answer
LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.
Interline.chat's answer:
Most shared inboxes were built for email and had SMS bolted on later. Interline was built the other way around, for businesses whose customers actually text them.
SMS, WhatsApp, and email all land in one view per customer, so you see the whole relationship instead of three disconnected channels.
Two things really set it apart:
It is aimed at retail and community businesses rather than enterprise ticket queues.
LiveAgent's answer
LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.
Interline.chat's answer:
If you are weighing Interline against Podium, Front, Help Scout, Intercom, or Missive, the differences come down to three things.
It is also 10DLC registered, so your business texting is compliant from day one. A full shared inbox starts at $89.99 per month including up to 3 users.
LiveAgent's answer
Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.
Interline.chat's answer:
Small and growing retail and service businesses whose customers reach them by text and WhatsApp rather than by phone call or support ticket.
In practice that means grocers, butchers, fish markets, food shops, caterers, and community organizations. Typically teams of roughly 2 to 20 people who share one business number and are currently juggling personal phones, WhatsApp groups, and a shared email account.
It also fits any customer service team that simply wants SMS, WhatsApp, and email in one place instead of three.
LiveAgent's answer
Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.
Interline.chat's answer:
Interline is built by MessageCollab, a company founded in Brooklyn, New York in 2021.
The product came out of a pattern the team kept running into with local retail and service businesses: their customers had largely stopped calling and started texting and WhatsApping instead, but the businesses had no real system for handling it. Orders and questions were scattered across personal phones, WhatsApp groups, and a shared email account, and messages slipped through the cracks.
Interline launched in early 2026 to fix that. One shared inbox where SMS, WhatsApp, and email land together, automation and AI to handle the repetitive parts, and a POS connection so a customer message can turn into an order.
LiveAgent's answer
As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.
LiveAgent's answer
Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.
Interline.chat's answer:
LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโa must-have for scaling tech-driven businesses.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Podium - Podium helps your business get more customer reviews, manage customer feedback, customer interaction, and online review management from one software.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Front - The platform for exceptional customer service at scale.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support