Software Alternatives, Accelerators & Startups

LiveAgent VS indeed

Compare LiveAgent VS indeed and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

indeed logo indeed

Find jobs using Indeed, the most comprehensive search engine for jobs.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • indeed Landing page
    Landing page //
    2022-08-04

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

indeed features and specs

  • Extensive Job Listings
    Indeed aggregates job postings from various sources, offering a comprehensive selection of opportunities across different industries and locations.
  • Free to Use
    Users can search and apply for jobs without any cost, making it accessible for job seekers at all levels.
  • User-Friendly Interface
    The platform is easy to navigate with filters and search tools to help users find relevant job listings quickly.
  • Resume Builder
    Indeed provides a resume builder tool that helps users create a professional resume, which they can easily use to apply for jobs.
  • Employer Reviews
    Job seekers can read reviews and ratings of potential employers, providing insight into company culture and work environments.
  • Job Alerts
    Users can set up job alerts based on specific criteria, receiving notifications when new job postings match their preferences.

Possible disadvantages of indeed

  • Quality Control
    Due to the vast number of job listings, some postings may be outdated or from unreliable sources.
  • Spam and Scams
    Users may encounter fraudulent job postings or spam, requiring vigilance to avoid potential scams.
  • Limited Customization for Profiles
    User profiles offer limited customization options, which may not fully showcase one's skills and experience.
  • Competition
    The high volume of job seekers using the platform may result in significant competition for job opportunities.
  • Data Privacy Concerns
    Some users may have concerns about the privacy and security of their personal data when using the platform.
  • In-app Messaging
    The messaging feature within Indeed is sometimes not as robust or reliable as traditional email communications.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

indeed videos

Indeed Tutorial For Beginners 2024 (Full Guide)

More videos:

  • Review - Reacting To Employee Reviews On Indeed - Undiscovered Youtuber
  • Review - Stop Wasting Time On Indeed: The Worst Way to Land a Job

Category Popularity

0-100% (relative to LiveAgent and indeed)
Customer Support
100 100%
0% 0
Job Boards
0 0%
100% 100
Help Desk
100 100%
0% 0
Hiring And Recruitment
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and indeed.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and indeed. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and indeed

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

indeed Reviews

  1. AnnaBenjamin
    Massive Job Board With Reach โ€” But Quality Can Be Hit or Miss

    Iโ€™ve used Indeed both as a job seeker and to post roles, and itโ€™s honestly a mixed experience. On the positive side, the platform has incredible reach โ€” almost every job search starts there. You can find opportunities ranging from entry-level roles to senior positions, and the quick-apply feature makes sending applications fast and easy.

    However, that volume is also its biggest downside. A lot of listings feel outdated or duplicated, and as a candidate you often apply without hearing anything back. From the employer side, free job posts donโ€™t get much visibility, and youโ€™re pushed toward paid listings to get meaningful results.

    Overall, Indeed is useful because of its scale, but the quality of listings and applicant experience can vary a lot. Itโ€™s good as a starting point, but not always enough on its own.

    ๐Ÿ‘ Pros:    Easy to use for both job seekers and employers.
    ๐Ÿ‘Ž Cons:    Many listings are outdated, duplicated, or low quality.

The Best Startup Talent Marketplaces of 2025
Best for Volume of ListingsIndeed is one of the largest job search engines in the world, offering an extensive database of job opportunities across industries and regions. While itโ€™s not startup-specific, its sheer scale makes it an excellent resource for job seekers who want access to a wide range of opportunities, including those in startups. With its easy-to-use...
Top 10 Websites to Find Remote Jobs
Indeed understands the remote work trend and offers dedicated filters to help you pinpoint opportunities that fit your work-from-anywhere lifestyle. You can easily refine your search by selecting "remote" or "work from home" options.
Top 10 free Websites to find Remote Job
Indeed is a widely recognized and popular online job search platform that connects job seekers with employers. It was founded in 2004 and has since grown to become one of the largest job search engines globally. It offers a dedicated section for finding remote job opportunities.
The 85+ Best Sites to Find a Remote Job (Bookmark this!)
Indeed is originally an Irish job site but itโ€™s used all over the world today, making it the perfect place to find your remote job.

Social recommendations and mentions

Based on our record, indeed seems to be more popular. It has been mentiond 983 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

indeed mentions (983)

  • A Developerโ€™s Framework for Finding and Validating Profitable SaaS Ideas
    Step 2 - Find Jobs Within That Industry To find jobs in an industry, simply put the industry name right into a job search engine, such as Indeed. The term "car dealers" isn't a job, but what Indeed will do is show you jobs within that industry. This will be your starting point. - Source: dev.to / 7 months ago
  • Best Practices for Hiring Top Talent in 2025
    Job Portals: Platforms like LinkedIn, Indeed, and Glassdoor provide access to a vast talent pool. Referral Programs: Encourage employees to refer qualified candidates in exchange for incentives. Industry Events and Conferences: Networking at relevant events helps connect with potential hires. University Partnerships: Collaborate with educational institutions to attract early-career professionals. - Source: dev.to / over 1 year ago
  • The Trouble With Job Descriptions
    For example, Indeed.com defines a Job Description as follows:. - Source: dev.to / over 1 year ago
  • How to Make Money From Coding: A Beginner-Friendly Practical Guide
    Indeed: Aggregates job listings from various sources. - Source: dev.to / almost 2 years ago
  • ๐Ÿ“ Writing a professional resume: Ultimate guide
    Also, we will have to use job board websites, like LinkedIn or Indeed. There probably can be some other websites which are used in your region, so it's better to do some research on it and find out what suits your situation the most. - Source: dev.to / over 2 years ago
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What are some alternatives?

When comparing LiveAgent and indeed, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LinkedIn - LinkedIn is a business-oriented social networking service, mainly used for professional networking.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Monster.com - Monster.com is one of the largest employment websites and job search engine in the world.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Glassdoor - Glassdoor is a jobs and career marketplace.