Software Alternatives, Accelerators & Startups

LiveAgent VS graphql.js

Compare LiveAgent VS graphql.js and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

graphql.js logo graphql.js

A reference implementation of GraphQL for JavaScript - graphql/graphql-js
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • graphql.js Landing page
    Landing page //
    2023-08-27

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

graphql.js features and specs

  • Strongly Typed
    GraphQL.js allows for strongly typed schemas, making it easier to perform validation and introspection on your data, ensuring that queries conform to a specific structure before execution.
  • Efficient Data Fetching
    GraphQL.js enables clients to request exactly the data they need which can reduce over-fetching and under-fetching compared to REST APIs.
  • Rich Developer Tooling
    The introspection capabilities in GraphQL.js allow for rich tooling, enabling better development workflows including robust IDE support and tools like GraphiQL.
  • Evolving APIs
    GraphQL.js facilitates evolving APIs without the need for versioning, providing backward compatibility by introducing non-breaking changes.
  • Community Support
    GraphQL.js has a large and active community, providing numerous resources, plugins, and tools that support smooth development processes.

Possible disadvantages of graphql.js

  • Complexity
    Implementing GraphQL.js can add complexity to projects as developers may need to learn new concepts such as schemas, resolvers, and query languages.
  • Overhead
    The flexibility of GraphQL.js can introduce performance overhead, as the server may need to parse and execute more complex and dynamic queries.
  • Cache Invalidation
    Caching strategies for GraphQL.js can be more complex compared to REST, as caching needs to account for the structure and specifics of the queries requested.
  • Over-fetching Risks
    While GraphQL.js mitigates data over-fetching, it can also expose sensitive data if developers are not meticulous in specifying and controlling the schema and access permissions.
  • Debugging Complexity
    Debugging runtime errors in GraphQL.js can sometimes be more difficult, especially with deeply nested queries and complex resolvers.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

graphql.js videos

No graphql.js videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to LiveAgent and graphql.js)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Development
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and graphql.js.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and graphql.js

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

graphql.js Reviews

We have no reviews of graphql.js yet.
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Social recommendations and mentions

Based on our record, graphql.js seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

graphql.js mentions (8)

  • Diving into Open-Source Development
    To begin, I'm going to start with GraphQL. This repo is a JS-specific implementation for GraphQL, for which projects written in JS/TS can utilize to build an API for their web app. The reason why I chose this project is because I've always been intrigued by how GraphQl challenges the standard way of building an API, a.k.a REST APIs. I have very little knowledge about this project since I've never used it before at... - Source: dev.to / almost 3 years ago
  • How to define schema once and have server code and client code typed? [Typescript]
    When I asked this in StackOverflow over a year ago I reached the solution of using graphql + graphql-zeus. Source: about 3 years ago
  • Apollo federated graph is not presenting its schema to graphiql with fields sorted lexicographically
    GraphiQL (and many other tools) relies on introspection query which AFAIK is not guaranteed to have any specific order (and many libs don't support it). Apollo Server is built on top of graphql-js and it relies on it for this functionality. Source: almost 4 years ago
  • How (Not) To Build Your Own GraphQL Server
    Defining your schema and the resolvers simultaneously led to some issues for developers, as it was hard to decouple the schema from the (business) logic in your resolvers. The SDL-first approach introduced this separation of concerns by defining the complete schema before connecting them to the resolvers and making this schema executable. A version of the SDL-first approach was introduced together with GraphQL... - Source: dev.to / almost 5 years ago
  • three ways to deploy a serverless graphQL API
    Graphql-yoga is built on other packages that provide functionality required for building a GraphQL server such as web server frameworks like express and apollo-server, GraphQL subscriptions with graphql-subscriptions and subscriptions-transport-ws, GraphQL engine & schema helpers including graphql.js and graphql-tools, and an interactive GraphQL IDE with graphql-playground. - Source: dev.to / almost 5 years ago
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What are some alternatives?

When comparing LiveAgent and graphql.js, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

JsonAPI - Application and Data, Languages & Frameworks, and Query Languages

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Apollo - Apollo is a full project management and contact tracking application.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Graphene - Query Languages